Roy's Autoworks in
Howell (MI)

They say they fixed my car and then when I get it back it's making all kinds of noise. Like the wheel was going to fall off. I'm so thankful I checked bcs it was. The fact to have someone pay $800 and say your car is good to go is a joke. This is the second vehicle I've took there and got it back messed up. I'll will never return to this place they are junk

Roy’s saved the day!! I ended up having a baby kitten who snuck under my car in the rain and could not get her out for anything. When we called Roy’s for advice he said to bring my car in and they would safely remove the cat for free. Shortly the cat was out of harms way and good as new. Thank you Roy and your employees for your outstanding compassion and amazing customer service!

Edit: the team at roys and roy himself have made my truck a priority and communication has been much better. They've done their best to right their wrong and I can appreciate that. Ive never doubted the quality of their work as it has always been top notch. Therefor updating my review in light of the effort they put in to satisfy me as customer. Original review: At first I really liked this shop. Spent thousands of dollars in repairs on my truck here and everything was up to par. Years later, my engine ended up needing a full rebuild, a problem they said they could definitely handle. It took 4 months and $15k later, ( only because after the intial 12 weeks i called twice a week begging for updates because no contact was made.) 60k miles later on my diesel rebuild it went out again. They have taken two months this time to diagnose!!!!!!! Its like they've completely forgot that I've spent over $20k with them and have been a repeat customer and provided several referrals to them. The lack of contact and refusing to update me on the condition of my truck will lead me else where for sure. 60 days it took them to figure out what i already had figured with $100 compression kit from harbor freight ( keep in mind I scheduled an appointment with them so a tech would be available to work on the vehicle. Didn't just drop it off and ask to be squeezed in the schedule. Not once have they reached out to me in the last 2 months, I've had to call constantly to get updates which usually end up in "josh will get right back to you" But this is never the case. I'd advise anyone to take their business elsewhere unless they have a year to wait around for their vehicle to be fixed.

Fair, communicative, accurate and well done. But, be warned they are packed with business so plan ahead. they run a good shop and people have found out.

Scheduled an appointment for my truck for a check engine light, got updated throughout the day on their diagnosis estimate was very fair for repairs. Vehicle repairs where completed quickly. Will definitely be coming back to Roy's for any of my vehicles needs!

Roy’s is hands down the best shop I’ve ever taken my car to. The staff is straightforward, honest, and genuinely care about helping their customers. They’ve worked on my vehicle several times now, and every single visit has been smooth, with clear communication about what was needed and what could wait. It’s so refreshing to know I can trust them completely. I recommend them to anyone looking for reliable service without the games you get at other shops. I will definitely be back for any future car needs

Awesome shop! Great service and staff. The entire team has always been top notch. Have used them for years with many different vehicles. I recommend Roy's for all your automotive needs.

This is THE place to go for automotive repair, and the people who work there are very honest. I've had two different cars go through their service, and both cars got wonderful service (my current car still goes there for regular service and repairs). Their honesty is also very important, too, and they don't try to scam like other places. They even helped me buy my current car with their suggestions as mechanics (and I still take this car to Roy's). I will always suggest Roy's to anyone for their amazing service, honesty, and amazing integrity to their customers when it comes to automotive service and repairs.

Took our C7 here based on a friend's recommendation, we have been looking for a trustworthy place to take this car from year to year. Cost was very reasonable, will be back in the future! Ben was very communicative and I appreciated all the phone calls and updates.

Recently we took out C7 Z06 corvette to Roy's. We are always paranoid taking this vehicle anywhere because it is flawless with sub 20k miles on it. That being said, Roy's did an amazing job and gained our trust. For anyone concerned about finding a trustworthy mechanic. Let this review put your mind at ease.

Brought my ford expedition in for a wheel bearing and service light from the parking brake.The mechanics were direct and informative right from the start. They were clear about what was going on and took my concerns seriously. I think prices were very fair and they were fast! Highly recommend Roy’s if you need any auto work done!

Impossible to speak highly enough about Roy’s! Everyone I had contact with was very friendly and knowledgeable about the business. I am rather fussy about my vehicle and they took good care of it and the price was very reasonable. Thank you for taking care of me!

Awesome shop! These guys were very professional and we're able to fit me in on a tightly scheduled Saturday. Very indepth inspection on a used car I ended up buying. Thanks to these guys I made the purchase!

I did a delivery for the company where I work to Roy's Autoworks. The Customer Service representatives that I came into contact with were courteous, & helpful. Although the company I work for deals with RV parts and accessories this company appeared to primarily do automotive repair. It looks as if they do good work, because there were a number of vehicles there.

EXCELLENT service. Daughter’s brakes started grinding. I left a message through their website late on a Friday night and Josh called me first thing Saturday morning and said they had a cancellation and could take a look at the brakes if I could bring it in. We took the car in right away and Josh and his crew were able to diagnose the problem, fix the brakes, and get us back on the road in a few short hours. Everyone we dealt with was understanding, kind, and professional. They were honest in explaining the repairs needed, without trying to up-sale us on unnecessary repairs. Being a first time customer, I was totally impressed. They definitely gained a loyal customer for our car repair needs.

I've been coming to Roy for years for service on my Jeep. It's always been a great experience. The staff are always willing to provide me with as much information as I need and I know I am getting great service and fair price every time. If you live in the area you probably already know this place. Thanks again and see you next time.

I have been bring my truck to Roy's now for a few years and they always take care of me as if I was family. Roy runs amazing shop. I cant say enough positive things about them. They do great work and stand behind thier work. AMAZING. Thank you for everything you have done for me.

My first time getting service from Roy's. My first impression is great. They were fair, quick and thorough including a free safety inspection. I usually try to do most of my own auto repairs, but this one was beyond me. I had to have the Powertrain Control Unit replaced and re-programmed in my Chevy Colorado pickup. The truck would randomly quit and not restart for 10 minutes. Hopefully this fixes the problem. I would come back again when I need service beyond my comfort level.

Roys has been our go-to shop for years now. A car repair place with integrity is so hard to find. They have never taken advantage of my obvious ignorance about my car. They are a top-notch shop that is always a joy to do business with. They even helped advise us on the best choice for our recent used car purchase. The guys there really care and it shows.

I used Roy’s for the first time this week Brad and Ryan quickly fixed my fueling issue and get my truck back within 3 days. I also had them order and install a bed cover which turned out amazing! I will recommend them to everybody and I’ll be back.

We have had my son’s truck there a few times. It’s an older diesel truck. Every time, Roy’s has been great to work with. Communication is excellent! They are always fair on pricing, I never feel like I’m being charged too much. They get the repairs done quickly and everyone is so nice to work with. This is the only place we take the truck to, we even have it towed over an hour to get it there 😊

The shop is clean, professional, and beyond helpful. I went in to get my new wheels and tires mounted and balanced a couple days ago and I am extremely happy with the results, not a scratch on my wheels! I wasted a weeks worth of time trying to find a shop that would do this for me but everyone, besides Roy’s, denied my business due to my tires being slightly too narrow for my wheels but Roy’s did it with no problem for a great price! I will be back for an alignment and for any other work I need done, I won’t go anywhere else and you shouldn’t either!

I knew, taking my vehicle to Roy's, that they were going to produce high quality work. Even so, they far exceeded my expectations. They are professional, timely, caring and kind. They even have a free ride service that drove me all the way back to my home in Lansing when I didn't have a ride back. This place is more than just an engine shop. It is a family business that cares about its customers far beyond what is expected. Much thanks.

Having moved recently to Howell, I wanted an established reputable auto servicing entity available for my two vehicles. That said, this was my first time using Roy’s based on some friends’ recommendations. I was extremely happy with this group. Ryan was very professional & easy to work with as was Josh! I also felt their pricing was very good & they completed the repairs on my car sooner then I expected. I will definitely use Roy’s going forward for all my vehicle servicing needs!

Last week was the first time I needed car service since moving to the area. Roy's came highly recommended by a neighbor and friend that is a longtime community member and customer. Roy's was awesome, they got my car in and fixed, communicated well through the process and had an excellent price. The office was clean and neat and the employees were great on the phone and in person. Roy's has earned a dedicated customer!

After several quotes from a few local shops, it was recommended that I call Roy's. They were very professional but unfortunately had a 10 day wait to perform an a/c compressor install. I didn't want to wait the 10 days so I installed the compressor myself. I did ask if they could evacuate my refrigerant before I performed the job which they were able to do in about a half hour and for a reasonable price. I also had them install a new accumulator/drier and recharge the system when I finished the compressor install. Again, I felt the price was fair and the work was excellent. It was very apparent that they were busy for a good reason. This is the best shop I've been to and will be my new shop going forward. It's difficult to find a good auto mechanic but I think we've found that in Roy's. Thanks for the good work gentleman!

Found this place after reading reviews. Excellent service from front desk to the mechanics who fix the problems. Straight forward and honest, which is rare nowadays. Believing in Customer Service again after my experience here ! Communication was great as well, they call or text with updates regularly. All I can add is that I will recommend Roy’s to anyone who is tired of feeling getting ripped off at the Dealership. Priced good, Service great all around a happy Customer. No wonder they are so busy. Awesome and thank you again, my Truck runs like new again 👍🏻