What clients say about Bell Wasik Buick GMC in Caro (MI)
The team at Bill Wasik was very supportive for closing out the lease for my mother who recently passed away. Tracy, Ed, and Ryan were so professional and treated us with empathy from the texting, calls, and emails for the various communication needed. Their team also partnered with extended family to park the vehicle prematurely and for safe keeping and recover property left behind to hold until after we could make time in our busy schedule after the crisis time had subsided. The stress of closing out the lease was mitigated by their personal and individual efforts to support our family through this difficult time. [Iseler/Briolat families]
I recently hit a deer with my car. Since I had purchased the car from Bell-Wasik, and had a great experience. I had it taken to the body shop at Bell-Wasik. From the very first phone call Jenn and her team were just amazing. I had a quote within 24 hours. While the vehicle was a total loss, they still were patient as we navigated the insurance claim. They went above and beyond, and I can not say enough about there customer service.
The Service Department is the worst! We have no faith that they even do anything. Our vehicle was there all day with alert after alert (oil change, brake pads, engine air filter). They say the vehicle is fine with no alerts (!!!???). When we try to get answers, the service reps shake their heads, look down and walk away. We ask the Manager to come out and start up our vehicle and tell us that all is fine. Manager agrees that we have alerts, but he needs to believe his technician never saw them. What??? We checked the oil, and, sure enough, it is dangerously low. This is all very weird especially considering we just had the oil changed at this service department a few months ago. Our vehicle goes through an 'update', and all of a sudden we have alert after alert. We go in for help, unsure if what's being displayed is actually correct. Nothing was checked other than just checking for codes. Never going back.
Update: It's been just a few days, and I have already been able to talk to the owner, Ryan Wasik. He listened. He understood where I am coming from and I am so appreciative of that. Had a great conversation and, while I am taking my vehicle elsewhere to get re-checked out, I know I can fall back on him if this next place doesn't pan out. Thank you, Ryan!
We decided to lease a truck from here. They were supposed to put a bedliner in it and we were just informed that they will not be putting a bedliner in it ? So needless to say, we will never be returning here to lease another vehicle, buy another vehicle and I will steer away anybody I know that is looking for a new vehicle, not to use this dealership. Don’t make promises you can’t keep.
The service department worked to address my mechanical issues with my GMC Sierra and helped with the claim under the vehicle service contract. Service Advisor, David, took care of all the legwork. Special thanks to Business manager, Ryan Rahn for going the extra mile, from sales, to financing to service to ensure customer satisfaction throughout our Bell-Wasik experience.
Huge! Shoutout to the man Trey Holder for going above and beyond to get me in a vehicle when I needed it most! This man did the best job, took care of me when no other dealer, or bank would, due to my credit. He’s professional, courteous, and loves giving toys and balloons to children to make their stay(and the parents) lol easier. I’m a customer for life. Thanks Trey!
Potential buyers beware! They accepted an offer I made on a pickup truck. I agreed to send a wire that same day. The sales person emailed me the wire information. A few hours later, I arrived at the bank, only to receive a text from the sales person that they sold the truck. Terrible way to do business. They only reinforce the stigma of “shady car salesman”.
Hate that I have to leave this, but my parents helped me out and bought a 2009 jeep liberty from Bell Wasik last year when my old car was out of commission. We got every insurance offered on the vehicle just in case. I brought it in for an oil leak, rear differential leak, and a few other things. They call telling my father that only a few issues are covered by insurance and we would have to pay over $1000 for the other issues. We spoke with the insurance company before moving forward and were told everything we listed was covered and should be repaired under warranty. After 8 WEEKS with the loaner vehicle they're saying they are still waiting on parts and need the loaner back. I'm beyond annoyed and frustrated with the poor professionalism of this dealership. Do not come here!
We went into Bell Wasik on Oct 18 with no hopes in actually buying a vehicle. My husband and I have been let down at other dealerships before. However, after talking to Janel for a couple of days she convinced me to come in and see what they could do. We visited with one vehicle in mind but before test driving we were shown another 3rd row on the lot that people didn't realize had a 3rd row. After driving the car we came to drive we decided it was a little bit too cramped for our family of five. We decided to drive the other vehicle and fell in love. After the help of Sean D. and Brian O., we walked out with a beautiful new (to us) vehicle and at a price that was way lower we thought we would be paying. They went above and beyond, on a Saturday, to help us and make sure we knew all of our options. I love the new vehicle for our family. Hats off to them and Janel and hats off to Bell Wasik! I will always recommend them and continue to use them in the future.
Ed and Brian went above and beyond to work with us and make sure we had a great experience. My husband works 3rd shift and I work during the day. They made it so convenient by allowing us to complete almost everything via text. All we had to do was go in and sign. We will be going back when we are ready for vehicle #2 . Thanks Ed & Brain!
I came from Traverse City to Bell Wasik because they had the truck I wanted at a good price. The experience ended up being the best morning of car buying I’ve ever had. Sean D. and Ryan were exceptionally kind, straight forward and helpful. The whole process was professional, relaxed and welcoming. I felt really good about the purchase and would highly recommend that team. They truly went about things the right way and I certainly feel like I made a good choice working with Bell Wasik. Thanks guys!
Ryan, Brian and Ed were amazing in helping us find A nice vehicle at a price we could afford with both financing and down payment. It was my daughter‘s birthday and they worked extra hard in finding what she needed and space for her two small children..
Sean at Bell Wasik went above and beyond to ensure we had a great buying experience. He asked thoughtful, detailed questions to help us find exactly the right vehicle for our needs—including features we hadn’t even thought to consider. He was patient, knowledgeable, and made the entire process seamless from start to finish. There were no surprises—everything was handled professionally and thoroughly.
The rest of the team at Bell Wasik was just as friendly and helpful. We felt welcomed and valued from the moment we walked in. This was, by far, one of the smoothest and most enjoyable vehicle purchases we’ve ever had. I would absolutely recommend Bell Wasik to anyone in the market for a new vehicle.
Best experience buying a vehicle. Shawn and Brian were both extremely helpful, courteous and kept me well informed during the buying process. If you're looking for a good deal, fair price and friendly service go check them out!
Fast friendly services. Best experience I have ever had buy a vehicle. Ed in sales was very helpful found us the right truck we needed and wanted. Brian in finance was fast and very efficient with all the information and getting the deal done so we didn't set at the car lot all. All in all was a great experience.
Inquired about a vehicle of interest and Trey was glad to show me the vehicle and answer any questions. Provided the car fax for me. Ended up taking the vehicle for a test drive and absolutely knew this vehicle was just right for my family. The next steps were fairly easy and done in a timely manner. Brain was great when it came time to finalize the deal. I appreciate the efforts from Trey and Brian to make this good deal!
My son purchased a vehicle on Saturday working with Bryan and Shawn. This was by hands down the best purchasing experience I've encountered. It was smooth and effortless with this gentleman. They made the experience personal and enjoyable. They never tried to show other options. My son knew what he wanted and they made it happen for him. These guys went above and beyond for him. We'll definitely be making future purchases here. I highly recommend this dealership.
This service team has to be the best service team that I have ever dealt with. They actually care about the customer and try to save you money. I will go to them for everything now just for that very reason. Thank you for the wonderful service on my GMC
I had an amazing experience with Brian and Ed Whitehead. Every person I met was incredibly kind and patient with me as it was my first big purchase. They explained in detail what was next and what I needed to do. Not once did I feel judged, or not in safe hands. They even shared the pizza they had for lunch with me. I will be coming back here for my car maintenance and next car purchase. Thank you for being so understanding and helpful!
Thank you Trey, Brian, And Laura yall treat me like im family as well as the rest of the staff and I absolutely love the amount of effort put in to get me a vehicle! I appreciate you guys for everything and I can't wait to continue working with you guys for the rest of my life time! I wish I could do for you what yall did today! I love the new to me vehicle and hope I can repay the generosity yall give to me!!!!
Ed and Brian did such a wonderful job taking care of us. They made my daughter's first time buying a car experience great! Thank you so much for making her car dreams come true.
My experience at Bell Wasik is always great. Everyone is always so nice and very helpful. My lease was almost up and Sean D. got me into my new Buick after I drove a Buick for the first time ever and I Loved it!!! He is a great salesman and always so helpful and makes the experience easy and exciting in getting into your new ride. Also, Brian O in Finance is very nice and fun to work with in signing all the paperwork. Great people to work with and always happy to keep coming back to Bell Wasik.
My wife and I I went there yesterday. Just to look not expecting anything actually. But Renee came outside and talked to us. She was amazing. Long story short with the help of Renee and Brian My wife walked or should I say drove out of there extremely happy. She got a 2019 Silverado. With out the help of those two I don’t think it would have been possible. The staff was so very helpful and I would recommend them to anyone 1000%. Thank you Bell Wasik for making my wife’s dream come true.
Amazing service and a great team. I was greeted in the parking lot by Trey, he made me feel very comfortable with being a first time buyer. I told him my payment amount I was looking for and he was very knowledgeable about everything on the lot( no bribes or talking me out of anything like some dealerships do) very honestly and up forward. Ryan was a life saver helping get my loan to go through, If one thing didn’t work he tried another. It was definitely worth the wait. Thanks a bunch guys your a 10 star in my book ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Fantastic experience with the folks at Bell Wasik on our new truck purchase. Trey did an excellent job showing us different options and listening to our list of wants. Financing piece was painless and Ryan Wasik made us feel at home.
Ken Bruce is hands down the best salesman I have ever encountered. He made the car buying process a breeze!! We had such a great experience purchasing our second vehicle that within a week, we traded in our Jeep for a Buick Enclave! He made the buying and trading in process super easy!
Highly recommend Ken Bruce to anyone!
My husband and I worked with Trey! He was so helpful in finding the right fit and went the extra mile for us! He made sure we didn’t settle for anything less than what we deserved! We are very thankful for his hard work in getting us a new vehicle for our family and all of ours needs were met! Thanks again!! Highly recommended working with him! Very humble and will ALWAYS do what is best for the customer!
My husband and I worked with Brian, and he was GREAT. Our car gave out on us(not a vehicle from Bell Wasik), and we came in 40 minutes from closing on a Saturday, feeling bad because it was almost closing time, but everyone there was so nice, offered beverages, and did not seem bothered in the slightest that we were in so late! Brian and the team took great care of us, and were extremely efficient during our entire process, answering all questions along the way! Highly recommend Bell Wasik!
Ryan Wasik and his entire team came together to change my first experience from a 1 star to a 10 star.. if it would let me rate 10 stars.
Starting from the personal phone call, to when he came greeted me..he seemed genuinely concerned that my experience with them be nothing but outstanding!!
They have gone the extra mile to say the least! I purchased a sweet vehicle and I will definitely shop here again. Take the time and get the personal service here from Bell Wasik in Caro, Michigan
Thank you,
Roxann
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