Riverside Auto Recycling JunkYard in Gardner (MA)

Completely unreliable! Had an appointment for a vehicle pick up on Wednesday and confirmed that morning. I was told the pick up would be in late afternoon. I never received a phone call and no one ever showed up. I called again the following morning was told they would be picking the vehicle up later that day. Again, no one showed up and I never received a call. I finally ended up going to another company who is very prompt and paid me more for my car. I found Riverside completely unreliable and they lacked an acceptable form of customer service. When you call them to ask a question they give you the impression you’re inconveniencing them. Every response they provide is late afternoon, which I found to mean when they leave for the day.

I picked up a part for my toyota, got a friend to put it in and come to find out it was the wrong part. They gave me a part for a Taurus instead of toyota. So they cost me $300 at the shop, 2 weeks of work because they gave me the wrong part. I did get a refund for the part and they were polite about it. But no apology for giving me the wrong make of car part! Not happy at all!

Didn't have my vehicle but they were very nice and easy to talk to. They don't have many junked vehicles but other than that the customer service was great. I will come back if I need to look for something again.

They were alright, but made me wait more then half an hour after the scheduled pick up time without a call. I had to call them to find out what was going on. My suggestion is to not plan to do anything on the day they are scheduled to come pick up a car.

Front person was kind. It was only place where I could scavenge for parts at the yard. No luck finding the part though. Good freedom exploring. Thanks you.

Awesome place! Nice Customer service

Small salvage yard. Hit or miss depending if they have the vehicle. Nice people. Fair prices. Close to home.

Always assisted me when I need something for my vehicles! Thank-you

Other than a new auto part for my vehicles this is my go to place.

One of the best junk yard in Massachusetts

Great yard and great people always willing to help

Friendly and fast service

Excelente Precios

Son personas muy atentas