Neuner's Towing JunkYard in Warren (MI)

They are straight up scammers, When I came to get my car out, they gave me a price of $270, then raised it to $380, then raised it again because “ he got the wrong car”, so the total came out to $440

Bill's Tow Yard....I wish I could give a 0 because that's what they deserve and that's being kind.This place is ABSOLUTELY TERRIBLE, not to mention the customer service is deplorable. My car was towed to this place after an accident, at no fault of mine and when I went to retrieve my car, it was nothing but a complete hassle. The staff barely wants to acknowledge you and they make you wait forever. I had a tow truck pick my car up, 1st I was told there would be an additional $45 fee for them to pull my car to the gate because I wasn't using their people, then when the tow truck finally arrived I was told he wasn't authorized to enter the tow yard because that company wasn't approved. The man suggested I use their company for an additional $145 or have AAA dispatch one of their (Neuners) trucks, so I did just to get it over with. Absolute complete horrible experience to say the least. After 2 visits and sitting there for hours trying to get an "authorized company" to tow my car, I finally got my car.

I guess they are called Bills towing now. Terrible customer service. Got into an accident and my vehicle was towed there. I called so they can transfer my truck to a collision shop nearby. Really rude people answering the phone. Will update if they are nicer in person Update on 10/30/2017: Bill called me back at 830AM, what a relief because i was dreading calling them. He informed me he will be taking my car to the collision shop as soon as they open. Made me feel comfortable. Bill get rid of the two Joe's that work there and get more people like you. Updated with 2 more stars.

Best place in town to car & van & trucks parts Great service & prices

My husband passed away in a motor cycle accident when I went there to get the bike they were so awful to me asking for a Will which I already had a death certificate, Title, marriage license etc. The detective who was handling the case had notes on file etc… Stating I wouldn’t have any issues getting signing the bike over. I still felt pressure. I had to pay $790.00 cash. I had 800.00 the guy told me I don’t have change.. really? It’s a 10.00 difference know the gentleman who is picking my husbands bike up from my attorneys office out in Bay City. I said ma’am don’t worry about it. I have you for the extra three dollars. The gentleman didn’t even wanna offer me anything. All he would say yes ma’am I don’t have change. Never dealt with anyone like this in my entire life. I don’t ever want to do it again. I know so many tow companies that would never act this way or treat anyone as if money was the issue. If you don’t have to deal with Neuner‘s/bills towing I recommend you never have to do this specially if it’s a fatality. Horrible experience.

This place was very efficient and fast. Our tow truck driver Bob was very friendly and professional. Neuters came to the rescue after we tried multiple other towing agencies with no luck. They made our morning after sitting and waiting for other tow companies for 5-6 hours they came in less than 30 minutes and got my car home!!! Amazing people and amazing service.

This place full of crooks got into an accident wasn't my fault.tried to charge me close to $400 bucks to get my car. Had no choice but to leave it. I got a chance to clean the car out. I had money in my car, some coins that were dear to me, and the tow truck driver stoled them. To the driver, they stole my coins. You know who you are. And I'm sure you've stolen from 100 innocent victims since my accident.

What a joke! Sold me an engine with a hole in it and then wanted me to pay them a restocking fee. Not happy. Never again. They lost a lot of business because of this.

When you call they tell you on the phone getting access to your car is easy, when you show up it's a different story and there are so many hoops to jump through. Guy that runs the front desk has an attitude as well. Glad using this place wasn't by choice. Hope I never have to return here.

I called here bc once again trying to get Progressive roadside assistance to arrange a tow was a fruitless two hour ordeal. I was quoted 30 minutes, then was updated to ten, I believe he showed up even sooner. The service tech was very professional, friendly and patient given it was freezing out and I had three young kids with me. He did accept my credit card, not sure what the other review was referring to. I would use this company again in a heartbeat, great experience!

Apparently Neuner's cares about themselves and not their customers, and, doesn't stick to their word. Purchasing was easy, returning impossible. I called to start the return process on an engine I purchased, prior to the 30-day warranty expiring. They told me they would honor the return, start the return/shipping process, and get back to me. They never called back. I called again a couple weeks later. The new guy says I can't return something past the 30-day period and wouldn't work with me on the return. "you can't return something to the grocery store that's expired" he advised. I suggested it was their employee that said they would honor the return. "Well that was probably the guy that got terminated today" he quipped. Great stuff, Neuners.

I called my AAA Road Service and they contacted Neuner's for me. The first truck arrived in about 15 minutes. He tried to jump my battery but that wasn't the problem. So he sent a flat bed truck to take me home. I just waited another 20 minutes and he pushed me out of the handicap parking spot as I sat in his truck and shortly we were at my house. Very professional, very nice, courteous, and polite!!! I would definitely recommend this company to EVERYONE I KNOW!!! THANK- YOU GUYS!

This place is a hidden gem ! I tried going to some of the pull your own part places but was having no luck trying to get a used fuel pump because I would have had to drop the fuel tank . Not that I didn't try . After several failures I decided to call around and was happy that I did . Nobody else had the part but they did . They had one pulled and ready to go and for only a few dollars more saved me the nightmare of trying to pull it myself . You have a new customer for life . I can't thank you enough !

This company is complete garbage. They gave me a three hour wait time estimate. I called at 1pm and was told they would be there by 4:15pm. I was then told they would call when they were on their way so I could come to my car and meet them. At 3:48 they called to tell me they were on their way and would be there in 10-15 minutes. I told them I would be there in 15 minutes. I arrived fifteen minutes later and they had left. They told me they wouldn't wait for me and had left five minutes ago despite me clearly conveying my time frame. I asked if they could send the truck back and they replied that they had already been paid, closed the account, and wouldn't come back. I asked to speak to a manager and the person on the phone laughed and hung up on me.

Never going to there police auctions again owner will bid against you on cars they don’t even want just to raise the prices nothing but cheaters and crooks

I would rate this 0 stars if it was possible, or even negative. My car was fully functional, minus the fender partially down on the tire and the door not closing. By the time it arrived to my house (half an hour after they told triple A that they arrived to the house), the gear would no longer go anywhere but drive. Kevin, the guy who towed the vehicle, almost dropped my car upside down on its top and scuffed up the entire front end of the vehicle, then almost dropped my car completely off the tow bed. He was rude, refused to move the car when we told them that wasn’t where it needed to be parked. Left without so much as blinking an eye and did absolutely nothing but mess my car up to a point that we now can’t move it and the gear shift (while it moves, will not shift gears). Not only did they ruin my car further, but the manager (Dave), completely disregarded the fact and spoke to us as if we were two and dumb because we are women and obviously they are under the impression that they can do no wrong. Chris, the one who answers the phone for towing, is incredibly rude and almost pushed my mother when we were at the impound lot the first time. He called my mother names on the phone before hanging up on her when we confronted them about lying to AAA. This is the worst experience I’ve ever had. Now I have a vehicle that won’t even run because of something this shady business did to my gear shift and a tire ready to fall off its axle because he kept trying to shake my car off, all of which is recorded. If you have the choice to have your car taken literally ANYWHERE else, I’d highly recommend it.

Professional staff, curitious The lost star Is on why I was there.☺️

5stars to Patrick .i didn’t get his full name.. a driver that made sure he got me and my Chevy Silverado to where I needed to be Within a half hour window of time .. I had 2 tires blown out front and back passenger. this man is a boss! Thanks man.

I wanted to buy two used seats for a van. They wanted me to give them a 30 dollar good faith deposit, at which point they would remove the seats, and then call me the next day when they are out. Each seat was 75 bucks. I live an hour away so I was not about to do that. I was expecting to to down there with the full amount and get the seats. Its 4 T55 bolts... not hard to remove. I wasn't expecting to make a project out of it

I am a AAA member. These guys were *supposed* to only take an hour. I called AAA when they didnt show up or give me an updated ETA. AAA called them and told me I should be hearing from these guys shortly. 35 minutes later (if you're keeping track, it has been an hour and a half at this point) I got a call from a man that I can only imagine is one of their dispatchers telling me it would be, "a few more minutes." I called AAA again at the 2 1/2 hour mark because I was trying to be understanding that they were busy. The lady that answered my call put me on hold to call them. When she got back she said it would be another 30 minutes (it had been almost 3 hours since my original request by this point). It would have been fine if they had been up front about their workload or deferred me to another AAA tow company because they couldn't handle my call. Instead, I just sat here and wasted 3 hours and STILL dont have my car to a repair facility. Now I'm going to have to wait an additional day to have AAA call another tow company because I'm not staying up until midnight waiting on a tow truck. People need their vehicles, its rude and unprofessional to tug them around like this. Total waste of time and energy. With all the bad reviews these guys have it's a wonder that AAA even bothers with them any more. I know from now on to call and specifically state that they are not to handle my service request under any circumstances. I will be making a formal complaint with AAA in the morning.

My rental car had a flat tire. I called and they sent a driver. The man was very very rude. I was just asking a question and he got a bigger attitude ,hopped in his truck and left. Very very disappointed in this company. Also mad cause my female friend tried to apply at this company and they wouldn't hire her cause she is female. She has the licence certifications but it's just cause of biology. She is very strong, stronger than most men and very capable. Anyway I pay too much damn money to rent a vehicle to deal with this attitude. I will be calling the car rental company to tell them about the terrible service.

The Girls at the front desk are very rude and are very disrespectful to not only me but to everyone who came inside behind me by saying “we don’t care about your problem, it’s not our department”. Also the towing and accident department is very rude and turned away my AAA service because they weren’t making any money off of me for using them as a tow which is illegal. Do not do to this place if you don’t have too!!! Unprofessional and I hope these people don’t treat their loved ones as bad as they do their customers!

Jimmy that flat bedded my 1967 Pontiac was very professional. He made sure my car was safe and secure before transporting. Plus he arrived 30 minutes before I was told they would. Can’t argue with that! Great service! Will use again.

If I could give this place zero stars I would. I called AAA because I had a blown out tire and parked st a gas station. Asked for a tow truck to take me to a Belle Tire about 2 miles away. I get an estimated time of about 2 hours. 2 hours and 15 minutes goes by and nothing. I call AAA back to see what’s going on, they call this place, and they say “the driver had to change trucks. It will be another 45 minutes. Nobody called me to tell me this. I also told that the driver will call me directly when he’s 15 minutes away. 45 minutes goes by and still nothing. I call AAA again and they call this place once more. I’m told it will be another half hour but someone from Neuner’s will call me within 10 minutes. Guess what? 15 minutes goes by and nothing. I call AAA for the last time, they again call Neuner’s, and this time is told there are three people in front of me. I started this at 5:30 PM. It was then around 9. I cancelled the tow and got a ride home from my roommate. As of now my car is still sitting in a gas station lot and I’ll have to try again tomorrow. Definitely going to tell the AAA agent to use a different service.

Horrible scammers. Called AAA to have my truck towed to a shop. Waited all day, then i left my truck for an hour, and came back when AAA said they would be there. They already left when i got there. Instead of towing my truck to the shop like they were supposed to, they impounded it and charged me $325 for 2 MILES!!!! Also they dont take credit cards and they dont give change. The only thing they give is a bad attitude.

On January 30 I called AAA for a tow to the dealership service department. After the quoted time passed, I called again and they said the driver is going to get gas and will be there in 30 minutes. Overall the truck came 3 and a half hours after I called them. It was a very snowy day so I kind of get it. The driver, Joe, was very, very friendly and careful with the car. He made our day and the only reason for the 5 stars, otherwise it would have been 2 stars.

The drivers are nice and professional. I can't say the same for the management and office staff. I've used these guys twice and both times they were rude and unpleasant. During the floods in Warren the owner's son gave me a 1.5 hr wait time to tow my car. After 2.5 hrs I called to ask when they will arrive and he stated "do you know what's going on out there? We got cars lined up everywhere." I told him I understood but let me know that it wasn't going to be 1.5 hrs. Then I got "yeah..whatever" , and he hung up the phone. Pretentious J-E-R-K! This is the second time I've ever left a review, the other time was on another site giving these guys the same bad review.