What clients say about Millbury Auto Service Inc. in Millbury Township (MA)
The most important trait for a mechanic, willing to tell you what you need, what you don't need, and what you might need in the future, with complete honesty. This is that mechanic.
Called in as soon as they opened to repair a flat tire, and within four hours my car was ready for pick up the same day! Not to mention, at an amazing price. So grateful for their kindness and their ease to work with!
Excellent service, honest assessments, & fair pricing. What you see is what you get at Millbury Auto and what you get is salt of the earth people who take their job seriously and are good at it. Carlo and team have taken care of my wife and I’s vehicles for years from basic maintenance issues such as oil changes and tire rotations to more complex issues they have always delivered and left me feeling like family. Cannot recommend them enough. The best mechanic in central Mass, & I’d argue- all of Mass.
A locally owned and operated shop in the heart of Millbury you can trust. Half the price for an oil change than the local dealer & they were able to sneak me in for the service on the same day!
Let me share this with you- I called these guys in extreme desperation. I own and run a dryer vent cleaning business out of Worcester, MA. I run it remotely from out of state. My technician calls me and tells me the van won't start. I am 2.5 hours away and really don't know what to do. I called these guys and apparently got the owner. He went and picked up the van, which is a high roof, 170" wheelbase van...in other words, its huge. He brought it back to his shop, figured out what was wrong with. He contacted the manufacturer for the replacement part only to find out they were only in stock Germany (Mercedes Benz). He didn't give up. He then proceeded to repair the part itself by cleaning up corrosion and reassembling the wiring. THEN when it was done, HE EVEN DROPPED THE VAN BACK OFF FOR ME! And all at a reasonable price. I was desperate and instead of taking advantage of that, he went out of his way to help me. I am a huge fan and won't look anywhere else for auto repair.
Best auto mechanic! Carlo and Julie are super friendly, the service is superb and prices are excellent. You will not find a better company to help with your auto needs.
Millbury Auto is hands down just amazing. Both Carlo and Julie are beyond helpful and friendly even when they are super busy. I stopped by to see if Carlo could repair a bit of damage to the rear wheel area of my car. He took care of it right on the spot. On a previous occasion, he was able to repair multiple issues with my son's car. They are true professionals, helpful, and reasonable! Can't recommend them high enough!! Millbury is lucky to have them!
Hands down one of the nicest mechanics/owners I have ever met. I’ve gone a few times and each time their team went out of their way to help me out. I think he’s the owner but today one of the guys plugged my tire in the pouring rain!! All of that with a smile. He was thorough too and kept checking his work. You can tell he takes pride in doing things with excellence and cares for his customers. I highly recommend.
Millbury Auto is great! Fair and transparent pricing, no gouging, and more than once they've taken the time to explain things wrong with my car that I didn't understand. My husband and I are both trying to squeeze more time out of our aging vehicles and Millbury Auto has been nothing but excellent for both preventative maintenance and big repairs!
This review is of the customer service only. A few days ago I was driving on the highway when a rock column fell off a truck and hit the front end of my truck. It blew up my tire and ended up doing quite a bit of engine damage (I didn’t know how much at the time). It was a bad day and being stranded for quite some time. I made a lot of phone calls that day but the best one was to this business.
My truck needed to be towed and this was the highest rated place near me. I called and the nice woman on the other end listened to my story. Her first reaction: asking me if I was ok! Nobody had asked me that (minus my wife). The woman was sweet and they had no problem with me getting my truck towed there. Further interactions were professional and respectful. In the end our insurance company towed the truck to another place on their list of accepted places. However, if I was allowed to I would have been completely been happy for this business to work on my truck.
Truck ended up being a total loss btw in case you wanted an ending to the story.
I was well attended to by Julie, very friendly, polite, I'm Brazilian and speak Portuguese and yet she helped me with everything. I recommend this experience to everyone.
Excellent Service! My family brings car to get service here always great.. we had a time sensitive issue with a car needing to be towed ASAP. We called and they didn't hesitate to help. Lady who responded very polite and quick to communicate with tow driver to get us response on tow.. they got to us quickly within a reasonable time I'd say about 30 mins or so. Owner came directly and hooked up car within literally 2 mins without any issues.. He drove vehicle safely to destination. Curtious and all was smooth. I highly recommend
Incredibly grateful for Carlo and everybody at Millbury Auto! Today was third time I’ve had to bring my car in and the for the 3rd time they exceeded all my expectations. Carlo is always honest and upfront about what needs to be repaired and extremely fair with pricing. My starter died this morning, I had my car towed there this afternoon & had no expectations for it to be finished today but Carlo worked until past 7pm, I was able to pick my car up this evening and now I won’t have to miss another day of work tomorrow! I will refer them to everybody I know, there is no better feeling then having a trustworthy mechanic you can rely on. Thank you again Millbury Auto!
Want to thank the owner's of Millbury Auto. My wife and I , are from NY. Coming back from Cape Cod, our truck broke down at rest area on I 90. Went to two dealerships who wouldn't even look at truck. Our tow guy Jacob, contacted Millbury service, and the owners said bring it in and we'll look at it. I explained what the problem we were having. We had the truck dropped off and they had a new ignition switch and 45 minutes later we were back on the road. Thanks so much for your professional manner and kindness.
Professional! Reliable! Honest! Amazing! My 2008 jeep is my baby and they are amazing and never ever lie about what’s wrong to make more!!! Last place lies about front end especially knowing I had it fixed literally just before bringing it to them for sticker and they gave me red R saying front end unsafe. Went to Millbury and he looked to see what place was saying and he said there is nothing… I got a sticker!! FYI center of UPTON garage lies. So, I decided this is the place for me and my family going forward for vehicle work. Today I dropped jeep off for wiper motor and oil change. Excellent work, wipers work! No nasty loud noises!! And to top it all off financially excellent!!!! Staff are so so nice!! Women behind desk is so appreciative to customers and has such a positive attitude and smile! Thank you
Called in a day or 2 before needing service and i was told by the delightful lady handlingbthe call that they could definately squeeze me in the following day. I had an idea of whatbot would cost in my head and when they called me to verify what needed to be done their estimate was on the lower end of what i was expecting to pay. The work was done on time and i have zero complaints. How often do you see an auto repair shop with a 4.9 star rating.
Excellent service. Literally everything you want in a mechanic: an honest assessment, very fair prices, and speedy competent work. What more can you ask for? Highly recommended, very helpful folks.
This was my first time here, my cars brakes gave out right in the area. I normally get service In Worcester as that is where I live. Carlo was great to work with, he explained everything to me. I knew my car was in good hands. I would certainly consider coming back here for services. Thank you again!
I love Carlo! He is the best mechanic I've had the pleasure of doing business with. He is precise and fair in his work. He doesn't try to convince me to do more work than I need but always informs me of what exactly I need and what can wait. Such a wonderful person.
Great service, friendly staff and very honest and fair! I have been coming here for years and I can count on Carlo and the team to fix/service our 3 cars!
I’ve come here a few times and they’re great, very nice people and great costumer service, Carlos the best mechanic around here, never had an issue and they are always looking for ways to help, I’m very satisfied with their services.
Millbury Auto service is a top-notch repair shop and I would recommend them to anybody straightforward honest and reasonable pricing. Thank you Millbury Auto
Quick, efficient, proffesional,. Would 100% recommend to anyone who needs auto repaired at a reasonable rate. Carlo is a great mechanic with many years experience ! Thank You !
Carlo, was very fast and did excellent quality work at a very reasonable price / I will make him my new mechanic and recommend him highly to everyone I can--- Brian from Millbury
I highly recommend Millbury Auto Service - Carlo is very professional and my car has never run better! He solved the mystery of the check engine light that no one has been able to fully resolve and found a recall for it. I'll definitely be back.
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