What clients say about AutoZone Auto Parts in Imlay City (MI)
James helped me so much he is literally the best autozone worker ever. He always helps me out and my friends/family. Anytime people ask me where to go I tell them to go to autozone and ask for James. I trust him so much. Not to mention he was taking care of a cat and an avocado tree in the store. Major Shame they forced him to remove the shop cat that was the highlight of my trips there!
Crystal the sales clerk is amazing kind helpful and very professional I always get the right part I need! I will only go in the store when she's there! Amazing sales associate!!!
Kudos to the staff at Auto Zone who not only let me borrow tools to change my battery, but they also provided cleaning wipes for my hands and offered me a bottle of water when I gave them the old battery.
They sold my little brother a starter for his car, I was trying to get replacement bolts for the starter for him. I took in the old ones to find replacements and the kid says "We don't sell bolts" I told him, "No this is a car part, it even has a part number, it's not just a bolt" and the kid goes "Yeah, we don't sell any bolts like that" then refused to look up part numbers, sizes or possible replacements on the computer when I asked him. He just said "It doesn't work like that" Then he just grabs the bolt and asks his manager "Do we have anything like this?" To which they look, and from more than 10 feet away just says "No we don't have anything like that" without even looking at it, checking thread size, length, literally no help at all. Every time I go in there they're little to no help at all. Save yourself the time and trouble and go somewhere else.
Went in there to see if they had wiper blades in my size, was rung up then proceeded to go ouside and apparently it was the wrong kind for my car. So then when he went to go back in to check it, he realized he didn't have my size.So instead, he told me, I can go up to a more expensive one or just put on one, that's the wrong size. Instead of looking to see if another store might have them.
Called up there to check if I had some parts under warranty, David was extremely helpful and kind. He was also very quick about getting my info and getting me what I needed.
First of all thank you imlay city auto zone! Your staff is always friendly and helpful! Thank you Aiden for changing out our battery today. Your very professional at doing your job well. Thank you to the young man that changed out my key fob battery and the other guy that tested our battery. Sorry I didn't get your names. I appreciate you all!
Stopped at this location on my way home to Illinois when our headlight went out close to dark. The associate left the building and helped me change my headlight. Very helpful and a lifesaver!
The associates at the Imlay City Autozone went above and beyond to help me get what I needed in order to change the brakes on my car. They even helped take the abs part off the caliper and install it on the new one. I am beyond pleased with the service I received and will recommend them to family and friends.
Thank u very much Matthew L. for helping me this morning with installation of my windshield wipers you can walk in that store anytime in any of the workers will do whatever they can do to help you
They have time to play bocce ball in the store but can't update their inventory have been going for over 10 years.completely unacceptable not professional at all.
Felipe is awesome!!!! Changed my battery fast in 8 degree weather!!! He deserves a raise! He is heaven sent and is the man! Recommend this place 10/10!
Very satisfied with the help Crystal gave me on a few issues I was having with my car . It was terrible weather but she still was very polite and time efficient. Time is important to me.
Felipe, great help every time I come in. This man deserves a raise. Never had better customer service at any other business I ever been to. Thank you!!!
The local car wash had just mangled my passenger side mirror on my gorgeous 1995 F-150 Ford truck. The brushes ripped it off and it was hanging by the wires!! Parts Manager Brad and Manager Chrystal were AWESOME to work with at the store. He put a rush order on two new fold away mirrors and she made sure my truck didn’t sustain any more damage by carefully taping my mirror to the side window. Made it the 12 miles home safely and new mirrors should be in tomorrow afternoon 🙌♥️Under the circumstances I was happy to get such amazing and caring service!!!
Felipe is the best. Always finds what I need. Never misses a beat. Honestly the best customer service anyone could ask for. Keep it up Imlay City Autozone!!! You’ve got a great employee!!
Heidi and Krystal at the Imlay City store are the absolute best! they replaced my tail light for me, and it was quite a bit of trouble. It was freezing cold out, and those ladies were troopers! I will come here from now on for all of my auto needs!
Stopped in for some spark plugs and had great service. The young man at the counter was extremely polite and got me checked out fast. I've been coming to AutoZone for over 10 years and this location was clean, well organized, and the staff all seemed rather upbeat.
Had a battery, purchased at AZ, that wasn't performing as it should - Phillipe' changed it out with a new one, and installed my new wiper blade for me also. No "attitude" about it. Thanks so much!
Came in at 6:30 p.m. Tue February13 to buy replacement bulbs for my headlights and turn signal. When i asked if they had anything to help pull the broken bulbs out i was told "nope, you're fingers should work fine". I thought the AutoZone employees were supposed to be helpful.....what happened to that? I hope i don't need to put any names on here for somethingto be done and i hope that i get some kind of response from AutoZone. I am not impressed and will most likely NOT be coming back. On top of that, when i couldn't find my rewards card, i was offered another, but didn't get one.
Good service, almost all of the staff will go out of their way to help you get the right part the 1st time, and if they dont have it most of the time it will be there the next day. Joni, James, Josh and even the drivers will go out of their way to help you.
All in all this is where I go to get my parts, good bunch of people who know what they are talking about when you need the right part.
Just what you would expect from an AutoZone. Friendly and knowledgeable staff who are willing to help.
I like this location. They are usually not that busy and they have adequate staffing levels. The store is clean and well kept. They are well stocked.
I have shopped at this location several times over the past 10 years. They have almost always had the parts I needed.
The sales associate I had was very polite and helpful. He pointed me in the direction of what I needed instead of hover over me in the aisle, which I prefer. Check out was swift and trouble free even though there was a line.
Called my local Auto Zone, after 3-4 rings Brian answered with a warm and bright, "Auto Zone, how can I help you" I explained I'd gotten a Optima batt for daughters car (now in Fla) and could he look up my sale to see if it still has warranty. I end with another question, due to the much longer # of rings I normal wait for at this well run store, I'd asked, "Are you busy this morning?" answer, "It's cold out and we are "slammed" because of that." I offered to call back when they were not as busy. He gave me an unexpected answer of, "Oh no, I'll take care of you now" What customer service from Brian. As a former Service Manager/Director of over 35 years (now retired) that is the employee that "smiles" when he talks on the phone and who ever is in front of him is the most important person in his world this second.
Thanks for great service today, and every time I come in. I hope you are recognized by management and corporate. Your staff will get donuts, next time I come in, because of you. It's the small stuff that makes the difference. Thanks Brian. OH Yea, Brian was spot on with his WX report, it was -2.7f this brisk Imlay City morning. Brrrrrr
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