Sean and Matt are true professionals. Scheduling was easy, my repairs were completed when promised and came in at their estimated cost.
Places like this are very hard to come by and their communication is straight forward.
If you like to text back and forth all day and get upsold on things your car doesn’t really need, feel free to go to a dealership;)
Trustworthy, timely, skilled, and affordable—what more do we need in a full-service mechanic and towing service? The waiting room is nice, but I’ll be back because I can trust them.
This place is AWESOME. The staff was friendly and knowledgeable, and the prices were more than reasonable! They were able to squeeze me in same day for a break line repair, and they were fast and efficient. I HIGHLY recommend this place!
By far the best auto repair place I've ever worked with. They have been upfront and honest with me every time I've taken my vehicle there. Never once have I felt like I was being over charged or asked to have unnecessary work done. I wish more business were run like Cascade Hills Auto & Towing.
My vehicle made a loud and deep noise when accelerating. They did a free checking for me; They found the air filter that I installed was wrong, which led to the noise problem.
Cascade Hills Auto & Towing fixed the filter problem for me. Everything was free. They are honest and nice!
I have used their service many times in the past. They are the place that I can always trust.
He is very knowledgeable and willing to explain the issues I was having with my vehicle! Asked to have Service done as soon as possible after experiencing battery problems! My truck was finished and ready to go within 24 hours after drop off! Would recommend this place to anyone with vehicle maintenance or repair needs!
Hi -- not just auto repair but CAR CARE. Sean and his mechanics did a great job on our Buick Enclave. Communication regarding "when, why and how" was very, very good. They are a smaller shop so repairs may take an extra day - maybe. Worth the wait. Make an appt. to avoid delays. We are very satisfied. Great job.
Above and Beyond... I accidently towed my car to the wrong shop. They politely called me and asked about my car. I realized I had it towed to the wrong place. I went to retrieve my car and they helped me so I didn't have to get my car towed their. They helped pop my clutch in the pouring rain so I could be on my way.
Prices are excellent and service is even better. I've recommended this place to several friends who also use it. Great to work with! I will be bringing my car here as long as I am in Grand Rapids.
I had forgotten about Cascade Hills Auto & Towing being just around the corner. Had a noise issue to be diagnosed and they found it right away. Sean is very personable and I felt comfortable giving CHAT my business. Fair pricing, good recommendations and communication.
I knew it was time for rear brakes on our 2012 Volvo and the grinding sound confirmed it. Our Volvo dealer coulld get us in four weeks out. I called Cascade Auto and they said bring it in around 1pm the same day. Two hours later I was driving home. Amazing service. Thank you Cascade Auto & Towing.
Locked my keys in my car and gave them a call as they were the closest place that popped up in my maps when I searched for someone. They came out within 10 minutes and got my car unlocked within 30 seconds. Guy was super nice and helpful. Got me out of a bind quick. Excellent service.
Mark took great care of my vehicle after I became injured and couldn't complete the repair on my own. He also identified a brake issue and suspension issue that Fox Ford missed the last time I had it in. I'd definitely recommend and will be sticking with Cascade Hills for all my future repairs.
I had a great experience when I brought in my car. They were able to get it fixed and let me know there is another issue but did not press me to fix it, in fact unlike a lot of places, they let me know it could wait since I could not afford to fix it as well. They were also able to get my car done sooner than I was originally told.
Honest work. I had to get my car towed here because my regular mechanic was too far to be covered by my insurance. I’m glad this is where I was told to go. They took care of my vehicle within 48 hours, they were price fair and did quality work. I would recommend if you’re in the area.
Best auto shop I've ever gone to. They got me in promptly, fixed my car right away, for a price that was actually reasonable, and let me know of one other repair that should be done soon (which they also quoted a very reasonable price for), and didn't try to push unnecessary repairs on me. They were honest, efficient, and my car is now running like it did when I first bought it.
I have been taking my cars there for 6 years now. Always reasonable, never a surprise, and are honest about what COULD be done vs what NEEDS to be done. They are great! I wish they took Amex so I could get my miles! If they did I would give them six stars! ;-)
Cascade Hills Auto & Towing in East Grand Rapids offers the following services: Auto repair shop. You can check with them or contact us—we also offer free vehicle towing, instant quotes, and expert advice on finding the correct parts so you can save money and get exactly what you need with minimal effort.
Cascade Hills Auto & Towing are located in East Grand Rapids — the full address is shown above. If business hours are not listed for this location, please call us or use the online quote form on our website to confirm availability and schedule a convenient time; we’ll respond promptly.
Yes, Cascade Hills Auto & Towing in East Grand Rapids buys vehicles in any condition — from fully functional to damaged or non-running. You can contact them by phone or us via the online form on our website, specifying the make, model, and year of manufacture of your vehicle. We’ll make you an offer, schedule a pickup, and in most cases, our tow truck can arrive the same day with cash or instant payment.
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