What clients say about Ramsey/Washington Recycling & Energy Center in Newport (MN)
So I went up there to dump a small trailer full of stuff, I went up there and there is clearly no signs labeled on the road on where to go. I went into the admin office to see where I go and there was nobody there, I called the number and the person stated that I had to go the scale, I go to the scale and this old lady came out with an attitude and was very unprofessional and told me I can’t pay and dump my stuff because I’m not a Ramsey and Washington county resident and told me “That’s what the sign says”. Why can’t I come from somewhere different and utilize their services? Stay away from this place.
If I didn't get a nail or screw in my tire it'll be a miracle. You back up to the doors and throw your construction debris in the building. DIY no ones there to help. 30$ minimum. The risk driving in is ridiculous though!
EDIT: I emailed them about this scale issue and they not only looked into the scale (found an issue and fixed it), but also refunded me the entire amount. The communication was fairly quick and happy with how they handled the issue.
Just dropped off a storm door and a bunch of mattress foam, a blanket topper and some plastic. The storm door was heavy but max 100lbs (easily got it in and out the truck myself) This load was in the bed of a tiny ford ranger. They claimed I unloaded 540lbs!! Charged me $60. In comparison, last year I went there with a full sized dodge ram filled to the brim with building materials and old furniture (needed a second person to help because it was too heavy to unload myself)….I didnt even hit the minimum weight so they charged me their standard minimum of $30.
Okay, so I came here to drop off about 5 normal 13 gallon bags of miscellaneous clutter from my home and garage..
the sign clearly indicates that you will be charged $145/ton, no problem right? Wrong.
I drop my stuff, return to the scale house and I am told, “that’ll be $105”
No. I’m sorry, I didn’t drop garbage bags full of metal and concrete scrap.
So, I asked for an explanation of the weight, and the guy working there said, “I don’t know, I’ve literally never done this before.” That inspired confidence…
So, I pressed a little more because I’m not paying $20/bag to get rid of some misc. garbage.
New total was $66.69. I still wasn’t thrilled. The base cost was $42.60 (still too high, the items did not weigh 600 lbs, as the receipt indicates)
What they don’t tell you is that there are several “taxes and fees” tacked onto the cost.
This was a near criminal exchange.
I guess I shouldn’t be surprised that government agencies are not interested in offering honest services to their constituents.
Shameful.
Be careful with this place. I went to unload items today but before doing so, I read several comments about them overcharging people and I was skeptical because I thought the customers must not have known the rates before going in. So just to make sure this didn’t happen to me, I checked the rates ahead of time and guesstimated my items. I had a standard mattress ($20), 2 empty TV boxes, old metal bed frame that weighed about 50 lbs, a vacuum cleaner and 2 old carry-on suitcases. Minus the mattress which is a separate charge, a total of around 100 lbs or less, they told me I had over 1200 pounds that I unloaded in charge me a total of $131! I paid it because I didn’t know what else to do but just know this does happen often according to my own experience and others that have chosen to write a review.
Bait and switch scam. I took a picture of the scammer who wouldn't give my card back to me and had had to call the police out to get my card back for me. Always use Lloyds Dump Services instead. It's a longer drive but will cost 100$ instead $400.
They don’t answer their phone ever. Not clear at all on their site what they accept. I will head over with a truck load of stuff. Hope I don’t have to leave it in their parking lot.
It's was my first time to go to this place. I had a friend recommend me to go there to get rid of a few items. I met an elderly lady at the gate, she asked from what city we came from and I honestly answered Minneapolis. She asked us to turn back and go to some other places. That was discouraging. I won't tell you not to go but if asked about the city you came from, find to say what they may accept. Please don't lie for my words. It's your responsibility to be a person of high integrity.
I don't know who to complain to but what a rip-off. I have been there before with heavier loads and paid about $40. The guy today stuck it to me for $87.50 . I have a small trailer 4 x 6. That's way too much money. I should have gotten the jackoffs name.
Best dump experience I ever had. Only place open on Labor Day weekend, with the anxiety of moving, Pam started my day right. I believe that was her name at the gate. Pam welcomed me in an showed this rookie how to navigate thru the process. Honest and fair pricing. Cheapest dump I had in the twin cities. Definitely the only place I will go going forward. The facility is awesome. Thank you Pam and Team.
In and out as fast as i unloaded my recycle woods..not sure why ppl said the lady at the gate was giving them the rudeness. She asked about my pickup truck load...i told her it was old decking wood...she said to go door number 4. Costs: Material fee $20.01, MSW fee: $3.40, Material CEC:$7.00; total $ 30.41. Cost less then of the other place that went to ($120.00 for two small truck load)
This is possibly the most laid back refuse and recycling spot in all the Twin Cities!! The lady at the gate is extremely snarky!! And I wouldn't want her to be any other way!! Y'all obviously don't pay her enough, cuz she was working on a Saturday. The "Big Man" was working this Saturday too, so I think he needs a raise as well. I was the last customer of the day, and thru her sarcastic ways, she made me feel welcome when she barked, "Your got five minutes!" Lol!! Anyways, the prices are better than in the Cities, so it's worth the trip to Newport. Just use a buddy's address (that lives nearby the center) and you'll get to dump for cheap!!
$30 for anything (under 500 pounds) is the cheapest around! They also do great work separating out recyclables and then turning all that waste into energy.
Ashes of my father in law were accidentally thrown away. Mike of whatever his name is was rude and didnt even bother to treat the situation with respect or empathy. Instead my wife had to deal with someone who has no clue what customer service is. If this happens to someone else I hope you get a nicer worker.
The cheapest place to dump your trash - $30 for up to 500 lbs and then an additional charge for amounts over that. It was easy and convenient. My only recommendation - wear work boots/shoes if you have them. The bottoms of your shoes will be a bit stinky.
Always Nice & Friendly Staff...Every year me & my family us this place as our neighborhood dump site after a Deep Spring Cleaning the Staff has always been Nice & They are the Cheapest place to Dump....
Website
