What clients say about J & J Disposal in Imlay City (MI)
Pick up guys were taking 2 bags out of the dumpster instead of dumping it and charging me full price for weeks. I was also paying 22$ more than the neighbors which was fine because I run a business from home....until he refused to respond on fixing the dumpster lids for over a year that his workers broke off (all 4 at once). Was a really good company that I referred everyone too....Then the last year business has been crap.
First I want to say the ladies that answer the phones are wonderful very polite and nice. But the drivers on the other hand. They don't show up when they are supposed too and when they do show up the next day or even the following week they just throw the cans all over and leave trash all over the ground. They have no respect for others. And they also say my garbage was put out which is a lie cause my trash is put out every Wednesday night which is the night before they come. So they are also liars. The ladies in the office had to call the owners of the company twice cause of this. So yeah 5 Stars for the ladies in the office who answers the phones but 1 start for the drivers.
We have had stuff put out for over 10 years from move outs at our apartment complex and this company was contracted by capac and says they cant take a tiny pile of stuff. Stupid lazy workers
Service has been horrible just yesterday the driver was smoking weed and so was the 2 guys on the back of the truck.Half the time they dont show up to even pick up my garbage. They didn't pick it up twice in oct and they didn't pick it up once so far this we shall see if thos miss me again. Not mention yossing my
This is the third time this company has left my cans directly in the middle of my driveway. Forcing me to pullover on the side of the road to move them before pulling in my driveway. And this morning..I watch the young kids hanging off the back. Run straight out in front of traffic, TWICE, without looking at all. Very unprofessional and definitely looked unsafe
Since it won't let me add a second review I have to edit this one. These guys are downright embarrassing. I watched this morning, and saw them throw, not one not two not three but four paying customers trash cans down their driveway, The same way they throw bags into the back of that truck. Zero remorse for paying customers property. And to top it off. When my wife opened the curtains this morning to see what the noise was. The creepy truck driver stared her down for more than 20 seconds. In what world is an acceptable to stare into another person's house, long enough to make them uncomfortable. Safe to say I'll be out there every Wednesday morning waiting with my phone. Absolutely embarrassing service
Our son forgot to take the trash out the night before. I ran out to take out the trash to late. Was walking back to return my full cans. The guys saw me immediately stopped and turned around to pick up my trash. So thankful for them stopping instead of driving in the opposite direction.
Very unprofessional company. They expect my household of 7 to have the same amount of garbage as my single neighbor does. They pick and choose what they will take and have a different excuse every time as to why they didn't take something.
Need to start having more consideration to people's garbage cans. Especially when people have cameras. The way my can was handled is the reason why lids get broke or wheels Crack! It is standing up so put it back how it was! Simple job. I then watched how they treated all my neighbors cans and exact same just throws them down in the yard. Hardly any wind.
Reasonably priced, dependable & professional, locally-owned service!
They don't leave your containers strewn about or in the road like the 'big-green' corporate guys do!
Neighbor chooses to have his dumpster at the end of his driveway buried between our properties. Super narrow for a trash truck to fit into. Should probably have him move it to his front yard so I do not have to install a bigger rock on that corner. Or train your drivers to take wider turn from residential driveways. Trash truck driver hit boulder on corner of property and dug up dirt/grass. Video attached of it happening.
Very unsatisfied with this company as a homeowner had what I consider to be a very small problem called the company to talk about it the lady that answered the phone was extremely rude acted like I as the customer was the problem told me she'd have the owner call instead we get a text message from him that did not handle the problem at all they are very unprofessional and they seem to think that customer satisfaction means nothing spend the extra $10 every 3 months and go with a different company
Cheapest price. But there service sure reflects it. Office staff are not great. Owner doesn't return calls. Pickup guys have broken several cans and even pulled my wooden bin into road and it got hit by car. Have gotten more picky on what they will take. I've been a customer for years but am now looking to change. After leaving this review at 2 star I've had them for a few more years. Service has improved.
Please read the entire review as I updated the review at the end and lowered their rating.
I am so glad to be with J & J, especially after being with Priority previously. J & J is $40 less than the next best price I could find. (If you qualify ask about a senior discount as well as a discount for paying one year in advance.) Everything has been so easy with them. From calling to get a quote, to starting service, to paying, to the weekly service. Not even one minor glitch. For over 6 months now all I do is make sure my trash is by the road before 7 am, and our trash container and lid are right where they were left before being emptied. In this day and age where nothing seems to go smoothly, J & J is a breath of fresh air!
Dec 2024 update: I still like J & J a lot but a couple things happened that resulted in me lowering their rating to 4 stars. First, they eliminated the one year pre-pay and require us to pay quarterly thus eliminating the prepay discount. Secondly, when gasoline prices skyrocketed J & J added a fuel surcharge. I get this so was OK with it and told them so. Now that fuel prices have fallen considerably I have twice asked them if they intend to eliminate that surcharge. The first time I had no response whatsoever from them. The second time I posed this question someone got back with me and said they would pass my question along to the owner. That was 6 months ago and I have heard nothing. I have recently asked a third time and this time I got a response. I was basically told that they still believe they have the best rates around and they were not going to drop or lower the fuel surcharge and got the feeling that if I didn’t like it, then take my business elsewhere. What is extra frustrating about this with me, is that I have sent so much business their way. I know they don’t know this as they don’t keep track but still. J & J has gone from a company I put on a pedestal to just another business that I do not feel a need to recommend.
Always pleasant to me on the phone.
Once I was late and missed the pickup. The owner himself came out the very next morning and picked up my bag for me!
Very nice company!
LOVE this company for multiple reasons.
1. I was late putting my trash out yesterday and missed the guys, and when I woke up this morning, my trash was gone and my cans were flipped upside down :) THANKYOU GUYS!
2. Last month, I saw the guys looking in my trash can, and watched them lay it down sideways instead of standing it back up. When I went outside to see why, there was a mama mouse and 6 tiny babies nesting at the bottom. They laid it sideways for the mouse to relocate her babies and it really made my heart smile. I’m a huge animal lover and I just love that they did that, when they really didn’t have to. (The mama mouse did, in fact, relocate her babies and now I can throw my trash away without worrying about hurting them. THANKYOU J&J , keep up the good work , you are appreciated!
Office staff extremely rude. Apparently it’s too complicated to pick up garbage when you’ve missed two weeks due to a neck surgery, it confuses them when they have to pick up garbage in a line, one driveway right after the other, when you restart it after recuperating from a neck surgery, Apparently it’s too much for them to handle and they treat you like garbage on the phone in order to get the service started again. I paid the bill for a friend going through this situation. I was assured that garbage service would start immediately that week, but they never picked up. When my friend tried to call and remedy the situation, she was treated just as rudely on the phone, Then threatened to be dropped as a customer because it causes too much problem with their scheduling. I’ve lived in Lapeer most of my life and used Rick Ryan for almost 21+ years in business and residential and never had such a rude treatment and attitude or problems with pick up. Wish Rick Rhein picked up that far out.
Skipped a 3 month period over the holidays due to lack of funds. Called to restart service and due to being billed for the months we did not use. They were understanding and collected for the following 3 months. Picked up the first week of April second week never showed never called. Called and left a voicemail no return cal, called again Was told they returned my call with a voicemail (never received a call of vm) was notified owner no longer wanted to pick up at our residence, with no notice and trash sitting to the road for normal pick up. Poor lack of communication, and management.
I have had J&J for two years now. They are great and extremely responsive.
I put my trash out too late today and the owner came to pick it up after I called.
That is way over and above what I had before!
I did at first write a bad review but as being in the business industry for so long I felt that was wrong of me. I understand the frustration when owning a business and things happen . They can’t make everyone happy they are just trying to make a income like everyone else , but they do have there ups and downs. I can not complain they are the cheapest around the area! Support local small businesses !
We hired them for our weekly trash pick up when we first moved in. We regularly found our cans and lids strewn into the ditch, in the road, down the street and have lost several cans and lids over the past 6 months. At first we thought it might have been due to wind, but after watching several weeks of pickup, we confirmed that this is just the way our cans and lids are tossed about - ready to be ran over in the highway. Switching over to Marcotte.
They’ve been a great company to do business with.
One pickup day, an animal had gotten into a bag of trash and strewn it in the ditch. These guys picked it all up out of the water and mud so I didn’t have to. I will forever be grateful for that.
They have never left a mess or damaged my trash cans and I can rely on the fact that they will arrive the same time every week. Fair, dependable and punctual. What more could you ask for?
So called “owner” needs a class on how to speak to customers ( since we are the ones paying) also an anger management class would not hurt. Never in dealing with public I had to deal with such an idiot. I guess he never heard a saying that customer is always right. Even if they are not, you are still in a customer service field and word to mouth does wonders, in your case...not so much.
We have been customers of J & J for many years & have been very satisfied with their service. Anytime I've had to contact them they have always been helpful & friendly. You can't beat their rates! Keep up the great job you are doing!
I've never had more problems with a garbage pick up in my life. They cant get a bill to me no matter how many times I give them my address, or pick up my trash regularly. They tell me they're going to send someone out, so I leave my cans out, and they sit there until the next pick up day. Their customer service is great, but it has no follow through. I'm switching today. Its not worth the hassle anymore, I'm switching, and I dont care if I pay more at this point.
This company has been great. They took over from our old trash company and we have zero complaints. They're here every week without fail and right at the same time. They're prices and customer service have been top notch.
Just stopped picking up the trash, when I called the first time they said sorry we made a mistake. Second time they said they didn’t receive the payment that should have been forwarded from the take over of our old trash route. So instead of calling mailing a bill or explaining that to me they just stop picking up entirely.
We've had J & J for a couple years now and they've been doing a great job. They are reliable, always come at the same time, and never leave a mess at the end of my driveway. The guys are polite and always cordial and they are competitively priced.
We went with this company because they take our pre-sorted plastics as well, which is supposedly recycled. Thanks J & J for doing a great job!
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