What clients say about Mid-State Towing & Recovery in Stacy (MN)
John and Luke did an amazing job carefully transferring our vehicle off of a retaining wall where it was precariously perched! They did this with skill and no damage to our vehicle! Thanks!
Stuck in rural WI and had to get to the Twin Cities. The roadside assistance call got all screwed up but Mid State worked through it with me. Driver was super nice as well during our 45 minute drive home. Very happy with the service!
I called them after hitting a deer and becoming stranded at 11pm. They told me I should call my insurance as it would be spendy. Call my insurance, file a claim, they try calling this company to tow me home and they're suddenly not answering. No other 24 hour service has a truck in my area, no ride shares. So I'm sleeping in my car because you guys apparently aren't 24 hours. Absolutely ridiculous.
Very professional and super nice! Knows what he's doing and got me to where I needed to go and also took care to get my vehicle exactly where I needed it. 5+ stars!
If this business could get a 0 star I’d gladly give them one. For anyone who sees this and context.. it’s during the blizzard. My husbands truck is blocking the garage door so we cannot get out since the truck is dead. We called them last night asking for a tow. They said they could at 7 am this morning. My husband and I were up at 6:30. They called at 7:30 to inform us the trucks were frozen and asked if we’d still like serviced. We said yes please (we’d already paid with our AMEX). 3 hours go by, no update on time. Husband starts calling to try to get update. Rings to voicemail. I finally try calling and get the phone turned off and VM full. It’s now 6:24 pm. If you aren’t capable of providing service refund and inform your customers.. we understand the weather is unpredictable. Leaving us though stranded to wait for your timeline isn’t okay. Extremely unprofessional
GREEDY LIARS! Do not use this company, find another. Owner is a liar, phone rep is liar. They are corrupt and should not be In business! DO NOT USE THIS COMPANY!!!!
Company wants you to waive all responsibility of Mid-state Towing should anything happen to your car while they are providing a service you pay for, including, but not limited to losing your car keys! Staff who answered the phone is rude and unprofessional. No interest in helping one to understand how the vehicle owner is responsible for any damage they may cause to your car.
Not responsive to getting correct documents to you for insurance reimbursement. Many many calls and still not given correct documents. I leave messages and still no respone after I was told 3 weeks ago he would get me the info! I guess the got paid so they don't care about getting me my info!
Said it would take over 2 hrs to rescue me when my car died on the highway, for an Emergency tow at night, they never did call back or answer thereafter. Rude, unprofessional...save your time and make a difference choice.
We broke down in North Branch after hours. They discussed all options and cleared up details for me and within two hours we were home west of Minneapolis with our car dropped off in at our dealer. Really, really fantastic!
Dispatched to winch my truck out of a ditch by OnStar, but decided to go to a different job. "Full Grown Man" making lousy decisions. Not nice. Not safe. Jeopardizing children.
Had nothing but problems today trying to get a tow truck through road side assistance When the first company never showed up... But mid state made my day they came and picked up the truck and also called and notified me 10 min before they showed up like I asked. Thanks for turning the day around for us!
Probably the most unprofessional place I’ve ever done any business with. Was told by Bryan that he was gonna bust my teeth out for asking about the whereabouts of my key.
My truck broke down near north branch. It was st Patty's day and no other tows were available. I was at a gas station and was going to get impounded but found Midstate. He got my truck out of a hard spot, repaired the water pump and serpentine belt, for a reasonable price. A week later I'm back in my vehicle!
While our tow truck driver was very nice, they were 40 minutes late. They lied on the phone and said something broke down and they had to send someone else. But the driver that picked us up gave a different reason for the delay. To top it all of I check my account today and see they overcharged me $50 more than what was quoted even though he had our exact drop off and pick up addresses when we called . Called back to discuss why this happened , and he said "sorry I didn't know it was 30 miles" when he clearly did. Should have read the other reviews first and used Dan's!
Does not make it at all customer friendly to get your car out of impound after all the paper work has been received. Being in the towing industry this is by far the worst service I have seen.
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