I had one of the most frustrating experiences I’ve ever had with a towing company when dealing with Wixom Towing. From the moment I called, things went downhill. The dispatcher sounded uninterested and rushed, barely letting me explain the situation before cutting me off and giving me a rough estimate that turned out to be completely inaccurate. I was told a truck would arrive in “about 30–45 minutes.” Instead, I ended up waiting well over two hours with no courtesy call, no update, nothing.
When the driver finally arrived, the attitude matched the service—unprofessional and dismissive. It felt like I was inconveniencing them, even though I was the one stranded and paying for the service. Simple questions about the process were met with short, irritated answers. The lack of professionalism was honestly surprising for a company that advertises 24/7 service and “quick response times.”
To make things worse, the pricing was nowhere near what I was quoted over the phone. There were extra fees added without any clear explanation. When I asked for clarification, I got vague answers and a shrug. At that point, after waiting so long, I just wanted to get my vehicle where it needed to go.
Overall, Wixom Towing turned a stressful situation into an even more aggravating one. The communication was terrible, the wait time was unacceptable, the customer service was lacking, and the final price felt completely inconsistent. I would strongly recommend choosing a different towing company if you want reliability, transparency, and even basic professionalism because none of that was present here.
they are charging 300 dollars for 1.1 tow and that's just so I can get my plate plus 35 dollar storage they don't care about you hard tim I would not use them
Quick, professional, and fair price! Unfortunately needed to use their towing service for my class A motorhome. They arrived within 30 minutes of calling and had me off the side of the road shortly after. If I ever need towing services in that area again, they will be the first I call!
Amazing company we had the pleasure of doing business with them multiple times now and they always are very professional and very knowledgeable in there field would highly recommend
Got my RWD camaro stuck in the snow/ice in a remote area (like an idiot). They showed up in about 20 mins and towed back to a parking lot near the main road. Price was very fair. The driver (Mark) was very professional and friendly. A+
The worst examples of human beings they impounded my vehicle that I own from my parking place that I paid for because of a crime that was dismissed but I still payed this criminal company over 500 dollars to move my vehicle 1 mile. Criminal
If I could give this company a 0 I would. First off we didn't want our vechile to go there after the crash but that's who Oakland County Police called. They quoted us $395 on phone got there he said $445. He did fix mistake but was rude.
Stay away from this place if you don’t want unecessary damage to your car you care for and unecessary charges. NOT friendly people either. Ruined my bumper, ontop of that charged an extra $25 for WINDOW WRAP when they had rolled my window down and left it down to SARAN WRAP my window with my window being 100% operational and them having rolled it down. Left my car disgusting, touched and moved around multiple items in my interior, popped my hood as well leaving dirty finger prints and marks everywhere. Top class fraud and scam. IF YOU VALUE YOUR HARD EARNED MONEY, CAR, AND TIME STAY THE HELL AWAY.
My car was taken hear after a crash and when I got it back they had smashed my car even more than it had been. They smashed my whole passenger side along with my trunk. They also left the key inside my car and killed my battery and rummaged through all my items. I also had candy in my car which they ate and left the wrappers all over.
They price gauge like you wouldn't believe. They are unprofessional and the woman that works there slammed the door on my foot. $670 for a 10 mile tow, plus $30 a day in storage fees. What a rip off. Horrible experience. BBB will definitely be hearing about this.
Had my truck stolen and recovered here. The officers told my truck was good to go brakes where fine when then go it on the tow truck. Come in the next day to pick up my truck and the fee had doubled and my brake line was blown and they insisted i call triple A rather than pay them to take my truck home. Ending up sitting in the parking lot for 3 hours whilst being berated to move my truck with no way of stopping if the property or the police would be called. This towing company has horrible customer service. Would not recommend doing any business of any sorts with this towing company.
My daughter was involved in a very scary roll over accident in which the Oakland County Sheriff’s department had Wixom towing pick up the vehicle. The man working there was a real heartless piece of work and treated her with disrespect. They would only accept cash which is SHADY. The owner will come on here and say that it’s because people write bad checks but if that’s the case why not take a credit card? What are you people hiding? Does Uncle Sam know about you??? One has to wonder why OC uses them when It’s proven by these reviews that this business has had issues for multiple years with multiple types of people. Maybe don’t send accident victims there to be extorted. Do better Wixom Towing. I hope my daughters deceased boyfriend haunts you for the rest of your life for not letting her get his chain out of her car without $475 in cash. Don’t worry. We got it. Karma will get you. I await your intelligent reply.
Very deceptive practices.and extremely rude . Shannon the manager hung up on me instead of resolving the price issue. Only accept cash ??? Do not call . They hesitate to tell you over phone what their fees are.
They removed my sons car from his complex as an impound and charged
460.00 . Which included two days of storage at 70.00 towed 1/2 a mile .
Do not Trust this company or call them!
I didn't have jumper cables in my car so we called wixom tow. He gets there and has trouble getting his cables to work on his vehicle. I told him my friend wouldn't let me use speaker wire to jump the car with my car. He says it doesn't work (yes it does, I've done it before). Then I had to show him where the negative post was on a battery that was right under his nose. I watched the positive cable slip down the post onto a non conductive area. I made a suggestion on why the car wouldn't regain power and said, "you might want to try to wiggle the positive,..." which might have been bad wording to start it off, but then he cut me off to say, "I know how to do my job." I just had to show you where a negative post was on a battery, sir lol. I was like, "😋Okay, I'll let you do your job." While he runs around for 15 seconds and can't figure out why the car has no power. Give it a wiggle. Boom, power. Tonight made me so happy. 11/10 would call again to watch this guy figure out jumper cables.
People were rude to my wife. They charged $200 for 3 mile tow and did not tell her on two different occasions there was a $35 per day fee. It is cash only, which is strange. Do not use, very deceptive practices to confuse accident victims and charge high amounts.
Don’t use them!!! Huge fraud going on here. Contract with the cops to force you into using their towing service and then charging whatever they please. Refuse to take credit cards because it helps keep their fraud low key. Oh and the owner is extremely rude, condescending and disrespectful. You guys should be ashamed of yourselves and I don’t know how you sleep at night!
We had a great experience with Wixom Towing!!! They said they would be there in a hour and there were. Paul towed our car and was great!! Thank you, much better service then AAA, we would still be waiting them.
Fast friendly service. Was there at expected time. Driver was courteous, knowledgeable, and efficient. He had me on my way in no time. The dispatcher was also friendly , very helpful, and had me processed quickly.
I sold my car to some people they never put it in their name and then got pulled over in the car got impounded at wixom towing I was in Albuquerque New Mexico during the time and all I had to do was send them paperwork with my driver's license and permission for my dad to pick the car up had no issues picking the car up and they even gave my dad a jump-start to get the car running for free they are very professional and they even took $30 off the bill because their hours has been shortened during this covid-19 virus. I have used them for towing in the past quick response time and very professional about towing vehicles
Was already very close to Wixom towing but they quickly dispatched a truck to tow my vehicle. Showed up within 15 minutes of me calling them. Distance to my home was 9 miles, from first calling to drop and pay I'd say an hour at the most. I would not hesitate to call them again.
Worst experience I've ever had was with these people. They told a vehicle of mine from my driveway which was plated and insured on a Saturday and I Monday I went to get it there was a $350 charge told me that there was abandonment fees hazardous gas fees and many other fees which they couldn't explain. How do you charge abandonment fees on a plated and insured vehicle from a private driveway they told me they had to pay Secretary of State $40 for this charge just felt like I was being so ripped off and I'm positive everything that they're doing there is a legal I will be checking into this
A couple years ago I was in an accident and my truck was a total loss. Wixom towing came out (per the police) and was very rude. I wanted the car towed to my house, but they insisted it had to go to their yard to wait for the insurance adjuster to come and review it. I have never been in an accident like this so I went ahead and agreed. A few days later I wanted to retrieve some items out of my vehicle and they told me I could not unless I paid $145 for storage fees.!!! I was completely shocked. I was never told that there was going to be a daily fee for each day my wrecked car was on their lot. I should've stuck with my plan and had the car towed to my house like I had suggested in the first place. I filed a complaint with the Better Business Bureau and I would suggest that everyone else do that too. Perhaps that would make a difference somehow. They would only accept cash which one can assume they are not paying proper income taxes either. I would not recommend this towing company.
I had a good experience with them picking up my Jeep that suddenly quit and left me stalled on I-96 SB at the 154 mile marker and taking it to Chapman repairs . I went to them the next day. Were standoffis at first until I pulled out my credit card and it went through. Charged me 85 for 8 miles but they have to run a towing business so it's not going to be cheap.
Stranded? Don't call them.
From the moment the lady answered the phone the atmosphere was tainted with pure lack of manners. I asked for a car to be towed, she then asked me for an address of where the car was. After two minutes of me trying to find my location since I was lost and was trying to use my phone to find my location she said, "Oh, we're going to have to pass on you. I just got a call, sorry." Terrible service, terrible business ethics, and ended up finding a place that was $10 cheaper. DO NOT RECOMMEND.
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