Kevin & his wife really know their stuff when it comes to parts & are really helpful & will be revisiting & it also pretty nice to be within driving distance for us to go check out their place
My order was on a pallet and ready for delivery in October, but it took them 9 months to deliver it. I realize this makes zero sense if you are reading it, but I called every 6-8 weeks asking for delivery to be scheduled and was told over and over they will schedule it soon. Not once in those 9 months did they proactively reach out to me to schedule delivery.
I essentially gave them an ultimatum mid-June and they apologized over and over and finally agreed to deliver. I asked for a call back with the exact day so I can plan ahead, and they agreed to give me notice. They instead called me when they were already on their way so I had to scramble and ask favors of people to help them unload it (June 29th) as I was out of town.
I asked Lisa given all the issues and time this took that I'd like to inspect everything on July 5th prior to running my card and she agreed to wait. Instead of waiting, the card was run on 6/30 and when I asked about it, Lisa admitted that I asked to wait but argued that she didn't agree to it and we should just move on.
I'm 9 months behind on my restoration due to this dysfunctional process.
Friendly people, but very poor communication and service.
During the winter of 2013/2014 I purchased many parts from Kevin & Lisa to restore my 1959 Chevy 3100 Apache Pick Up. Their pricing, customer service attitude, parts availability and, at that time location, were determining factors to use them. Luckily, for me, they were located about 20 miles from me. I would use them again if I had a project truck and wish them well at their location in Springfield, MN.
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