PAM's Auto in
St. Cloud (MN)

A big shout out to JR for going above and beyond to make sure I could get my part in a timely manner!!! GREAT JOB.

Great parts, thorough service. I use Rob T, he's honest and works hard to make sure your parts are correct. Would recommend him to get the job done!

I’ve dealt with auto parts businesses all across the United States, and Pam’s Auto in Minnesota stands out above the rest. Their availability of parts, quick and professional response, and the best business I have ever seen to stand behind what they sell. Ren has been amazing — extremely helpful and very quick to respond. He made the whole process smooth and easy, almost like I was working with someone I’ve known for years. Great service is hard to find, but this place delivers. I highly recommend looking here first for all your parts needs. And if you get to deal with Ren, what a blessing that will be!

Ren is the best. Takes great care of customers. Highly recommend

We were having a hard time finding a fender for a Ford Bronco. No one locally had it, and it was backordered through Ford. We ended up calling Pam’s Auto and JR was super helpful. He not only found the part for us but also sent photos of the fender before it shipped, along with order confirmation and tracking info. The communication and service were honestly better than most vendors we work with. Highly recommend them!

We purchased an item from them online on Ebay. Paid for the item and then received notice that WE requested to cancel the order and they refunded our money. Problem is....WE didn't request to cancel the order. They canceled our order (but stated the buyer requested it to be canceled) and then relisted it about an hour later for $120 more than what they were originally asking. After reading the reviews, this seems to be common practice for this business. Seems Pam and her crew are pretty shady and they lie. Responding to your response.... You had this part listed as a "buy it now". We bought and paid for it and then shortly after you canceled it and refunded our money claiming "buyer canceled order"....which we did not. Clearly, there is no inventory discrepancy since you relisted the same part an hour later for $120 more than what you had it listed for on the 'buy it now". No listing error since it was the exact same listing. And I have contacted Ebay and they did not cancel it. I wanted to assume this was a mistake on your part and reached out via the new listing and offered the same price of $79 and you declined it and counteroffered at the new inflated price of $199. Which brings us right back to my original claim and the claim of many others who have left reviews on your Ebay page. Dirty business practices of canceling orders and relisting at a higher price. I will attach copies of my order so you can see exactly what happened.

My wife was stranded in St. Paul area of MN. We needed a rim for her vehicle. Local dealer found at Pam’s. Mohamed took my call and the rest is history. He took my order, arranged delivery approx 90 mi away and was able to get repair done and her back on the road. Far and above on service and taking such great care of us in a time of dire need. I can’t thank Pam’s and Mohamed enough.

We purchased a transmission and when we received it, it had a tag that said it had been inspected. We out the transmission in the car, we dropped the pan and it still had the fluid and filter in the transmission so the transmission could not have been inspected like they had claimed. Transmission had small amount of debris in the pan so we put new fluid and filter in and transmission only lasted a week and a half. We tried to send the transmission back after 5 weeks and Pam's Auto would not honor their warranty so now we're stuck with a $1600 transmission that is no good. They told me to call ebay for a refund!? We will never use Pam's Auto again and highly recommend that Noone else does either.

Have been burnt on being sold the wrong part, tampered with part, or they sell the part out from underneath you, here multiple times. Always puts me and my customers behind on time and work. Never a sorry or we will make it right. Just an oops and oh no we didn’t change parts on a used engine we sold you. Later to admit they have. Go else where and get better support.

Urgently needed a part. Lee was able to get it for me, he is the greatest sales man I have ever worked with.

Urgently needed a part. Lee was able to get it for me, he is the greatest sales man I have ever worked with.

The starter on my truck went out unexpectedly, leaving me in a huge bind. New/remanufactured options in town were between $250-$300 so I figured it might be worthwhile to see what Pam's had to offer. Brandon at the front counter found me a great option quickly and efficiently. Russell delivered a super clean and functionally perfect starter, right to my vehicle as I waited outside. I was in, out and on my way in about ten minutes. For less than $38 including tax, my truck is back on the road. Thanks guys!

Needed a new seatbelt, and JR set me up with no hassle! This is the second thing I've bought from Pam's and worked with JR both times. He's great!

Pam’s is our go to for larger parts. The smaller stuff 99.9% of the time is cheaper online or even OEM. But for larger stuff everything we’ve ever got actually works, is in decent shape and they offer a warranty on everything, in my opinion that shows they actually have faith in their parts. We’ve not needed to use a warranty yet so hopefully if we do, that process isn’t a mess. Lee is our guy and is always on top of stuff, calls back quickly, fun to chat with, good humor, and seems honest. Reason for the 4 star. You go to get a part and you wait forever even when “it’s ready”. We’ve waited up to 40 minutes at times when there’s not another person anywhere. Everyone who works here is quite nice and chatty, which is refreshing after you leave dumpy APS lol. Well put together parts store. But the fish up front sometimes stink, not sure the appeal haha.

Have always had a pleasant experience when needing any kind of part! JR has always been the best to deal with on multiple occasions! He is happy to assist anytime I have questions and is always polite! Would recommend asking for JR if anybody needs to reach out to this company!

Great place to work with. Been buying Parts at Pam’s auto for years. JR always takes care of everything. No other salvage yard compared to the quality you get from Pam’s Auto. JR will take care of you

If I could leave a zero star review I would, a negative star would be more accurate even. PAM Auto has been the worst experience of a lifetime. I would rather get on a boat and float to Vietnam to pick up a part for my car then ever buy a part from this company.

I ordered a complete bumper assembly for a 2023 F150. I paid over $1500 including shipping. When it arrived, one of the fog lamps was broken so they sent me another one but it was the wrong one. When I realized this I had to send it back and they charged me extra for the right one. Then I discovered that the air dam actuators did not work so I asked them to send me ones that did work. They refused. The left actuator from the original bumper had not been damaged so I asked them for a credit so I could buy the Right one and they refused. I have not been very happy with the quality of what comes out of there. It may look ok but some items don't work. I won't buy from them again. I never mentioned that it was a halogen light. The original bumper was sent with led lights. They somehow got it wrong. As far as the length of time, the actuators NEVER worked. I had to wait for other parts so I didn't get it back together until now. Wrecking yards should test their parts before saying they are good and sending them out!

From the salesman jr was very helpful and accurate on discrimination. And the three guys that helped me load the two pickup boxes were excellent. I have been in the collision business for 40 years . And this is the best organized and clean place I've ever been.

Customer service needs to be addressed. I ordered a part for an Insurance company. although it did come fast and in ok condition. The reps who answer the phone need to be way less abrasive. and rude. Quit making it sound like an inconvenience that we call and need something. You need to smile and be happy. But no. Rude every time I call. I will not be sending any business they way of this company as I firmly believe that how you treat a customer or potential are hugely important. You call my shop, my employees are happy and ready to help. Be cautious find the right place for you.

Very modern salvage vehicle yard. Very high price, but very thorough in description and made sure I knew what to expect in quality of parts. Bought 2 doors for late model Camry.

I work at a collision center and have ordered/received many parts over the years from Pam's. There will always be bad parts or mistakes on an option or things like that. That being said, the service staff, especially JR, are absolutely awesome. I always get good service and if I need something different, it's taken care of immediately and fairly.

First time buying a part online from Pam’s, overall an excellent experience. The part was as described, arrived quickly and was well packaged. Everyone I interacted with at Pam’s was prompt and professional. Initially, there was a very minor mistake with my order but they remedied it quickly. They first sent me an off the shelf part that was lower mileage but a slightly different part from the one I purchased and needed. Once I pointed this out, they sent a return a label and had the correct part pulled and on its way shortly after receiving my return. The two parts are almost identical so I completely understood why they sent the already pulled part. The difference is not easily distinguished unless you’ve really seen the two side by side. How they handled the situation speaks volumes to me. I will definitely be ordering parts from Pam’s again! Great prices and excellent customer service. Thank you!

The service is outstanding, and the prices are always well within an average persons budget, but the only thing that concerns me is the quality of parts that they have accepted from other vendors and passed on. Just recently, I had gotten a starter that they had gotten from an outside vendor because it was quicker than having them pull one and it was, but the corrosion on the connections was a lot. So much so that the screw holding on one of the electrical connections snapped when I went to loosen it after taking a wire brush to clean it up. Had I thoroughly inspected it while I was there, instead of just grabbing it and leaving I probably wouldn't have accepted it. ***I feel like I need to add this to this review because it is very noteworthy and speaks volumes of Pam's Auto and the character of the employees. I was contacted by the original contact person, Finn, who initially helped about two weeks after this transaction. He asked how things went with getting the starter, so I told him the hole debacle and he said he was going to see if he could do anything for me to make things right. Now mind you, I never once in our conversation asked for any kind of reimbursement of any sorts. Well, a couple of hrs went by, and he called me back and to my surprise he said that he was going to refund the total amount of starter. I thanked him immensely and told him he didn't need to do that, but he insisted. So in the end I was absolutely blown away and impressed with the fallow up and by doing the customer right! Absolutely brilliant!!!

Had a stellar experience with Pam's Auto and can't recommend them enough. JR in particular was extremely helpful, accommodating and kind. We ordered a headlight and delivery was quick and easy. Looking forward to ordering more from them in the future!

Spectacular Service! I found a part I needed on the website and called to inquire about the cost. The person who answered my call was very knowledgeable, helpful, and listed to my needs. Having a good experience on first contact with a new company goes very far in winning over a new customer. I live a couple hours away from the location and they quoted me a very fair price for shipping. I had the part in my hands about 48hrs after my initial call. I've never received such good service from a salvage yard before. I will definitely consider PAM's Auto as my primary choice for parts going forward.

I purchased a rear end differential for my 2008 Cadillac SRX SUV for a very low price free shipping by FedEx 3 days i received my item i highly recommend Pam's Auto. Tatum O'Grady...