What clients say about Spartan Emergency Roadside Assistance in Mason (MI)
1:30ish on I 495 South, car with Spartan emergency roadside assistance obstructing traffic in the left lane. Six cars backed up. Unable to go because because this ignorant driver is hogging the passing Lane at 60 mph and when I pass them on the right, he flipped me off, you should know better than to drive like an idiot in a branded car. If these guys don't know how to drive and are causing havoc on the highway, I certainly wouldn't trust them with my vehicle. They're better services in Lansing. I would avoid and well moving forward. Learn the rules of the road before you head out
Prompt service. Extremely friendly staff. Great pricing! Was quick and easy!! I had my vehicle with a flat tire and dead battery out of the lot in 15 minutes. Very satisfied.
This is the second time I’ve had to call for a tow in one month! I was lucky enough to have the same driver Steven. It’s obviously upsetting having things like this happen. He has a very friendly and calming personality and I was happy to see him again despite the situation. Thank you!
My car overheated on the side of the road on an already bad day. I was not in the greatest of moods at the time. They showed up exceptionally quickly and did a fantastic job. But not only did he do a fantastic quick job but his positive attitude helped lighten the mood and made my day immeasurably better. I can't thank him enough. One of the best service experiences I have ever had going far above and beyond. Thank You
Great service! The guy that picked up our car was super friendly! He was caring and kind! I was stranded and it was a scary situation with my daughter! Highly recommend!
I had a friend pulling my trailer up north and a tire blew on the trailer and Spartans owner himself went out at an late hour to remove the tire and wheel and got my friend on his way. He showed up quickly and was pleasant and was very reasonable on his rates. I wish I could give 6 stars. Thank You from me to You Spartan.
Brad Lance was super courteous and gave great communication when my vehicle broke down more than 55 miles from our service center over the holiday weekend.
I’ve had more than a few tows in my lifetime and this company was by far the best. Highly recommend. Thanks again, Brad!
Stranded on a holiday weekend on the side of the road… these guys came to the rescue with quick and professional service. Thank you for saving our vacation!
Steven was great, he arrived quickly to tow my vehicle. He even accommodated dog.
Overall it was a great experience and I would recommend SPARTAN EMERGENCY ROADSIDE SERVICE to anyone needing roadside service!
Woke up in the other night, came less than 15 minutes, although said it would be 40, went through a whole ordeal having to wait for us to get into a hotel, in the freezing cold, with my kids, carried layer boxes around for me, and we're went above and beyond at 2:00 in the morning, having just woke up. They were amazing
My husband blew a tire on his way home at 9:30 am. Called the insurance for roadside assistance. They originally called M21 towing in Corona and they gave him an estimated time o arrival of 12:55. By 1:30 they still weren't there so my husband called and was told that they weren't coming. No excuse other than that they weren't in the area. Or insurance called Spartan and we got a text from them that they would be there in 20 minutes! Wonderful response time, polite and helpful. Thank you so much for making this day a little better!
Very professional, respectful and friendly. Thank you for being so kind and on time. You are great! I would definitely recommend you guys to family and friends.
I am sorry YOU failed to find me as a customer today. After reading the rest of reviews, I do not want any contact with you or your company ever again. I see how you treat your clients by telling them to remove a review or have legal action. (Please remove this review to avoid legal action.) I have never dealt with such unprofessionalism . Your company failed today and it looks as though it has failed several times before me. Tell your drivers to stop asking for tips, tips are earned not asked for.
Most amazing service I’ve ever used, they got me right on my way and cheaper than anyone who I’ve ever had to do service on my vehicles, top notch work guys thank you so much!!! Five stars from me ?
Damaged my car, acknowledged and approved claim, refused to pay to cover damages. Will not recommend, there are many other HONEST services out there rather then use this place
Called them up, was told I'd have a person out to my location in a half an hour, I waited for 45 minutes before trying to call again, and then they started sending me to voicemail. I dont know how most tow companies prioritize their customer service, but I do know that Spartan screwed me over big time last night. I called another company, PJ's towing, who were quick and professional and got the job done. I only waited for 20 minutes for a company based out of Lansing, while I waited almost a full hour for spartan roadside assistance, who is based out of mason. I would not recommend Spartan emergency roadside assistance.
They are horrible I would not recommend them to anyone for anything they have rude dispatchers one name Bob in particular and they don’t show up so if you want curtesy and reliable service don’t call Spartan roadside!!!
Exceptional service and outstanding people! My wife locked her keys in the car today and spartan roadside saved the day! My hat is off to you sir, thank you!
Gave me under 30 minute ETA. Waited for 40 minutes to try and contacted dispatch who told me they would call me back with drivers ETA. I never got a call back and I waited for 1 hour and 10 minutes and still hadn’t heard from anyone. Called and cancelled the service and the dispatch was not apologetic nor concerned.
What a God send! I ran out of gas driving home from a long work day and not 5 mins later he was behind me and asked if I needed help! He went and got gas for me while I called roadside assistance and I was back on the road in no time! He didnt act like a person looking for money, he acted like a friend helping out his friends. 100% call those place!
Thank you steve!
So impressed with this service! I locked my keys in my car and called a towing company prior to Spartan who made it sound like a huge ordeal, that would likely result in damage to my car. I called my insurance company, and Spartan was their preferred provider. They arrived within the 30 minute window they set. Once there, it took all of 2 minutes to retrieve my keys, and he did it painlessly and damage free. After a long and stressful night, I only wished I had called sooner.
This is the best road side assistance when you don't got any. This is my second time using them and they're quick and amazing. Steve is the man you want to talk to. He's very helpful. First time, I had a flat and I had special nugs. But Steve got it done with no damages. And got the spare on. Now I ran outta gas and he hooked me up. Appreciate it!
Steven at Spartan Roadside Emergency went above and beyond. Not only did he try to fix the flat tire, he removed the flat tire, took it off the rim, mounted the spare tire on the rim and then put the spare tire on my vehicle. He was efficient and courteous. I would highly recommend Steven and Spartan Roadside Emergency.
l would give them a 10 star rating if that was possible! After waiting over 2 hours in below 30 degree temperatures for another company who was dispatched by my insurance company to come to unlock my doors (and never showed), Spartan Emergency Roadside Assistance was to me and had me into my car in 15 minutes! Friendly and timely - would highly recommend for anyone needing help in the Lansing area.
Steve was aWesome. He cane and helped me when I ran out of gas He was curtious, polite and moved quick. He was here in a fraction of the estimated time which I am very grateful for. I will definitely call them again if needed....
Answered right away and came sooner than 30 minutes. Great help and assistance! Really nice, Steve was great and very helpful. I highly Reccommend this for the greater Lansing area
Steven was only working for me for three months he never paid for gas ever and was provided with a company credit card to purchase gas with
He was lying to me and customers creating service problems to only go and start his Own Road Service and Bad mouth mine
I Been doing Road Service and Towing in Lansing Michigan Sonce 1999 and he stole my Jumper cables and my lockout Tools thus the reason when I let him go he didn't get his last check cause he was lying about cash calls canceling and he was pocketing the funds
Steven called Ingram county sheriff on me about his pay which I didn't really even owe him cause he would come up missing for weekends at a time to try to cause me to have service problems so then he could put his lil spartan cape on and try to save the Day
But HaHAHAH THATS NOT GOING TO HAPPEN
Thank you so much for the wonderful service. You fixed my car so I could drive it to get the part. You even told me what to get and how to fix it. I will definitely be keeping your number in case I need it again.
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