Toufong Towing and Autobody, Inc in
Vadnais Heights (MN)

Great value for the price. They were professional, detailed, and did excellent work. Place was very clean not like other shops. Owner Fong was wonderful to work with and knowledgeable. Highly recommend and I’ll definitely be back!

I've been bringing my car to Toufong for years, and I couldn't be happier with the service. Living nearby, I used to compare repair quotes between the dealership and Toufong. Every time, Toufong came in at about half the cost. These days, I skip the comparison altogether and go straight to them—they’ve earned my trust. I’m honestly surprised by some of the negative reviews. Most seem to be related to towing, and I suspect they stem from people dealing with stressful, unexpected situations. It’s easy to misplace frustration in moments like that, but in my experience, Toufong has always been fair and reliable. If you're local, I truly believe there's no better place for automotive work.

I called to get my car towed after a tire went completely flat from driving over a nail. Once it was on the tow truck, I saw that my other tires were embarrassingly (and dangerously) bald. Since their shop was so close by, the owner offered to change my tires there. I really needed my car fixed immediately and all the shops I previously called were full for the day, so I was very relieved. Service was super fast and I'm really grateful for the help!

They were a life saver! I had just left the dealership's shop less than a half a mile away when my car started failing. Luckily, Toufong was right around the corner and my car made it in. The owner was patient and listened to me describe the issues that I was having that led me to take it to the dealership, I explained what the dealership had done and had said still needed to be done. He looked at my car and thoroughly explained what needed to be done and was able to replace my alternator the same day and for literally half the price that the dealership was going to charge me. I will definitely be taking my car here for future service! I feel so blessed to have found them at just the right moment! Thank you for taking such good care of me and my car!

We are snowbirds we came back for the summer. Our truck would not start and it had a super bad mice infestation. They did get a used part which he told us was $90 and he charged the insurance 1200 and he did nothing about the mice. He hung an air freshener and washed the outside of the car and still smells horrible. They are a rip off. We were feeling it all along. before insurance got involved he told us we will get our truck completely detailed and it would be three to $500 and it would be like new. He said a lot of things that weren’t the truth. Beware

Terrible owner. I got charged $1087.11 for one Interstate platinum 760cca battery installed and fixing a ground battery wire which he said was burnt but it was working fine before. Then he told me I needed the def unit in my truck replaced and it would cost me over $5000. I told him then I'll drive it to the dealership to replace it because 2 years ago, they only charged me a little over $1000 total to replace it. He told me I couldn't drive my truck if I didn't replace the DEF unit because if not replaced, the engine would cease and be damaged. I told him my truck was fine before I brought it to him for replacing the battery and I knew the def heater needed to be replaced but I could still drive it just fine. He said no, there will be no power to the engine if I don't replace the def unit. I went over and paid the $1087.11 for the battery and fixing a burnt ground wire and then drove my truck away as quickly as possible before he did something else to it. Unbelievable that the replacement battery costs a little over $200, the diagnosis cost $180 but fixing the ground wire cost over $600. He lied to me about my truck be undrivable if I didnt have him replace the def unit. I drove it out of there. Run away from this place if you're thinking about going there for service. This is exactly what we all fear about mechanics. My worst nightmare come true. If there was a zero star rating, I would rate it negative stars.

Worst Experience Ever - Highway Robbery I called this company during a winter storm when our company vehicle lost control and got stuck in a ditch. The tow driver was friendly and smiley at first, but it was all fake. The company insisted that my insurance should handle the cost, even though I was going to pay this fee out of pocket. The next day, I received an invoice for a staggering $6,000. This felt like straight-up highway robbery, especially with a $900 "cleaning fee" added to the bill. Are they joking? I never agreed to this ridiculous price. I’ll never use this company again and strongly advise others to stay away. They don’t respect your wishes and try to inflate costs wherever possible. Beware of hidden charges and overpricing. DO NOT GO WITH THEM!

I'm just here to claim my free oil-change coupon. Just kidding! 😂 Needed a tire-replacement service urgently and this place was exceptional! I was calling up so many places all morning and I stumbled upon here with recommendation from a family member. No run around like other places with appointments, fortunately. Deals/costs were exceptionally affordable, which I am always concerned about when it comes to tires. The owner is very generous and easy to talk to. He will get you the best deals and services best suited for you. He was very professional and knowledgeable throughout the whole process. The service was also very fast compared to other places I've been to. The space environment was very clean and comfy! This was my first time here and it won't be my last. I can see myself becoming a regular here already after just one visit! Don't know about others' experience, but I will definitely recommend this place to all the people I know. Thank you!! 😊

Exceptional Service! They were professional, caring patient and I did not have to wait long for them to get to me. From start to finish I felt as though I was a person and not just a number. Not only did they take good care of my car during the tow process, they took great care of me and made sure my safety was a priority!!! Thank you Toufong Towing!!!!

Great Business! 2nd time we used Toufong for towing service. 1st time years ago; we remembered how quick they came out & we could tell they knew what they were doing. Before using Toufong, our insurance "road-side assistance" paid directly [not out of pocket] BUT we had to wait for who insurance chose to send & it took a LONG time for them to arrive [& the guy was going to chain down our vehicle by hooking to the tie rods vs the frame]! I had to ask him not to do it like that! Even though our insurance will reimburse us [if we pick who we want], it is worth it to directly call Toufong. They came out right away & did everything perfectly. I had called our local insurance office in advance to verify we could still do it that way. Also, we just learned Toufong does mechanic services, too, although we've had our own mechanic shop for 20+ yrs. We've had great towing experiences w/ Toufong & cust. service was great, too! Thnx :0)

I've never had the worst experience and ridiculous charges ever. I had asked him to tow it to a closer location but he disregarded my request. But he said he waived storage fees for me and charged me only for the tow. I then asked him what the fee for the tow was. He said it was $795. It was absurd. So I called 4 other tow companies asking what their rates would be for my situation per the mile, not mentioning Toufong's rates, and each tow company I called stated it would cost around $240 after miles and tax.

Other towing companys usually take the keys of the car and bring it in to the delivery location. I know this because I used to work at a car dealer myself and they often did this. But this company just threw the keys on the dashboard and left. I called the dealership a week later to find out that they never even received my car. Luckily they found the car with the keys in their lot after i called in and were able to begin repairs. Also i noticed that they offer repair services at this towing company. Sounded completely sketch to me so i declined. And after reading some reviews I'm glad i did. Just stick to one thing and be good at that.

Beware letting them "fix" your vehicle, especially after a tow. Their tow was overpriced as it was, but they were the only one answering the phone when I needed it. They said they'd waive the towing fee if I let them fix my vehicle. They overcharge for their services. They quoted me for over a grand whereas another shop said less than 300$. They didn't even fix the vehicle after the replacement. Never again. Shame on me for trusting they would charge fairly and not checking other shops. But also shame on them for overcharging, amongst the other things they said and did as well. Was not worth the hassle with them.

If you have any car issues this is the company. They are very professional and very detail about the issues of your car. Not only are they are good with cars but they are very understanding our finical struggles. They have a program that will aid and help you assist with money you need. If your car breaks down and is in the process of being work in their shop. They have vehicles they can loan you (if it is not loan to anyone yet) if you don’t have any transportation to your destination. They have loan me their car twice and it was very much appreciated. Thank you I am very satisfied with my service there.

Very poor communication! They had my car for over 6 weeks for a small fender bender, and my car is still not fixed! I picked up my car in July. They told me they were still waiting on the mirror. It should take about 6 weeks to come in. I called for a follow-up. They told me they would update me in a couple of days. I am still waiting, it has been over a week. I have some brush marks from the other car, on the plastic molding around my tire. I am sure my insurance company paid them for new molding, however I still have the scratched molding. When dropping off my car, for an estimate, I asked him if he was a State Farm preferred vendor. He told me he was. I believed him and did not check. He is not. He told me he would have my car for 2 weeks. As stated above, they had my car for 6 weeks, and it is still not finished. I had to keep calling them for updates Half the time, they never called me back and I had no idea, what was going on with my car

Owner Toufong came and towed me within minutes of calling them. They have the latest/best towing trucks out there. This is a quality service with superb customer service that is unmatched. Highly recommend Toufong!

The towing guy towed our car from the accident scene, didnt even give us an option to tow to our house until we get the car shop situated. He towed it to his shop on a Friday night, kept it there over the weekend and wants to charge us $4000, to tow car to car shop "claiming our car was in the ditch." when clearly, it was on a curb. Regardless, forcing us into a situation of not having an option is not cool. First and last time I will use their service.

Excellent Services. Great customer service. Highly recommended if you needed vehicle tow. They very professional and treated cudtomer with passion. The staffs very knowledgeable and very good of what they do. They charged only what's necessary. I used to paid a lot for my German vehicle for just maintenance. Toufong shop can fix any kind of vehicle.

I called for a price quote due to a mechanical issue. I was quoted almost $300 for the 10-11 miles, which I thought was a little high but reasonable. The guy that answered the phone advised me to take it to their shop, saying that they could help me repair it which I appreciated. However, I was quoted around $600-$800 for just the CV axle repair which I thought was quite high since I do work on cars and build engines myself (he was talking about repairing my ball joint and "other things if needed") but just don't readily have the place now since I just moved to an apartment. I think it's fine (and even important) to give advice to potential customers, but I also think that in business we need to be flexible, reasonable, and listen to what the customer says sometimes. I said this because the guy answering the phone kept insisting I may need this I may need that couple times. It would've been better if he was a little more chilled if talking to someone who knew a thing or two about not just fixing cars but actually building engines. Of course, he then said they could take it to my place if I wanted, which I appreciated. The reason for this review is that even though I wasn't mad at them, I do think the guy was a little short-tempered for how he hung up on me when I said I wanted to check with my insurance to see if I had roadside assistance. lol I think he himself had done price quotes with potential businesses and shops before and shouldn't be rude to just hang up on people when they wanted to take their time to think for a bit, because doing so like flipping out on people like that is very UNPROFESSIONAL. 3-star rating is neutral, so I hope you guys understand that it's not a bad review but more like a heads-up to have more cool heads on the phone and not acting out when things don't go your way. Thank you

I needed a tow after what turned out to be my axle snapping in half. It was a Sunday night, and Toufong himself answered the phone and was out to help pick up my car. His team ended up diagnosing my problem and repairing it for a very reasonable price the very next day. I picked up my car before it had been a full day since the break down. The service and speed was incredible, I'm happy they were able to get my car back on the road very quickly! I can't recommend them highly enough.

Toufong Towing provided my family with quality service during a tough time on a vehicle that needed towing and warranty service. Our vehicle broke down on a weekend evening and needed emergency towing, as we were on the side of the road. Their response was very prompt given the time of day. They also helped process the initial warranty work until they moved the vehicle to the closest dealer. They were easy to work with and provided quality service, as well as good communication. Thank you, Toufong Towing!

Worst tow experience ever. After my vehicle slid into the ditch I requested their service in getting my car out. When the tow truck showed up and got my vehicle out they demanded taking it to their auto shop for repairs and letting insurance take care it. After deciding that I didn't want to use their auto services and I would just drive off with my vehicle as it looked completely fine and drivable and I would work with my insurance later for repairs the tow truck driver had me speak to tou fong to make that decision. After telling tou fong I didn't need their auto services at their shop he got upset and demanded that I pay 700 in cash for just getting my vehicle out. When I told him I didn't have the cash on hand he suggested his tow truck driver drive me to the bank as he would not release my vehicle until I paid him in cash right there. After that I consulted with an actual professional and there was literally nothing to fix other then scratches on the bumper. Becareful using their services...bunch of scammers.

I had a good experience with Toufong for both towing and repair. I called them on a Saturday evening for a tow and they estimated the arrival time to be 35-40 minutes, but actually were able to pick up my car within 15 minutes. The repair was also quick (they’re closed on Sundays, but were able to get my car repaired before the end of the day Monday). I’m not sure if the costs were affordable or comparable to other shops, as I didn’t shop around for the tow or the repairs. The repair comes with a year long warranty, and a free tow back to their shop if needed. Just a note that towing is only free if you have a “major repair,” which is $2500 or more and that if you pay with a credit card it’s a 3% credit card fee. Overall, Toufong and Gao were friendly and kept me up to date on the status of my car. I would consider going back to them for future car repair needs.

My car broke down on the highway late at night during a very cold and snowy week. I called a dozen tow companies and all were unavailable or rude. Toufong Towing was friendly, happy and quick! They got to my car within 45 min and had it safely delivered to the dealership when others were days out!! They were high energy and incredibly friendly, not making it feel as though I was a burden. They truly love their jobs!! I am thankful for this company!

While I have roadside service thru my auto insurance I preferred to use Toufongs service. My roadside service has made me wait up to 3 days to assist a flat tire and over 24 hours for a jump start. They always have a broken down truck...etc etc etc. Toufong came over and jumped my car within half an hour. My time is important and I'm grateful for their prompt and kind service. I may have paid a bit more but it was priceless compared to wasting my weekend waiting! Thank you !

I had problems with my battery in the past months along with my alternator. I finally needed assistance. Found this place nearby. They are fast to pick up, they listen, they know the kind of work they're doing & let their customers know if the cost is right for them. Toufong is a great guy along with his staff! He helped guide me through with renting a car & I was in good hands. I would recommend their towing & autobody to anyone in the Twin Cities! Thank you everyone for your amazing work! Life saving :)

Just got my car fix from his shop, with 4 new tires, 2 new rims, and a beautifully painted front bumper. His mechanics did an awesome job on my vehicle. I would definitely recommend this to my families and friends. Toufong was very knowledgeable and very dedicated to his job. He walk me thru the process very well and multiple times. I would definitely take my vehicle to his shop again for any future issue.