Lazer Towing in
Horn Lake (MS)

The truck driver was super nice but girl answering the phone was very unprofessional and rude. Also the 5 people sitting in the car calling the towing company to tow people for NOT EVEN PARKING INFRONT OF THE SIGNS is ridiculous and you need to find something else to do.

If i could give this company a negative number I would. My car was towed and not even in there lot for 24 hours and it was $325. Mind you my car was not in a spot with the sign and I was told the whole parking lot was theirs… I was with my family in three different cars and only two of the cars out of three that wasn’t in a park spot with the sign was pulled. I do believe they have ppl waiting for you to get out your car to pull your car.. Very distasteful. The next day I arrived to get my car and realized this whole company is a scam! My receipt told me everything I needed to know. $150 tow it.. $75 labor and $80 for storage!

I forgot to put my placard in the windows I think, but they got my car Thursday when I came from my doctors appointment from an illness just went to take trash out and just found out Friday my car was gone because i had been sick. I called my son to go pick it up but they closed and are suppose to be a 24 hour towing company, so I won't be able to get my car till Monday 5 whole days.

If I can give the company a half of start I would they literally towed My car because o was double park but when they seen me in the car they didn't give me a warning or nothing to let me know that I was double parked..I called and talk to worker I suppose and talk to me as if though I was a lil child..I will most definitely be getting a lawyer on them. Cause they are really scamming people thus business need to be shut down..They purposely not communicate with you just so they can tow your car

I park my truck at target parking lot for 3 hours just to grab something to eat, there’s no sign that said no parking and anything like that. when I come back it’s gone. I talk to target manager and he said as long as you don’t park overnight it’s fine. But this people took chance to make money and stole my truck and have to pay $2782.00 just for one day. Terrible people.

They Stole no parking sign from seafood restaurant property facing subway parking lot to let people know not to park at subway and walk across just so they could have a spotter sit there tell them when people where parked and tow them immediately. And if the owner says it’s a lie I’ll gladly send the video the restaurant security cameras of them stealing sign to the news to be broadcasted all over the tv. Scam towing service that can’t make it the honest way because of there poor business and people skills.

This company is very unprofessional and rude. The dispatcher get smart with you and expects you not to say anything back.Lazer towing is a big scam they charges everybody different prices . I got my car towed Saturday night for double parking and I had to pay 569 on Monday morning .Recall when I call Sunday when I notice my car was gone the dispatcher told me it would 369 and that they was closed and that when i get there Monday it would be 469 . Another customer before me got they car towed Friday and received they car the same time I got mines they end up paying 411 the price don’t add up. They charging people what they want. I guess since I use profanity they charge me extra 158. If I could give them a 0 I would .

my experience with this company was extremely unprofessional and subpar. The lack of professionalism, communication and empathy was excruciatingly painful. We all have a personal life and I understand that they have a business run however they treated me less than a human. They denied me my belongings, not only for my children and my family, but they even denied me access to my house. They wouldn’t even allow me to get my personal belongings to make sure that my family was safe. They told me that I could come back on Monday, if they could take my car on Friday, I shouldn’t have to wait until Monday especially when my funds are there. They lack common decency and decorum. Some customer service training would be pivotal and at most necessary for this type of company. I’ll also be filing a complaint with the Better Business Bureau.

Be aware of this scam towing company. Your towing company should be ashamed about your scam business. Having person sitting there to report and tow 6cars with an hour of weekend night at edge gym parking lot without professional sign or warning. Doesn’t care about my car, just want the $400 fee, hold the car from Friday till Monday morning

If I could leave negative 5 stars I would. This company is obviously a scam. They left a sticker on my car August 7th saying that my tags are expired (only by 7 days) and that I needed to renew my tags by the 12th of August to not have my car towed. I renewed my tags online because I could not get them done in person. I renewed my tags THE NEXT DAY on the 8th and am waiting for my sticker in the mail. I have proof of payment printed off and inside my car at the time they towed my vehicle. My car was STILL towed and taken away and I was told (with an attitude) that I should’ve had the sticker on the car. I am in the process of filing a lawsuit against this company because they are obviously getting over on people. Even if you have proof needed to retrieve your car they still want you to pay them. Only care about making money off hardworking people don’t care if they are in the wrong or not all they care about is their money.

Took off with my truck while moving out a my apt. Staff was rude on the phone and threatening. Horrible location, hard to tell where to go for office. But the lady was nice while ripping me off. They had no right to take off with my vehicle. Seems scammy and really expensive for a tow place. Similar situation in Oklahoma would had been less than half.

THE ABSOLUTE WORST COMPANY IN THE STATES!!! VERYYYYY DISRESPECTFUL AND UNPROFESSIONAL! They will illegally tow your car, and double charge you fees!!! They will mess your car up and tell YOU TO FIX IT!!! THEY HANG UP IN YOUR FACE SEVERAL TIMES FOR ASKING QUESTIONS!!! THEY DONT CARE ABOUT YOU OR YOUR CAR! They WANT MONEY!! Utterly disrespectful, disgusting attitudes, unprofessional, RACIST, trifling, and money hungry!! I’ve never experienced or seen nothing like this a day in my life!! I will be filing a civil lawsuit this morning!!! I refuse to be treated like trash and car damaged over an ILLEGAL TOW that cost $400 to get back!!! They towed it on a day they said they were closed MOTHERS DAY, and charged me twice the fee the next morning!!!! YOU SHOULD BE ASHAMED!!

Evening update on my vehicle so all this time we thought that the car had been stolen a towing company by the name of lazer towing out of Southhaven, had towed my car on Saturday night. My son went to an apartment complex, called  the parks at Paisley off of Knight Arnold in Hickory Hill. He had left with his friends for a moment and when he came back, the car was gone. Mind you when a car is towed they have 30 minutes to dispatch it to the police officers, they did not do that so we assume that the car had been stolen the police officers came out did a report and here we are today on a Monday thinking the car was still stolen . So what I did I called the apartment complex today to speak with the young lady to ask if they had seen anything on camera. She asked me to describe my car and I gave her the details so then she tells me well yes our towing company towed it and I asked her what towing company because I had made a police report and it was not in the system .She gave me the name of the towing company which is in Southhaven so my question was why was my car in Southhaven when I live in Memphis furthermore, the towing company did not dispatch Memphis police department to let them know that my car had been towed and they had it for three days technically the towing company got my car in the wee hours of Sunday morning, so that’s from Sunday until today charged  $369 for having my car for three days and I had no clue that they even had my car and I had I not called the complex I would not have known where my car was and they would’ve racked up thousands of dollars I’m gonna find out what needs to be done. I’m gonna call the Better Business Bureau on this lazer towing company in Southhaven because they are doing illegal things so I’m putting them on blast thank God that the car was not stolen and my son gets the car back safe and untouched thanks to everyone that shared my post. Thank you all so much !❤️❤️🤦🏽‍♀️

After my apartment complex calls them and informs them my car was taken wrongfully and they find out they can't make anymore money off me or the apartments, they proceed to not only get extremely flat out violent but said they wouldn't bring me My car and threatened me in fact in order to get a reaction out of me. To summerize after that going through these other reviews and spending years in the horn lake area I can tell you this is just a very non respected business and after speaking with them myself it seems it's run by an even less of a respectable person. This company will do whatever it takes to make money and if you become inconvenient they will leave you stranded.

Wish I could rate 0 stars!!! They came an towed a car illegally with NO prior notice!! And then tried to argue and threatened my bf over the phone?!?! Absolutely zero customer satisfaction in mind, they DO NOT CARE!! They will tow your car and then say you have to come get it.... when they have your car?? Absolutely ridiculous and I wish that no one has to deal with this location!! AVOID AT ALL COSTS!!!

I have a 2018 GMC terrain that was towed from James Bridge Apartments on James Road all the way to Horn Lake Mississippi saying that we were parked on the handicap ramp in a no parking zone. We were in the handicap spot but the wheel was the driver-side wheel was 2 inches on the ramp, but still enough room for us to get our person out of the car, rolled them up the ramp going in the house get her settled come back out in the car was towed illegally we feel it was really petty for someone to tow the car when there were no other cars in the lot it wasn’t blocking anybody they just saw opportunity and took it Came to the office with the police they were very rude, not courteous It shut up was young lady at the front heavyset lady and then there was a blonde older lady in the office. Both were rude and crude .Paid 368+ minutes ago and still have not Released our car

The office in Horn Lake has given multiple times someone named Eddie would be out to address the issue with Kelvin Harris's grey Dodge Journey which was towed on February 14, 2024 and he picked his vehicle up on February 15, 2024. The rear tires were dragged when this is an all wheel drive vehicle. Now the office has been contacted numerous times. Yo the point the office manager who will not give her name is beyond rude which the nurses heard as my witnesses. The other person in the office who also wouldn't give her name is the only dispatcher. The company was asked if this is a corporate company or it Eddie is the owner. I was rudely informed by the office manager he's their boss and for me to have a good day in the nastiest manner. I repeated this doesn't answer my question. I was then told that's all that matters is he will be there today. I have been told Eddie will be here since February 15, 2024 as of today February 21, 2024 no one has come nor called back. I will investigate further on this lowlife company employees. Especially the rude office manager.

0000000000000******* They will come into Memphis from HORN LAKE and NOT tell You they towed Your car. On top of that th wont report the car they towed. Lamdi g You with a $400 bailout fee. Y'all are straight up car thieves. I will tell everyone e how awful of a company Y'all are and report yall to the Better business Bureau.

This company pulled my boyfriends car today after the supervisor himself checked his paper work and had his car scratched off the list of cars to be towed from his apartment complex. Now they are saying the papers were out of date and not answering the phone. Can’t even get anyone to tell us where the car is located and what to do about getting it back. People are having enough difficulties just getting by but for an apartment complex that’s already charging $1300 for a 2 bedroom to contract with a shady tow company and have their renters card towed right before Christmas is just sad!

This company is HORRIBLE they came into my apartments over the weekend towing my neighbors car and mines. We had to wait until Monday until THEY were open to bring back vehicles that they illegally towed. The driver had an attitude while driving my neighbors car off the truck. I then called the office Kathy Pruitt the manager/owner has an attitude reiterating oh we told your cars illegally next. Then stated she knew nothing of the incident. These people are ridiculous and WRONG!!!! THEY NEED TO BE CLOSED! I'm also told the company is ran by the wife because her husband is a convicted felon! So if that's true it's another issue.

They came and towed my boyfriends car at 1:30am Saturday night/Sunday morning. I just moved into my apartment complex and my boyfriend was over for the night. He was parked slightly on the line and they towed his car for “double parking”. They damaged the car during the towing , put the car on the truck wrong multiple times to the point my boyfriend had to step in and actually HELP fix it. He has recordings of them telling us (with proof of their faces) they would return the car because they damaged it , which they did not. We also have pictures and videos of the damages they caused with before pictures luckily.They are greedy for money, Rude , inconsiderate and the whole process was very unethical and could have been handled differently. We are already in the process of taking legal action for the damages to the car, do not use this company for towing needs and if your apartment partners with this company be careful they are snakes!

These people are sharks and crooks. I have 2006 Toyota that had a flat tire. I got a note on the window warning me that my car would be towed the next day if I didn’t fixed. I replaced the flat with a donut. A man in the yellow pickup truck who was riding with a kid, im assuming his son still proceeded to tow my vehicle. When I saw him he had already taken mine and had another hiked up. He told me out of his own mouth that the reason why was because the DONUT WAS FLAT. (Which is a complete lie it just looks flat still because it’s not an actual tire it’s a donut) I called the company and the lady tells me that it wasn’t the donut, I had another flat tire, which is a lie! Which leads me to believe either the man purposefully flatten my tire, or he is lying about me having 2 flats. Once again these people are crooks! I’m sorry you have to do illegitimate business for a couple hundred 🤷🏾‍♂️. But God will most definitely handle the situation, even if I have to pay sir. Thanks!

This company definitely functions in a predatory manner. After learning that someone close to me had their car towed by this company, 30 MINUTES AFTER PARKING, I did some research. Please read all the reviews before joining forces with them as a business... My research was initiated because they claim to be open 24/7 yet they were closed all weekend. They also charge for each day they have your car, whether they're open or not. Their company name has no signage on the building so it was a headache to find. Don't put too much hope in calling, as they do not answer the phones. Once you speak to someone, they manipulate the conversation by telling you a bunch of untruths obviously learned through an extended period of providing excuses to cover themselves. There is no judgement towards this company, but the negative stigma associated with towing companies certainly gets solidified with companies who operate this way. Towing already makes good money, there is no need to make even more money in dishonest ways. Do better...🥰🧿🙏

Loved my experience. Needed an unusual large and heavy item moved from one place to another. They accommodated my request and were reasonable, and Lazer fast. If I need other tow services in the future I will use again.

I ordered a shipping container online and Lazer Towing was used to deliver. First, I was contacted and informed that the containers were available to deliver days earlier than expected. They were very friendly on the phone and able to work with my schedule. Tommy was the delivery driver. He showed up on time. He did a recon of the delivery site to ensure a smooth delivery. The delivery went perfectly! Tommy was able to negotiate a tricky driveway and a tricky dropoff site. He was a true professional. He took great pride in his work and wanted me to be satisfied. The office was great, the driver was great, and I am very satisfied. Highly recommend them if you are having equipment delivered.

Was visiting a friend and while there, a tow driver pulled up to tow my car out of the visitors parking lot. The tow driver insisted upon us giving him 200 cash to take the car off of his truck now. When we couldn't produce cash he upped the price to 250. I called the shop and the price again went up to 325.00. Came up to the shop this morning and the lady at the desk said that because someone else called them about my car it is now 425.00. She would not give me a detailed receipt on why she was charging me the extra 100 dollars for someone else's phone call and only put down services on my receipt. This company has horrible business practices. DEFINITE BUYER BEWARE when using this company for ANY service. Thanks!

They were contracted to bring storage container but missed 5 appointments and I adjusted my schedule to accommodate each of these appointments over a two week period. Then called on Friday evening and asked to make a weekend appointment and I said call before you come because I will not adjust my schedule for you because you don’t do what you say you will do. They called on Saturday morning and I was not available but agreed to Sunday morning, then owner called and said I was rude and a bunch more stuff -like he wanted to fight or something- crazy people- I cancelled my order