My car battery was giving me hard time, so decided to purchase a new one. I called AAA and i made a appointment for the next day. I got a technician from Troy Auto,who came and replaced my battery whit a new one. The technician ask me about my email address so they can send me the work invoice, but they never sent it to me. And i called AAA inquiring about my receipt and they connected me to Troy Auto for this matter. They were rude and telling me to call back AAA. After couple hours Troy Auto sent just a basic receipt from my credit card charge, no work invoice. Very disappointed about the way i was treated.
Best in Michigan !!! Everything !!!!! Most Importantly they have the best costumer service!!!! They take great care of you and your vehicle. Make sure you visit this location.
They’re the Best Ever and They take your Medical Seriously I’ll always Recommend them to anyone , it was a Blessing for me to Meet Mama Tracy on the phone and she kept her word by checking on me and Madison is also the Best Female worker I ever met that took care of me by taking me to Wendy’s to grab a bite to eat and I bought her whatever she wanted to eat… Thank y'all for Being a Huge Help to me … May God Bless You All!!!!
Top notch and honest, they work on diesel as well. Fair prices, went above and beyond for me on two of two occasions. Thanks guys. Appreciate all of you.
The weather was pretty bad today, and I ended up with a flat tire, so I called roadside assistance. I was told that the arrival time might be delayed due to the weather, so I was a bit worried while waiting. However, they arrived in just 30 minutes and quickly replaced the tire. I really appreciated the fast and professional service
Dan and everyone at the service desk were super helpful and got me in and out really quick fixing some flats on my truck! Will definitely be coming back here to get further service done thank you so much!
Amazing service, they managed to fit me in for a long distance tow on my work van at 5 o'clock with crappy weather conditions. These people are the best!
Specifically asked repeatedly for them to move my car on neutral and not to drive my car.
I even prepared and installed the tow hook for them as it was dangerously low on coolant, but they sneakily drove it on truck anyway without my approval while I was on a call. Very bad service would not return.
If triple AAA assigns you this provider I’d call back and get another instead unless you’re willing to take a risk of them damaging your car, I may rate bad on triple a survey too. Very disappointing
Mr. Montell Was simply amazing it was snowing and he did my tire changed fast and effective. Roadside assistance quoted 40 minutes he arrived faster than that. Mr. Montell very professional in when he arrived and accurate with the job.Definitely recommend Mr. Montell to all my friends and family if they ever I need. I know who to call if it ever happens again.
I received Roadside Assistance from Conner and I couldn't have been more pleased. He was Professional, Polite, asked questions to help you and himself through obstacles and a Very fast and effective thinker to make a difficult job seem easy... 100% recommend
I just ame to leave my review on my excellent experience on a roadside assistance Mr. Connor was very friendly I felt like family! The wait time was very swift and speedily Outstanding Job guys! I will most definitely recommend you guys to other customers!
Montell made what started as an awful night, a whole lot better. He helped me into my locked car quickly and was very nice to boot! Couldn’t have asked for better service.
My batteries were dead and Adam got the van started and loaded and delivered with me in tow and can’t say enough good words about your driver Adam. Too polite and just positive attitude. Something we see slipping away from our younger generations. First time ever writing a review for a driver but thought you should know
I believe this is the one of the best ever interactions between AAA and the company Troy Auto Transport. He came with the gas, still didn't start he actually came out of his pocket and bought starter spray to see if we could jump start the car and it still didn't work, so I had to get a tow this man helped me push my car to a parking spot and called me just to make sure I was OK on my walk home. He was just incredible and i salute those guys for helping out so much.
Troy Auto & Truck Center on Stephenson helped me out with an intermittent Check Engine Light that I was experiencing on my 04 Chevy Express Van. It's a class B conversion RV and 9ft tall, but no problem for them to work on.
After researching the problem, doing a series of diagnostic steps myself, and having a specific set of circumstances identified that would trigger the CEL, I was pretty convinced, though not certain, that the van just needed to have the crankshaft position sensor relearned with a professional scan tool to fix the problem. And after having the relearn procedure performed, my issue is resolved!
Huge thanks to service writer, Yandura, for hearing me out about the issue I was having, about the diagnostic steps I had done myself so far, and for agreeing to have the relearn procedure performed with zero fuss.
All the other shops/dealers I called either wouldn't touch the van after hearing it was an RV conversion or wouldn't agree to try the quick sensor relearn procedure that I was recommending and instead wanted to see the van and do their own diagnosis before recommending whatever they felt was necessary.
It's very refreshing to find a shop that will work with the customer on getting to the bottom of a complex problem instead of telling us to drop off the vehicle and get out of the way. Again, I wasn't absolutely certain that the relearn would fix the problem, but it was a quick and easy step that I was willing to try that had successfully fixed the issue for other owners of the same make/model with the same set of symptoms. It was certainly worth trying before getting into much more complicated and involved diagnostic steps.
I appreciated the willingness to try what I was asking without overcomplicating things and without arguing over scope of work and other nonsense. I had the van in for service 2 days after first talking to them, and had the van back 4 hours after dropping it off for a super reasonable price.
Thanks again, Yandura. I'll for sure be back for any other issues on the van!
I took a break from my job to run out to my SUV for a moment, only to find my tire completely flat. Not good, as I was on an evening shift and it was already getting dark outside. I used OnStar which connected me with Troy Auto and Truck, and Tiana came out and put my spare on for me. She was very punctual, professional, and efficient! It only took about 45 min from call to completion, I was back to work with barely any time lost. Thanks Tiana!
Mr.Montell came to my rescue when I had a tire blow out on my SUV. He arrived promptly and put my spare tire on in a few minutes. He is a very personable young man! Thank you so much Montell!!
Houston was great! Within minutes of requesting a tow on my cars app I got a text he was on it. He called me right after to verify my location. The car was picked up and towed to the dealership all within 1 hour of the incident. Amazing friendly and efficient service. Thanks Houston and Troy Auto!
Highly recommend this shop, they are AMAZING, great people, and reasonable prices. WILL NOT go anywhere else!!
Little back story- Growing up my dad did all car repairs, once I hit my teens (around 2001) he started taking the cars to a local Midas, and a man named Ron became our regular mechanic, he was good. My dad passed in 2006 and shortly after, Ron had opened his own shop, so mom and I followed Ron to that shop. Seemed ok at first, but after a while I started noticing he was charging us ALOT, we’d go in for an oil change and end up walking out with over $1000 worth of work, EVERY time. I may not be an expert, but my dad was a wrencher so I know a little bit. He also continually tried to get my mom to sell him her 1997 fully loaded, pearl white Aurora (apparently his wife really wanted one) kept going to Ron’s shop for a while, until he told my mom she need a new transmission. Upon getting a second opinion, there was nothing wrong with her transmission. When we finally sold the car around 2009, the buyer was looking through the paperwork and asked if we realized we were being charged twice for things. Right then we knew Ron was in fact ripping us off. We hopped around to different shops for a few years, until we finally found Troy truck and auto.
Dennard Calmese was exceptionally friendly and efficient upon arrival. He communicated clearly, carried himself with professionalism and genuine care, and made sure I felt confident that he had my best interests at heart. It's dedicated workers like him who make me feel safe and reaffirm that I made the right choice in choosing this company.
My wife's car battery died and I just couldn't get it jumped - called AAA and within 20 minutes I had someone there to assist. Tiana assessed the issue quickly and had the battery changed out and running in record time. I couldn't have been happier with the service - would definitely recommend!
Husband and I went for a Sunday drive and broke down. The driver, Dan, was quick to pick us up and took the time to hook it up, avoiding any further damamges. A true expert in his craft! Thanks Dan!
I recently had to call AAA for assistance with a flat tire, and I couldn't be more pleased with the service I received. The company dispatched a technician from Troy Auto Care arrived promptly and was incredibly professional.
Upon arrival, the technician quickly assessed the situation and got to work changing the tire with impressive speed and efficiency. It was evident that they were skilled at what they do, which put me at ease during the whole process.
Overall, my experience with Troy Auto Care was fantastic, and I highly recommend their roadside assistance service. They made a stressful situation much more manageable!
The radiator on my 2020 Subaru Forester ruptured on the hottest day of the year. I brought it in and they quickly diagnosed the issue and ordered a replacement, which was installed the next morning. While sitting in the waiting room, I observed the interactions between the service writers and multiple customers and to a person they were sure to show their appreciation for their customers. But more importantly, I saw NO attempt to upsell customers on additive this and additive that. This is a common practice at all other shops I've been to, including dealerships. I am confident that my repair was done right at a very competitive price. This will be my "go to" shop going forward and I have already recommended it to my entire family.
Dave is second to none. My family and I woke up this AM to a dead rental car. We're 700 miles from home and don't know anyone where we're staying. It's pouring rain and sleet. Dave was sent to assist via AAA. Upon seeing that the battery couldn't be charged, he personally drove me to the rental agency and provided his professional support, informing the agent that the car would need to be recovered and not just that we ran the lights too long, or something like that. He literally facilitated our ability to get back on our feet.
Thank you as well to Tracy, who called my wife to make sure things were going smoothly. Because the two of you provided excellent service and follow-up communications, we're happy to recommend your recovery service to anyone.
I was locked out of my car this morning and we could not find the keys for the life of us. AAA sent out Troy Auto & Truck Center associate Jeff C. I 1000000% recommend Jeff and this company for any situations you may find yourself in. Jeff was friendly, personable, knowledgeable, funny, and very efficient at his job! He got us into the vehicle, not leaving a single scratch or dent or anything. One of the best-if not the best-people I've had to help me through AAA.
On top of Jeff and his wonderful service and help, Danyel/Danielle from Troy Auto even called me afterwards just to make sure that everything went okay and that I was happy with the experience. She was so friendly and pleasant as well as knowledgable and you could tell she truly cares whether I was happy with the service provided. This company TRULY does care, you can see it in their actions and hear it in their voices.
I couldn't be more happy with the service and care I was given when trying to get an old family truck back on the road that had been sitting for over 5 years. I live 700+ miles away but was taken care of like a close friend. They towed it in and preformed a very through inspection of the truck, which had a bad fuel leak, fixed the leak and the other items necessary to get it back on the road, and held to their promise on pricing, even when it came out in my favor. I wish there was a shop like this in my town. I would recommend them to anyone for any service. Very knowledgeable great mechanics. Thank you Crew and Staff. They even pressure washed it to get the years of crud off of it from sitting under a tree.
1270B Rankin St, Troy, MI
1270 Rankin St b, Troy, MI
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