What clients say about US 23 Auto Care, Inc. in Grand Blanc (MI)
I had an extremely unprofessional experience with this tow company through AAA.
When the driver arrived, he immediately gave me attitude for “not answering my phone,” despite the fact that I had no missed calls. He was already on the phone when he pulled up and was rude right from the start.
After checking my credentials, he told me I had to help push my vehicle out of the parking space. I hired a tow service specifically so I wouldn’t have to do physical labor myself. I suggested using the winch on his truck, which he ignored. He briefly confirmed the vehicle couldn’t go in reverse, put it in neutral, and then expected me to do nearly all the pushing while he barely assisted.
Once the car was loaded, I gave him the drop-off address. He complained that it was a “big parking lot” and said he didn’t know where to drop it. I suggested he follow me so it would be easier. He walked away without confirming anything and then sped off.
When I arrived at the destination, my vehicle was nowhere to be found. I spent over an hour searching for it, repeatedly calling AAA because my vehicle was essentially missing. When I called the tow company directly, the representative excused the driver’s behavior by saying he had been working all day and hadn’t had lunch. When I said I might need to call the police because my vehicle was missing, the representative said, “Yeah, I’m not dealing with this,” and hung up.
AAA also refused to give me the driver’s name and put me on hold for over 40 minutes while they tried to locate my vehicle.
This experience was stressful, unsafe, and completely unprofessional. I would not recommend this company.
Stopped here while driving through the area and noticing my sister’s tires were losing air. The man working, who I presume is the shop owner, quickly helped us check the tires and refilled them for us for free. Very friendly and fair with us. Thank you!
Donald Fee and Co have been my mechanics for going on 20 years as of 2026. They have always provided fair pricing, excellent service and fast turnaround time for all repairs. Would highly recommend this business to anyone looking for a reliable, trustworthy mechanic with good pricing
I needed new tires and found that the price at US 23 Auto Care was much lower than the big box stores. They were very professional and willing to work around my schedule. When my daughter’s car broke down, they towed it the same day from across the state and gave it a thorough inspection. It’s an older car and I wanted to make sure it would be safe for my daughter to continue driving. The owner, Donald, took his time to explain the issues with me and offered multiple repair options to help me prioritize the repairs within my budget. I’m so happy to have found a trustworthy and competent repair shop!
Thank you Donald. Great service. I had the front outer tie rods replaced, a wheel alignment and changed the transmission and rear differential fluids. Donald offered to change the brake rotors and not charge me for labor because he noticed a little vibration when braking.
I've known Donald for a long time and hes always taken care of my vehicles. He'll take care of yours. He's 100% a stand up guy and is always fair. Highly recommend
We have used this locally owned company for many years and have been very happy with their services. Recently they even helped me get my truck back home due to family illness. I highly recommend this great company for service and towing.
My boyfriend is a loyal customer and swears by this shop, so when my Flex needed work, I didn’t think twice on where to bring it! They have been amazing making sure my car keeps me moving! I had to leave it for some all day work in August and was walking back and forth and on my walk back over to get it, Guy saw me and gave me a lift! I didn’t mind getting my steps in for the day but I sure was grateful for the ride! 2 new tires today and I’ll be back soon to keep working on my small list of needed car repairs/maintenance. If I were you, I wouldn’t waste my time going anywhere else! Thanks, Don & Guy…you’re the best!
Thank you thank you!!! Pulling a very big horse trailer and got a flat. Babied it off of 23 and pulled into this repair shop. Didn't even fit in his lot. At first he didnt seem interested in helping me but once he knew I had animals on there he was fantastic. Put my spare on for me and was so nice and only charged me $20. I didnt have a bunch of cash on me or I would have given him more just for dropping everything. Thank you so much. Good to know there are still good people out there willing to help. You have our 5 star vote!!!!
took my car in and had it fixed and ready to go the same day. Donald even called the next day to make sure it sounded okay on my way to work. Thank you for taking care of my Nissan and for not ripping me off because I’m a woman 😌
This is the only shop I'll be taking my vehicles to, now and in the future! I originally took my Grand Prix to Grand Pointe Automotive and they tried to charge me an arm and a leg for parts I didn't even need! These guys fixed my car for a much lower price which was grratly appreciated! They are very honest and do quality work! They gained a loyal customer!
I was hit on the passenger side by someone in a parking lot. No visible damage but it shifted something inside that looked like my alignment. When I went to Belle they referred me to another place who then referred me to US 23. I showed up and someone came right up to the front and gave instructions. Every time I called they answered or called me back. They ordered the part and called me when it arrived to bring up my truck. They had it done for hundreds of dollars less than the original quote. They definately knew what they were doing per the other 2 stores and my own observations. These guys are the best and confident in their work. I will use them (hopefully not have too) again and again. Noone was rude or sarcastic according to some of the reviews I read on here, on the contrary, they called after I picked it up just to check if I was satisfied. Any bad review is probably situational because these guys are the real deal. A man of few words but answered all 50 questions I had with a friendly and patient tone :) Thank you US 23 Auto Care, your voicemail said you are fair and honest and I can attest that is true!
I had an amazing experience with the owner when I needed help with my tire! In addition to his kind and professional nature, he walked me through the process of what he was completing while checking my tire. I strongly recommend US 23 Autocare if you’re in the area!
I recently had a great experience with US-23 Auto Care. I had some safety concerns about my daughter’s car. Donald was able to quickly diagnose and resolve the issue at a VERY REASONABLE price.
I stopped into the shop in desperation for air in my tire which was 3/4 flat. The guy at the desk was not friendly whatsoever and upon asking him if he could assist me with getting air in my tire I was told that there was an air machine across the street at speedway. If that wasn't bad enough after I told the gentleman that I didn't have a dollar to my name to pay for the air machine he rudely turned his back to me and walked away. If this is a family business I'd hate to see a non family business. I was shocked to say the least.
Low Energy Repair Shop.
Could not find the AC leak because they didn’t check behind the canister cover. They filled the coolant up because it was low, changed us and arm and a leg, and then it all leaked out again. The dealer found the problem. Lazy and took our money.
The man there a little rough around the edges with his communication but he's doing all the car shit all by himself! Give him a break! He gave me a fair price after I was kind of an asshole at first which is NOT common. Does good work for you if you just be patient and work with em.
US 23 Auto did a great job on repairing an older pick up that I didn't want to spend a lot to fix. Their prices which included towing it in were very reasonable and the repairs were done well.
Thanks US 23 Auto!
Car overheated near here, an hour away from home. Got me in, got me fixed up within 24 hours. Great work, very fair price. Even called me up a couple days after I picked my car up just to see if there were any concerns or issues. NEVER had a shop do a follow-up call, that was a very pleasant surprise. This would be my go to shop if I were, geographically, a little closer. I highly recommend getting your repairs done here! 🖖
Honest and very trustworthy! Strongly recommend - I had two of my vehicles in for repairs. The first was for an oil leak in the intake manifold and the second was for rear brake work and transmission service - all was performed exactly as expected and with reasonable cost. Donald Fee explains the service required and follows up with a phone call a few weeks later.
I’m not sure what the expectation was when one opens and/or works for a towing service, but the staff seemed nothing short of annoyed that they were called out to tow my car. I don’t know, maybe they were having a bad day - maybe they too got a blown tire on the way to pick up their children from daycare, and then found out at that moment that the car didn’t have a spare tire. Maybe they just don’t like towing.
If it wasn’t for my roadside assistance I would have canceled the tow and called someone else. The operator on the phone complained about the size of the parking lot my car needed to be towed from, never introduced himself and nice he did get there, and was just generally in a bad mood. But my man, didn’t you know this was a possibility when you began your career as a tow truck driver?
I was very please with the service and quality work on my car. Having an older car it’s hard to find trustworthy people to service it. They did an awesome job and prices were reasonable. Kept me at estimated price. Even though more parts and labor were needed. Highly recommend.
We were having problems with the accelerator on our church van. They figured out it was the fuel pump and replaced it. the van is working great. They have done work on the van before, and done a great job. Thanks for getting us back on the road!
Donald and the team at 23 Auto have always been honest and taken care of me.
I believe in supporting local small businesses and for the past 15+ years they have remained fair and upfront with me and cared well for my vehicles.
Donald has gone out of his way several times for me , and my family and for that I will always be grateful
I had to make an emergency stop as I was heading to pick up my children from their grandparents home. I stopped at Speedway to check my car and by the time I started it back up, it sounded serious. US 23 Auto Care was across the street and open. Donald so graciously took my car and to troubleshoot! It ended up being ice from where I lost power and had been snowed in for 3 days. The Lord works in mysterious ways and Donald was a true blessing. I would recommend his business. Honest, hard working, and kind hearted. Thank you again, Donald.
I was recommended this place off of Facebook I didn't know where to go and was expecting to pay hundreds of dollars for whatever was wrong with my car. The owner let us know that he's running the shop by himself because it's hard to find good workers right now. I was able to pick up my car the very next day and was very happy with the work that was done it was very affordable too. I would go here again!
I'm forced to use their towing service through AAA, I hate it, they are afraid to drive their truck down my driveway, they say it's too narrow. My garage came down that driveway fully assembled and it 48' x24'. So after waiting for hours for them they refuse to do their job and leave and I have to call AAA back say I told you so, and they then send I tow with the same size truck and these guys are great and so helpful. AAA please dump 23 towing it's making me want to find a different road side assistance company and I've been with you for 43 years. Do not recommend, 0 stars.
I was poorly prepared, didn't have what I needed to replace my flat. I called, he was there in under 5 minutes, opened his toolbox and knocked the job out quick. He wouldn't accept a dime, or even my cold pizza! I've added him to my phone book.
2338 Edward St, Grand Blanc, MICar repair and maintenance service
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