Al Serra Used Vehicle Center in
Grand Blanc (MI)

We have bought two cars from Tony Naylor and we have had an amazing experience both times!! He knows what he is doing and he doesn’t try to scam or say anything other than the truth. Buying cars-especially pre-owned-is a crazy experience and having someone that is trustworthy, hardworking, and is a genuinely good person is something we won’t take for granted! Can’t recommend Al Serra and Tony enough (and we do to anyone we talk to-even had our parents buying a car from them!)!!

Chris Bauer 10/10 I appreciate the time he took with me, and my vehicle. Treated me with kindness and respect. Chris made the process very easy. Thank You.

Beware of these guys. Not ethical at all. Looked at a car at 9:30am. Received revised trade-in offer at 12:30pm. Accepted offer immediately after that 12:32pm and asked to get the paperwork started. Was told someone else was looking at the car. They test drove the car at 2:30pm. Was told that car was sold at 2:45 pm. My salesman's name was Lance. No phone calls, just a text that it was sold "Sorry". A terrible experience and way worse than other used car dealers. I was an hour drive away and started back to the dealer that afternoon before receiving the news that it was sold. Absolutely do no use this dealer if you are buying remotely; what a waste of time! They will sell cars out from under you after you agree on terms. That is not right.

JJ Chatmon gave me the best experience I’ve EVER had buying a car. I will recommend every single person I know and will always come back. Thank you soo much for being kind , Thorough and professional. I will be a customer for life

My son recently bought a 2018 Jeep Grand Cherokee from Al Serra in April. Within a week he started having engine trouble. Luckily he bought the extra warranty because both camshafts had to be replaced among other things. He brought it in for service and after “fixing” it, he picked the vehicle up and didn’t get 4 miles down the road before the engine light came on and he had to bring the vehicle back. They had to replace the oil control valve, cam phaser, and intake actuators. Then the tech had the nerve to tell my son he would “pay” his second deductible for the vehicle being fixed the second time lol. What a joke. My family has purchased many vehicles from Al Serra. Never again……..Buyer beware. ***Update*** Taking car back again today due to engine knocking (sounds like a lawnmower), losing quarts of oil (no leaks on ground) losing antifreeze (no leaks on ground) running hot, surging, etc. Engine is definitely going out. Bought the extended warranty. Hopefully Al Serra will handle this correctly and replace this engine as it is under warranty. Another inconvenience as he cannot get a rental that is included under his warranty until his car is properly diagnosed which can take 24-48 hours. I bet they charge the deductible once again even though this should’ve been handled correctly the first time.

My boyfriend and I came in just looking to test drive and see what we liked and ended up getting an amazing deal on a car we didn’t ever think we could get! We worked with Paul Simpson and he was great, very professional and fun to talk to while waiting for paperwork. I would definitely recommend this dealership :)

Karley Bouchard's service was amazing, got me in and out quickly like requested, while at the same time, keeping great service and class. The complete transparency and straight foreword nature she provided made the service worthwhile. Great place of business, picked up a 2018 Subaru Forester that came with a new set of floor mats and a fresh detail; Although the exterior detail was a little rushed leaving streaks over the windows and paint.

Scott Good was extremely helpful. It was my first time buying a vehicle and he was very patient and understanding. He was knowledgeable about the vehicles and very easy to talk to you. He made my buying experience very easy. Would highly recommend him to help you find your next vehicle. Overall had a very good experience with Al Serra pre-owned vehicles.

Update on my review; Had another amazing experience with Al Serra. Had an issue with the car I purchased recently within purchase date, not a major issue, one tire wasn’t reading and alignment seemed slightly off. spoke with Josh and explained what was going on and I simply requested a courtesy reading/diagnostic on my car and told them I understood I bought the car as is. He saw me immediately, determined 2 tire sensors and an alignment was needed. They were able to take care of everything same day and told me they’d take care of me. Before purchasing this car, I dealt with $8k worth of repairs over last summer on my last car and felt a bit defeated. Josh made sure everything was taken care of as courtesy. From both experiences, I’ll be using their service center from now on for vehicle repairs and you bet my next car purchase will be from here again!! Original review; Had such a great experience with Adam Harvey! Got me through the process quickly. He responded through texts throughout the day while I was at work which made communication a lot easier! Was definitely helpful and extremely honest about the vehicles I was looking at. Rolled in a few last minute deals which I really appreciated, they were decisions I changed and he easily ran with it. It was the end of the work day Saturday and I didn’t have anyone to drive me to the dealership to pick my new car up. Adam drove to my house after paperwork and picked me up so I could enjoy the full experience of driving my new car off the lot. I’m a good 15 minutes from the dealership and you have to drive through the entire downtown area. He’s so nice and friendly. I love my new car, runs and drives great and it was well within my budget. Exceptional service. Didn’t feel pressured. The car was beautifully detailed, came with a full tank of gas, nice tires, just immaculate. Thank you for such an awesome experience Adam!!

I diligently looked for a reliable, comfortable, and good looking vehicle for weeks. In my search I couldn’t find all 3. The vehicles I searched for in Flint, Durand, Waterford and etc had hidden issues when I took to get it inspected. I spoke with Randy Collick from Al Serra and the rest was history. I found a reliable vehicle with the right price. He’s very skilled in creating win/win situations. If you have a concern, his response isn’t no, his response is “Let me see what we can do” which I love. Keep doing what you’re doing sir. Because of you, Al Serra will be my first choice for looking at vehicles.

We have purchased two vehicles here with sales advisor Anthony Naylor and had a very good experience. We have recommended him to family and he helped them find great vehicles, too. We trust what he tells us, he listens to what we want, and helps us find a good vehicle. Highly recommend him!

I would like to start this review off by saying Jeff Sabor was AMAZING to work with. He really listened to us in regards to what we were looking for, what our budget was, and overall seemed very invested in trying to help us. This review is in no way reflective of him and the service he provided as that was definitely beyond 5-Star. This review is specifically in regards to the "bumper to bumper" extended warranty we were offered, and that we purchase. I just want to provide a buyer beware to this when it is offered, because it seems it is not "bumper to bumper" as advertised. We have had the car about a month (2021 Kia Sportage for reference) and noticed what looked like a few hairline cracks that formed in the windshield out of nowhere. No stone chips or previous damage at all, they just showed up out of nowhere. I reached out to Jeff to see if I could bring it up to use the extended "bumper to bumper" warranty to get it replaced, and was told the windshield isn't covered under that "bumper to bumper" warranty. I don't know about anyone else's car, but, most of them that I see, the windshield is located between the two bumpers 🤷. I could see if I was in an accident or something, butt these literally showed up out of nowhere. So, I hope this review helps provide future customers some info to consider when offered the extended warranty, and maybe saves some of them a little money in the end.

My husband and I purchased a 2017 Ford Taurus,in feb.2024. We did not notice the bald tires on the rear until we took it home. I have hydro planed once already. When you buy a vehicle,it's with the plan of no maintainance for at least a year. I had to replace the surpintine belt. And the air conditioning quit working. And the constant low tire pressure alert is on in that car. I would not go there again!!!

I bought a 2017 GMC Sierra 1500 with 90,000 miles on March 30. Drove great the first week I owned it. Then the rear end shimmy started up, had it in for service and they cannot find a problem. Now my engine light comes on, runs rough and continues to shimmy. Possibly the transmission? Can honestly say this is the worst truck I've ever owned.. think I'll be going back to Ford Super Duty. Very disappointed to say the least.

Overall decent experience once things were moving. I gave the dealership a 24hr notice I was coming in to see a specific vehicle (2021 Cadillac CT4 V). Even called a hour ahead to let them know I was on my way. When we arrived from our 2.5hr trip we found out a salesman had the vehicle at home as his “demo”. Our salesman Tony was nice and accommodating as best he could. The vehicle arrived about 20 min later and we took it for a ride. Initial test drive was fine. We found a small issue with the bumper and it did not have a second key. The dealership did us right and took care of those items. We live in Ohio so financing and completing the deal took a few extra days but that was ok since they were gonna fix the items we wanted. The dealership then drove the vehicle to my house and we were super happy. So the only thing that is bothering me is that l didn’t do my due diligence is on the test drive and check out every system on the vehicle. After a few days of learning the vehicle I found out the adaptive cruise and lane keep assist system do not work. Plus the vehicle needs an alignment. I took the vehicle to my local dealer and found out the vehicle was involved in an accident that was not listed on the carfax. Not necessarily the dealers fault but I can’t rule them out from not 100% knowing. The vehicle was sold as “certified” which means those systems were checked during their inspection. Plus it outlines “steering wheel center” which it was not hence the alignment. So all in all I had a decent experience with them. Maybe a little shame on them, shame on me.

Buyer Beware! I was helping a young autistic adult buy their first car. I thought I could trust Al Serra based on their reputation. The young adult could only afford a car around $5000. She chose one that was a bit more expensive, but the sales associate assured us that the Al Serra mechanics had done $1,200 in repairs and additionally had not flagged anything else as needing attention. I still had the buyer take it to an independent mechanic for inspection. Well, an additional $3000+ in repairs were needed! When I brought this to the sales persons attention I was quickly turned over to a manger. The manager basically told me that Al Serra wouldn’t budge on price or fix it at their expense; they’ll just sell it to someone else. Of course, I’m paraphrasing and he spoke very politely and professionally, but that is exactly what he was saying. So basically, they have zero integrity. My suggestion is to get an independent mechanic to look at anything you may buy, or better yet, buy elsewhere.

Very nice family owned company. Salesman Gavin was straight forward and was great to deal with. Manager Mike was a very nice person. They worked hard to make us happy and we love our Subaru. Will buy again from this dealership.

Thank you Chris Salter on helping us purchase our second vehicle. He always works hard to get us the best vehicle. Would recommend anyone going to Al Serra to ask for Chris. Outstanding!

I completed a review a couple months ago and gave 4 out of 5 because the car I purchased was never detailed or cleaned very well before I took it home. Shortly after my review, the used car manager called me and said he would make sure to make it right. He was very good to me and got my car detailed inside and out at my convenience. I was also given a loaner so I could get what I needed done. Very pleased with the outcome!

Best experience I’ve ever had car shopping thanks to Adam Sharp! 10/10 would recommend working with him to find the car you need!

Very, very disappointing experience. We had a great guy we worked with, Pete. He did really try to do his best with what he could, I was trading in my great car that was always maintained at the dealership when needed with no issues. Due to family expansions and larger vehicle was needed and I feel as though we got ripped off completely. They wouldn’t negotiate with the trade in or purchase price. When I talked to the manager he blatantly said if you find a better price somewhere else just go there. They threw in add ons to try to just make us happy, within one week of having the new vehicle we had issues that they “fixed” and is just how that model vehicle is. The manager was very rude to my spouse and father and pretty much had an attitude that he had the best product for the price and you don’t like it then leave. I’m very disappointed I ended up purchasing here, the car I purchased I feel a lot was not mentioned or addressed and after finding it out the value definitely was not there. I’m disappointed in my value for my trade in, I took pride in my car and how well maintained I kept it, overall terrible experience I would not recommend this location to anyone.

I drove 1000 miles into the frozen hinterlands of Michigan because the deal was that good. After meeting with Kevin Yzquierdo in person and his used car sales manager , I would do it again. I have bought dozens of cars all over the US, and this group is #1 in my book. Kevin went above and beyond to fix even minor things and have the papers ready when we arrived. 5 stars! And I never rate that high.

I just want to say how impressed I am with our experience. Went in looking for a car for my 18 yr daughter. Our sales rep was Bryan Vandemark , he was beyond helpful! He took the time to ensure my daughter understood everything about the purchasing process. And also made sure that before she left with her new vehicle, he explained the the ins and outs of the vehicle. Definitely will work with him again!!!

After shopping around for days and seeing nothing but dirty, and broken cars it was great to drive something clean and in great mechanical condition. Without a doubt this was the best dealership experience we have ever had and I can't recommend Al Serra enough! Our last used car purchase from Shea was just awful. What a difference this experience was! Brent Cleary was fantastic, and patient with us. He made sure we were completely satisfied and had everything we needed before we left with our vehicle. Thank you!

2nd truck I've bought here, I will be back. Jim Dallas did a great job making sure everything was perfect. I never fealt pressured and the entire process was very simple.

Have to say I was surprised by how good this dealership operates. Great customer service and sales reps are very friendly, honest and know what they are talking about. The deal went smooth and quickly. Great vehicle, as described, best deal I have seen so far, based on market value and I have left with all questions answered and peace of mind. I highly recommend this dealer. Drove 4 hours for this vehicle and my expectations where met and I left a happy customer.

Ron Allen had us in and out with a vehicle in an hour. Very professional experience and great service. No hesitation to replace a dead car battery. He was far better to deal with and more capable than salespeople I've worked with at 'luxury car dealerships'. This will be our first stop when we need another used vehicle! Could not be happier with the vehicle that we bought and the price that we bought it at. The used vehicle center is **AS-IS**, just like almost every other used car lot - Al Serra does not hide this fact and it's prominently displayed everywhere and explained to you multiple times. It is probably the most honest and straightforward used car dealership I've ever visited. The amount of reviews on here complaining about vehicle issues after purchase is crazy! Almost every vehicle on the lot is likely to have some issues, they don't do any refurbishment/maintenance or detailed inspection from what I saw. This is how they offer such low prices; these are the same types of vehicles as you'd buy at a dealer auto auction. The big difference here is that you can actually drive them before buying. This all worked to our advantage, since our vehicle had many minor issues that I could easily fix and as such it was priced well below book value and probably scared off most customers. No one wants to buy a minivan with a broken sliding door, but it's a $42 part and an hour of time to fix it. With any used car, if you can't inspect it yourself and have trepidation, have a professional do it.