I called on the weekend for a non-emergency during some seriously bad weather and they were super helpful and even recommended a repair shop - who were also awesome. I even had to call back several times to make arrangements from over an hour away and they were so helpful. Really saved a mom from worry.
John was very fast and helpful and so kind! Definitely recommend this company. They really care about people. Jumped my car so i could get my keys out of the ignition and towed it very fast!
My car broke down on the highway, I called Ryan at my FILs recommendation, he had someone sent out quick! Less than an hour and I was home. The driver was a younger guy, super nice and friendly, also told me about an issue with my tires I wasn't aware of! Very much appreciated, and the service was super affordable. Highly recommend!
We were recently driving through Michigan on vacation pulling our 34' travel trailer when we jackknifed and the trailer rolled over onto it side. The officers called Walker City Towing and Ryan and his staff did a phenomenal job getting the trailer up righted and on a flat bed. They took great care to help us save as much of our stuff as possible and went of their way to assist us. I can't thank them enough for all their time and help in getting us back on the road to home.
Very nice folks,,,went beyond my expectations and got my car where it had to go at the time it was expected for service. will definitely use them in the future.
These guys went above and beyond to help me and I'm disabled they are absolutely amazing they will get business from everyone I know !!!! God bless you!
After a long night at the hospital and making sure everyone was okay, not only did they work with me on my availability to collect my things, but they also let me be a blubbering sack of potatoes. They were extremely caring and understanding. I wish I could give them more than 5 stars.
Great service! Fast, friendly, professional and fair pricing. This went so much smoother than I anticipated and had my car brought to the destination in record time! Thank you Walker City towing and Kyle!!!
I was unfortunate to be in a hit and run accident and Bryan from Walker City came out to tow my van and he was very friendly and helpful. He was able to answer all of my questions and he even helped me out by letting me get back into my van after he towed my van back to their yard because I had forgotten to grab somethings out of my van. I would definitely use them again if I needed a tow again.
I call their number and the guy that answers the phone can't hear a thing I'm trying to explain about towing an employee's vehicle. After a third go-round he was finally able to confirm my request over the road noise in the background. That's when he apologized for not being able to hear because he was currently standing on the side of an active freeway, cleaning up after a car crash and could he call me back on five minutes... And big surprise here- I never heard back and didn't really care to.
That interaction only left me with questions about this company I didn't really care to learn more about, like why would anyone answer the phone while standing alongside the highway? And why aren't calls answered by a dispatcher?
Call Merle's or Grand Rapids Towing instead.
Ryan came out and changed my tire. He was friendly, easy to communicate with, and just genuinely a nice guy. He was super quick with my tire change. I will definitely be using this company in the future. Thanks Ryan!
Thank you, Walker City Towing, for providing exceptional service once again! Professional and friendly employees always bring peace of mind, regardless of the hour or location.
Brian is a fantastic tow truck driver. He was able to work with me on getting my car out of a parking garage where he was waiting with the truck. Service was safe, efficient and friendly. They'll get any of my future towing business.
Horrible people. Brother had a motorcycle accident, and the tow yard is 1.8 miles from the accident. We asked them to leave it so we could grab it with our own trailer, they refused then charged us 262$ to take it off their lot.
Bryan pulled me out of a tight spot. Quick, efficient, and went above and beyond at every opportunity, all with one of the most positive attitudes I've encountered anywhere. 10/10, would be towed by Bryan again.
Ryan was excellent to work with. Professional, honest, and friendly. Great communication from start to finish. He gave me advice about my car issues as well before I went to my dealership for repairs. I would absolutely call Walker City Towing again. Thanks Ryan!
They responded quickly and towed my car off the freeway. Brian was very personable and professional. Their rig was new and clean. After being left on the freeway by AAA for 2 hours, Brian was there in 15 minutes after my call. Very thankful.
After I was involved in a car accident, my car was towed to Walker City Towing until my insurance company could come evaluate the damage. I thought I had retrieved everything necessary the following day, but at 8pm on Friday evening I realized that all of the hats needed for my son's team for a State final competition the next morning were in the back seat. I was in a panic, and we called Walker City towing and spoke to the driver on call that night. He was so friendly and drove over at 8:30 on a Friday night so I could get the team hats from my car. This was our first experience with this company, and I would highly recommend them. Anyone that we spoke to while my car was there, was beyond friendly. Thank you so much!
Called on a Monday to set up a tow to take my car into the shop by Thursday. The man on the phone said "No appointments!"
A bit taken aback, I asked if I should just call back on the day I needed the tow?
The man sniped at me to call early because they might get busy with police calls!
The man made me feel unwelcome to use this business and I was quite taken aback by his unfriendly and unprofessional behavior.
I called Marz towing instead and they set me up with a pickup for the next day.
Anyone in customer service knows that word of mouth is your best advertisement.
Thank you Marz Towing!
What an awesome place! My tire fell off in the middle of the street on my way to work and I had my car on the hitch within 3 minutes of calling for a tow! I had the car back to my house within 10 minutes and still made it to work on time! The driver (I feel bad but do not remember his name) was AWESOME and gave me a killer deal! I couldn’t recommend Walker City Towing more! They turned a bad situation into a great experience. 5 stars for sure!
Professional, reliable, same-day service at a great price! I don't seem to have very good luck with cars, unfortunately, but it's good to know that Walker City Towing is just a phone call away. Depending on my situation, they always come prepared with the right type of truck to best transport my car...I don't know what they are called, but the last 2 times they used a regular-type tow truck and the 2 times before that they had to use a flatbed-type tow truck. They are always professional, courteous, and quick. I highly recommend this company to others! Thank you!! :-)
Very kind owner. The young man Brenden, tow driver, was extremely helpful and is very much a gentleman. They both made a difficult situation, bearable. Thank you for caring about others. In your line of work you may not get the gratitude you deserve. I hope the New Year brings you health and happiness.
Driver was quick to scene. My daughters car was on ground literally as front ball joint broke instead of quickly winching car up driver took extra time and extra care as to not further Damage the car. Thank you walker city towing if I need a tow I will call you guys again in future. Please thank the driver who helped me and my daughter Saturday morning. Sicerely Michael Henry.
So amazing! Kind, honest and quick! My driver was so awesome and very honest and kind. Made me feel comfortable and like I wasn’t an inconvenience! If you want awesome, quick, reliable and kind service USE THEM!
Customer service was awesome, the owner waited after close for me and saw I was 20 bucks short on my impound. The negative is that whoever towed my truck, destroyed the brake lines and threw off my alignment badly. Probably due to pulling my truck onto the bed by the drive wheels. Either way, it happens, but customer service was a win.
This morning, the brakes on my SUV went out. I called Walker City Towing and they were out within 15 minutes. The employee (Steve) was extremely helpful and friendly. I would recommend them highly. Thank you for your hard work today!
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