AutoZone Auto Parts in
Albion (MI)

Friendly staff and even saved me money by bundling what I needed to get a better deal.

Richard provided honest, courteous, and professional customer service while he helped me locate a specialized type of oil for my vehicle. He also helped me find two other items I needed for my vehicle. I greatly appreciate his assistance.

Very helpful staff and answered all questions, especially Mr. Thomas.

Customer service was fantastic. I was in and out before I knew it.

CT Always has a smile and helpful heart ready for anyone who walks through the door.

Very good customer service. Price is a little high on some items but on most items of your car needs are priced just right. The website has much to be desired as it doesn't represent what is actually in the store. I ordered an item on line that had it showed up on the website I would have bought it at the store.

Veterans get a 10 % discount and they usually have the parts needed in stock and if they don't next day shipping is available.

Worker was talking to a group of friends when I walked in, he asked me what I needed and seemed very inconvenience that I was there. He was trying to look up my part from over near where his friends were, and then he said " that better not be the part I just sold her" to my husband when he returned it due to it being for the wrong side of the vehicle. He made me feel like I wasn't welcome in the store so we didn't buy the correct part from him.

Excellent service despite there being a problem AutoZone could not remedy! Customer service - amazing!!!

After receiving the wrong oil filter from O'Reilly in Albion and losing my 2.5 qt of oil all over the ground then having the guy there try to sell me another non fitting oil filter. Zach the manager at Albion Auto Zone blessed me beyond belief and took care of me when he did not have to. I am beyond grateful for the AMAZING customer service I received from there. He picked up the slack from another store when he didn't have to. He took the time to find the correct oil filter and did not try to push the wrong one on me. Thank you so much and you are truly appreciated.

Zach H, Gary H, and I believe C.T are truly the stars of this store! I didn't have a check engine light but my Chevy was overheating. They spent about 30 minutes checking anything that could cause the issue. They came to the conclusion that it could be a stuck thermostat, I bought one went to my son's house, put it on and issue fixed! Love coming to AutoZone in Albion!

EXTREMELY KNOWLEDGEABLE VERY FRIENDLY!!!! Driving through on vacation had trouble with car and they recommend where to get help. very kind and caring people and my family is on the road and not stuck!!!! Thank you sooo much highly appreciate your help!!! Merry Christmas

The employees at this establishment went above and beyond for my service. I needed my rear-view mirror re-installed as it had randomly fallen off, and they not only helped me to find the necessary kit for installation, but also installed it for me. As a college student away from home, I was worried about installing it alone. They were all ready to jump in and help in a quick and efficient manner. Thank you Albion AutoZone!

We stopped in with a battery issue. Chris quickly stepped up and helped check and charge the battery. He was happy to install the new battery for us. He was so kind, knowledgeable, and helpful. He was able to get us back on the road quickly! He helped ease us during a tough situation, as we were traveling from out of state! Thanks Chris!

Got stuck on the offramp on 94 with a bad alternator and a dead battery. Rashod pulled my car into the parking lot and stayed 20 minutes after the store closed changing out my alternator. Saved me a few hundred bucks, a few hours of waiting, and a lot of stress. Great guys, really willing to help, and didn’t break the bank doing it.

Good store. Clean for a auto store. Good people and they will go above and beyond to help you find the parts you need on many small task they will even help such as battery changes or other smal task. They do testing also and can order parts even if it's not in there Normal inventory. Great place.

Hello Everyone! I normally don’t do this and really anyone that knows me would tell you. I would say they get paid to make me happy even when I’m wrong. I visited my local auto zone in Charlotte MI. Stop there because it was in our way to work and it was convenient. I had a battery issue and had a lifetime warranty on it through them. Bottom line they told me the battery was good and just needed to be put on a charger and they would do that and it would take about a hour. No sooner then got home they was calling me and saying my battery ready and I can pick it up. I thought to myself it take me 20 minutes to drive home. I figured it had only been 30 minutes since I left the store and I thought to myself did they do anything with it at all? I pick up the battery came home and put it in the truck and guess what? Battery is dead, I put it on my charger overnight and guess what? Battery was dead and like I said early no hope for it to live again. Enough with Charlotte Auto Zone and there lack of caring for the customer and taking my warranty issue. I decided to go to Albion like I normally do and would. To my surprise I took the battery in and told the Store Manager Diz what was going on and what I’ve done with the battery. Also told him about taking it to Charlotte Auto Zone. He check the battery and like I tried to tell Charlotte Auto Zone there dead cells and it no good. Diz exchange my battery with the lifetime warranty on it and like always didn’t try to tell me something I wanted to hear and send me and the battery on my way. Diz is a people person and is alway focus on fixing the issue at hand. Very respectful and never once made me feel like I was trying to get one over on them. I will always continue to bye my auto parts through his store and anyone of his employees that works for him. Continue the good work Diz and your employees will continue to follow your example of what it takes to work with and treat a customer right. Thank You and have a Blessed Day.

I went in to get my check engine light checked by on of the employees he went back in to read the codes and returned to my vehicle with the manager Dez who then looked over my car and told me what the issue was and gave me more than a fair price on the fuel pump that I needed for my car. It was a very pleasant experience and he went above and beyond to look out for me it is greatly appreciated Thank you !!!

So today is Saturday January 28th 8:49 at night I just got done spending $1,000 on a expecting to get home safely when the individual that sold me the truck told me everything was perfectly fine with the truck and you can drive it home well let's just say it was not I had no brakes about a half an hour down the road it's my fault for not test driving the truck before purchasing it onelife long lesson that I have underneath my I will not do that mistake again needless to say you gentlemen at this one specific AutoZone at night was such a great help unfortunately I was not able to drive my truck home but I will be returning to say hi to those two fellows my truck is currently parked underneath their security cameras these two gentlemen insured me that nothing was going to happen to my truck and if it did they would inform me right away I just want to say if you were in the neighborhood and you are near this AutoZone stop in if you need any parts for help with anything they were such a great help with trying to help me fix my brake line... Karma will catch up to those who do bad things to others please learn off of my experience there's no need for me to hold a grudge I will chew this one up to the game it's just money apparently he needed the money more than I did and I'm even considering on forgiving the individual

We had engine problem on new year's eve. They helped us in all possible way as we had to cross border same day. 100% recommended. And CLAIR was awesome car expert. Thank you for the help.

We went in to get inner tie rods and the guy behind the counter tried to lie to my brother and tell him he could only sell tie rods with a rack and pinion then proceeded to argue with my brother when he told him that was a lie. The guy behind the counter said that you couldn't buy them separately bc if you changed the tie rods you had to change the rack too. Don't go here especially if you don't know about vehicle's they try to scam you into buying things you don't need.

Looking for CV axle seal and the system pulled the wrong part. The counter red shirt and TWO grey shirts were unable to find the correct part. Spent 15 minutes for three employees who basically did not want to be helpful to stand around scratching their rear ends. Tried O'Reillys across the street. They were able to find it via a part number search but out of stock. Sales rep kindly called AZ (where I was at originally) to ask them to look it up by part number. SHE REFUSED!!!!!!!!!!!! She kept repeating that the part number in the 'magic system' was wrong. No matter what the O'Reillys guy said, she refused to look up the item by part number he was giving her. I had to drive to Marshall to get the correct item there. At any other auto parts chain, she would be fired. I expect she will be a Regional Manager in 6 months because that is AZ's standard operating practice - promote the most worthless, which she is.

Terrible experience. Avoid this store at all costs especially if your a female, not only did they wait on every male customer in the store before me, even though they came in after me. They couldn’t help me put a brake light in my car or tell me how to do it, said they didn’t know how, told me to go to a dealership. I went across the street to o Riley’s they were able to help me and were super nice in doing so.

I'll give you an example of a recent issue I had with Autozone and you can make up your own mind about this company. Last weekend I heard the brakes on my Jeep lightly grinding so I stopped at the Jackson store to get a full set since it was time to change them all and start fresh. The rear set went without a hitch but the front was a different story. Normally I double check the parts myself to be sure I get the proper parts this time I didn't and after tearing down the front I saw that the salesperson had given me the wrong rotors. So I called the Albion store and asked if the parts delivery person could bring me the right parts and exchange them but company policy states that service is only available for commercial vendors. At this point I'm stuck wrong parts, vehicle up on jack stands and no way to get to the store to fix the problem ! The manager came through like a champ and said he would get the proper parts and bring them himself, asked me my address and had them to me in half an hour. This is what I consider superior customer support and service, I did offer to pay him a delivery fee and he refused. I thanked him and am grateful to him for his sense of honestly and kindness in helping me out of a really bad situation. In conclusion I do recommend Autozone for parts but you absolutely must follow behind them and make sure you get the proper parts. And if you want to deal with a manager that actually cares about his customers go to the Albion store I highly recommend them

I had a question they were quickly able to tell me what I needed and how much I will go again.

Have had the same problem for about 2 years now. 90% of the time we come for a part we recieve the wrong part and have to come back to the store hopefully just once to get the right one but sometimes 2 more times because we are still given the wrong one. Not only does this cost us alot of time to drive back and forth but also alot of money. When our vehicle is down we have to try to find rides back to get these right parts and sometimes they might not have it. Thankfully there is another auto parts store that comes to our rescue most of the time when we are in this situation. We have also had a problem in the past with warranty. We still do alot of business with AutoZone but have had better days. But on a positive note most of the employees are very friendly.

Two staff came out to check out my check engine light in well below zero cold around noon on Jan 1. They went above and beyond to help me fix the problem - great service, thanks!