I want to say thank you to Taylor from Collin’s brothers a rough time in my life got in a car crash and he came out working in the cold I wants to say thank you one of the best tow truck driver I have every met
I am so happy with the services we received today from this company and the tow truck driver Taylor, he was at the seen of the accident within 10 minutes . He was friendly and accommodating.
They took our car, didn't report it to the police, like they're supposed to.They've had it for 2 days when I called to ask them, the manager was yelling at me and demanding information and wouldn't even listen to me then.Hung up on me. They are rude, not helpful and extremely expensive
The service guy that helped me get my truck running AND replaced my batteries at an extremely good price. The price was close to all other shops and the service guy wanted to make sure I made it safe to my destination. I am a senior citizen traveling alone and that young man deserves recognition for his service. He had to take some parts off to get to the second battery. This IS human kindness and I appreciate him and all he did. I am extremely satisfied.
horrible drives. less then one star. was driving behind one and was cut off and nearly got the front of my car smashed. would have been hit by the tow truck and a semi thing it was towing. guy then proceeded to drive above speed limit switching from lanes cutting people off. be careful if you see this company on the road.
Just horrible service. Price gouging . Teaming up with city to tow cars instantly. Had to move my vehicle with no license plate out to the street so the apartment complex could plow. And the scooped up my car quick. There was literally no where else for my car to go besides parked with the other cars . Other time I ran out of gas and just needed gas brought out to me . Towed me to their lot and charged $400 an extra $100 from what they had just told me over the phone before I got there . Just disgusting business . Childish as well as their FB page owner takes the time to shelter and block comments .
I needed my vehicle towed this evening and AAA sent Collins Brothers. They communicated with in 5 minutes of my request for service to AAA, the caller was very polite, and very thorough with making sure the details were good, location, things like that. The driver was also very polite, and first question he asked was if everyone was alright because of the colder weather, and to make sure we had found transportation. I appreciated the fact we were treated as human beings and not just another job. He communicated with us really well making sure he knew exactly where to drop off. All around very satisfied, with the service. So thank you Collins Brothers. And if for some reason I ever need assistance again they will be the one I would call.
Duluth Mn. Should have been easy but not so much. The drivers/techs really know they’re stuff! We were on 7 bridges rd, only vehicle, stopped to take a picture, 4WD engaged. All by itself my Truck just slid into ditch, super icy. Wrecker showed and hooked up. Wrecker started sliding also but driver acted quickly and stopped it. 2 wrecker drivers finally got us out and stayed till we backed down the road,turn around head out. Multiple vehicles were getting stuck but we were the first and they made us the priority! Didn’t get their names but if that read this they know who they are. THANK VERY MUCH!! It was a stressful situation for us but you guys made it sound like just another day at the office. Very cool! So glad your company came to our rescue!
Thank you so much for helping me with my vehicle lockout! Second time within 2 weeks, lol. Of all the places I called, they were the best priced! I definitely recommend them!!
Car broke down at 3:30am, the guy was there to give me a tow within 20 mins. Super nice guy, very fast and efficient. Guy was super easy to chat with all the way home! I will be using them again for any and all towing needs! I wish I could give more than 5 stars!
I tried finding a review I previously left for this company that wasn’t as pleasant due to some carelessness, however, this company has since redeemed themselves. I am specifically writing this review today though because of their employee **Austin** who was so amazing and deserves the praise and way more stars than 5! He was diligent, knowledgeable, fast, and most importantly - he cared about the safety of my baby and I as we sat on the side of 94 with a flat tire.
Austin with Collins Bros. Austin stands for Amazing. I was so incredibly impressed by Austin's friendliness, genuine compassion and empathy for my situation when I needed to have my Chevrolet Blazer EV towed to Gilleland Chevrolet due to my losing my key fobs. Gilleland is supplying me with new fobs. Austin was scheduled to pick up my Blazer between 10:30AM and 12:30 and he arrived early at 10:15 AM! Fantastic!! He knows his Truck and Towing Equipment extremley well and very easily and SAFELY got my vehicle on his tow truck and transported it, and ME, to Gilleland. I had a great conversation with Austin during the drive there and learned from him just how much he appreciates and values his job and his employer!
It is frankly refreshing to see an employee so dedicated to his employer as well as his customers.
Austin and Collins Bros Towing, thank you so much for the outstanding service! Collins Bros is fortunate to have Austin on their team!
Andrew O towed my van 67 miles after my car broke down. He was professional, personable and is a great communicator. He arrived before the dispatcher suggested, and got my van safely to our car dealership. So thankful for him.
They attended to me at the interstate highway on July 11, as the service provider of the Triple A. The tow truck driver, Allen, damaged my skid plate when he backed up with his tow lift. He informed me that their office will cover the damages and call me. But they never reached out. Pending complaint with the Triple A.
Forgot the kids name but he had to come from St Cloud up to Avery and then back to the cities on Easter Sunday close to the end of his shift. Wait was nothing. Service was great! Poor kids had to drive all the way back to St. Cloud then too. Thanks for your help and making a bad situation better..
Arrival time was amazing. Every time, I get someone who is professional, knowledgeable and respectful. Tonight Ryan was our HERO. Hit a deer, my first time ever. Fearing there was more damage to the vehicle we could see, we called for a tow. Fast, knowledgeable and so professional. This is a hard job, he did it very well. Thank you Ryan for getting us and what was left of my car home safe! Call Collins Bothers, the quality is the best!
Jeremiah came out and pulled our work truck out of the ditch. Response time was amazing and this guy really knows what he's doing! I couldn't be happier with the service. I would give 10 Stars if I could. Highly recommended!
Collins Brothers Towing, and specifically Austin, did an awesome job helping me out with a car needing to be towed. They showed up quickly, communicated well and were friendly and fast throughout the process. Very happy with my service.
Had my alternator go out in St Could called triple A and Collins brothers towing came to my rescue. They have a new employee named Austin he was friendly polite and all around good guy. They where smart to hire him. He is a great employee. Thanks for the tow.
I had transmission issues pulled over at a gas station contacted AAA and had Collins towing out of St. Cloud. Pick me up in about 20 minutes and deliver my vehicle to the dealership 70 miles away. Andrew was a driver and he was absolutely outstanding!
Used their services in a pinch and they provided no estimate. When I received bill, I called and asked if I were a new customer. Was quoted $300, I then asked then how did you charge me $555 dollars and got 3 different stories and finally, " well that's what the boss said to charge you" You can see the ratings, call elsewhere! RUN!
Awesome job saved the day found out the hardware battery was bad they came and saved the day very nice young man came and quickly fixed the issue with bad battery
These guys don’t tell you there are daily fees for any car towed to their lot and refuse to provide any assistance when insurance is trying to evaluate the car and make a decision. They refuse to let insurance agents onto the property and will not let you retrieve any personal belongings from said vehicle no matter how important or personal.
Oh and they’re quick to hang up on you over the phone if they don’t want to provide further explanation.
Friendly, courteous, prompt, accurate, upfront on total cost over the phone PLUS Davion & Taylor's physical interactions are what prompts me to leave a wonderful review!!! Thank you very much for the help given. It was appreciated! My vehicle arrived safely, quickly, and even placed under my preferences given without any issue. Our insurance agent Jessica from Schmidt Insurance(Avon MN) HIGHLY recommended you, and it simply added to the decades of helpful, happy service from them as well!!! Am out of control circumstance of a crappy situation, was handled well, and not made worse.
Aug 21, 2024
Nearest Junkyards to Collins Brothers Towing of St.Cloud, Inc.
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