What clients say about Old 27 Trading Company in DeWitt (MI)
I chose not to do business here after seeing some big red flags upon beginning to work toward a purchase. Tone and demeanor from the manager was a big concern in only one short conversation. Stating a repair on the vehicle of interest would be completed, dropping the price to the exact reasonable offer they refused from me and then weeks later saying they will not do the minor repair any longer (having not completed it in that time after saying they were) showed me a huge lack of communication and customer orientation. I hope it's a learning experience on how to communicate and navigate customer experience. That's what builds a lifelong, sustainable business.
The experience of looking for a truck and handling title and paperwork transfer was very easy through this campany and the salesman cam. I would recommend anybody looking for a reliable truck to shop with cam at either of there locations
Absolutely amazing experience! They went above and beyond to ensure that I was taken care of and back on the road. I highly recommend Old 27 to anyone who is looking for a car and/or an RV.
Drove 4.5 hours with a check in hand, the dealership told us to come out and look at the truck as they were holding it for us. We get there and he tells us it was sold in an online auction two days ago. Wasted 9 hours of driving… beyond shitty
Joby was very personable, and easy to work with! He was very helpful in the car buying process, and was very straightforward and honest about what he was selling. Highly recommend!
Great experience working with Jake and the dealership team! They kept me informed during the entire process, and I left the experience with a great used vehicle to start many adventures with. Thank you!
Purchased a 2010 Ford Taurus SEL 11/13 or 11/14, 2 days into owning the vehicle I realized a leak. It was antifreeze, took it to a mechanic to confirm the suspicion that it was leaking from the water pump. Upon further examination it was realized that stop leak was added to prevent it from leaking, the vehicles engine could have been ruined on the hour drive home. It is my belief this business was aware of this issue considering a oil change was recently preformed and the massive amount of antifreeze leaking from the pump. This was a prolonged issue, hidden by this dealership trying to make a sale. Not much of a honest business if you ask me.
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