Countryside Towing and Recovery in
Charlotte (MI)

The driver (Kelly) arrived quickly and was courteous and friendly. Since i was not in a hurry and it had rained heavenly he suggested waiting until the ground was not so soft so the truck would not ruin my yard. I appreciate his concern for my yard.

Jacob was fantastic and fast response vary considering of the situation at hand you need anything towed call and ask for him

I want to say that this company is beyond amazing I had the most amazing experience this gentleman named Kelly is the most kindness he's thoughtful and he never left me alone an stranded he kept looking for me even though my insurance gave him the wrong directions he kept looking he went way out of his way until he found me he kept apologizing to me for something he didn't need to he did the greatest job finding me he showed up after dark to make sure I wasn't left on the roadwhen it seemed hopeless but this gentleman he a Angel he made sure he never stop searching even though he could of just gave up it was late he made me feel so important and safe cuz I was on a the road my car was basically on the middle of the road where myself and my service dog was in danger he called me so he could get the right directions from after talking to me on the phone he came to save me in a matter of minutes the insurance company sent him like way out of the way not even close but Kelly found me an within minutes he had my car hook up an we were headed back to my home don't call anyone else Kelly the most amazing gentleman an so very caring his generous personality was unbelievable he was a Godsend hes one everyone should call he makes you feel like makes you feel like everything is gonna be just greatthe most amazing person I've ever met don't call the rest of towing companies call the best an ask for Kelly hes the greatest he makes you feel like everything is gonna be alright he knows how scary it can be for a women stranded out on some road with nothing around you an no one there I just want to say thank you Kelly for being a perfect gentleman an helping me out of a difficult situation thank you thank you please don't call anyone else please call Kelly you will be happy you did hes a Angel thank you ?

Blake came to tow my vehicle 10 minutes after my call. He was professional and friendly! I caught a flat tire on I-69 Northbound. I appreciate him for taking care of the towing so promptly.

Got a flat tire at 4 am didn’t have the lock lug nut socket so called for a tow. A very respectful and kind team From the dispatcher Alisha making sure I was safe and got me a truck quickly. To the Driver Blake came quick as he safely could. The tow truck was so clean you could eat off the floor. I will always recommend Countryside towing to anyone in their area

I just received outstanding service from both the dispatcher, and driver Jacob from Countryside. The driver arrived promptly, assessed the situation in a professional manner, and delivered my vehicle and myself home in a timely manner. Being stranded alone with night approaching had me worried but how confident Jacob was in securing my vehicle and handling the large flat bed truck put my worries to rest. I am on crutches and the driver Jacob made sure I was able to get safely in and out of the tow truck. I appreciated his patience and kindness as he did his job and made sure I was OK. Never worry call Countryside. God bless America and all truck drivers!

I called them when my car went out on the free way on 69 they were there less than 5 mins! I would recommend them to anyone!

Jacob was awesome went above and beyond with the care and help for my vehicle he swore me a lot and help me under how and what to do for myself … he’s a great dude and has a lot of knowledge

Jacob was the driver. .! he was thorough.. He looked everything over and loaded my car quick and got me home safely he knows his job and very is very professional Thanks Jacob for your service… Bill Toner..

Jacob Steidle was absolutely wonderful. He was very professional and thorough with my van. We were towed to the auto shop and he had the nicest, cleanest interior I have ever experienced!

Jacob did a great job getting my truck unstuck from my yard.

Loved working with them. Jacob Steidle came out and was a huge help. Even offered some advice as to the status of my truck. Jacob was quick, efficient, and just a nice dude. Would recommend requesting him when you use countryside towing.

Jacob was fast, courteous, super nice and didn’t make me feel like a bad driver for not knowing directions lol. Cool, calm and collective !

My daughter was in a minor accident on the interstate today, and the lady who answered the phone and the tow truck driver were so kind and caring. I'm 200 miles away from her, so the fact that they stepped up to help her out really means a lot to me. Thank you from the bottom of my heart

Stuck on a dirt road with no lights or emergency flashers. This driver showed up in a few quick minutes. Super kind & helpful. I get it's their job, but this one went above to help me out. Thanks again.

Honestly, this was a five star review the day I got into my accident because the driver of the tow truck made everything easier and better. What makes my review a 2 star is the treatment we received from the Charlotte office after the accident. We made a mistake and did not get our license plate off our car when we got our personal items out of the interior. We called the very same day to ask for the plate to taken off and placed in the office for us to pick up. The Battle Creek office told us that they would have someone do so. Except, they don’t staff the Charlotte office. So it never got done. In the following week, when we would call to pick up the plate, we were told the following, either (1) no one was at the Charlotte lot and no one would be able to help us that day (even when we called a half hour ahead as we were told to by the company), or (2) that the office closed early by multiple hours and no one would be able to help us. Each time we asked for the plate to be taken off, and each time we were told it would be. When we were finally able to get someone in the office at the same time we were able to get there, we were told our car was gone and the license plate with it. No one had actually taken off the license plate. Then, the towing company office worker told me the insurance took the wrong car and they don’t have any office policies in place to make sure the correct car is picked up by the correct insurance. Then they told me it was my fault because my car sat there too long. Then we were hung up on multiple times by the company trying to get the information for the third party company that did take my car. I do hope the company changes their ways. If you are going to use this company, beg the driver to take your car to any other lot than the Charlotte one.

Hit a deer the other night and my insurance got ahold of Countryside. Blake showed up very quickly and was super helpful during a really stressful time. He helped me get all of my things out of the damaged vehicle. I am grateful for Blake and his excellent service! Highly recommend!

The year was 2014... I am a disabled veteran who served in the army from 07-11. One deployment to Iraq 08-09. I was staying with my parents going through a divorce and got my shitty car towed for driving on a suspended. Upon getting out of jail I asked, begged, pleaded with countryside to just retrieve my army dress uniform and medals from the trunk of that car in there lockup... They told me I had to pay 700 dollars to retrieve the car (which i did not have)... I offered to sign the title of the car over to them just to get my hard earned medals at least and they still said no... i asked if they could retrieve my medals before they scrapped or sold the vehicle and also got a hard NO.... i have struggled for years losing 4 years of my life to a greedy tow lot... I hope this finds someone who can get justice for my years of service spit on by these people! Shame on countryside towing!!!!!

Dakota came out to help at 1:00 am with an amazing attitude and a smile. He was extremely friendly and fast at getting my flat tire switched out. He called ahead of time to give a ton ETA and was there exactly when he said he would be. I would absolutely recommend this company to anyone who needs fast friendly service.

Camero did an awesome job of making sure my truck got home. He was very helpful and friendly and very much appreciated!! Thank you Cameron and towing company I would definitely recommend this towing service to family and friends.

I had my motorcycle picked up from the side of a busy highway. The gentlemen that tended to my bike took great care of it. They were very respectful, and knowledgeable about what they were doing. It also had started to rain during the time they were picking up the bike from the side of the highway. Their service, and communication with me during the transport was impeccable and I am very happy that they were the company that worked with my insurance provider to assist me in my time of need. I would highly recommend this company for your towing and roadside needs if you’re in Eaton county or nearby. It’s folks like that that really make life a little less stressful in a time of need. Thank you so much for your help, and stay safe!( for all the crew) ‘79kz750

Blake came within 25 mins was very honest polite kind and very knowledgeable. He changed my tire which is a very dangerous line of work these days. People do not respect these workers , he was cautious with equipment not to damage anything. I would definitely use this company again. Thank you Blake. ??

Lady on the phone was very kind, they came quickly. Guy who came to help was standoffish, didn’t say a word to me before working on my vehicle and then taking pictures when it was done. He just showed up, did his job and left. Would’ve appreciated a little small talk or customer service on his end.

My original experience was not very desirable. After the person in charge saw my review she reached out to me to apologize. I greatly appreciate that she took the time to do that. Only people who truly care about their business and reputation take the time to correct the issues. I can tell that she honestly cared. Thank you for that!

After my Wife had run over a huge piece of steel that was in the middle of the lane on I-69 and it ripped a big hole in the oil pan and we waited 3 hours after Triple A dropped the ball on us. Fortunately, a construction worker stopped by to check on her and told us that Country Side Towing was just a mile down the road. I called and spoke with Candy who was quick to dispatch one of their drivers. I believe his name was Jon. Very professional with an awesome looking truck, got her loaded up and back to the Dealership in Battle Creek before they closed. Pricing was extremely fair also. Top notch service !! Highly recommended. Triple A final called back at 10:00 P.M. to see if she still needed a tow. Thank You Country Side for taking care of us.

Easy to deal with and did a good job getting my daughter's vehicle out of the ditch and to their yard after an accident.

We will be using country side in the future.. Our insurance company dispatched them out to us last night as our truck stalled along I69. They got there with in the hour to loaded us up and got us home. The driver was just awesome and so friendly to a us. I wish i would have gotten his name. But he picked us up around 6:30pm Last night. He is a keeper as an employee. It rare to fine someone that courteous. Great job Country side!