Recently brought my car in for new tires. They booked me in around my work schedule and gave fast reliable service at a fair price. The mechanic that worked on my car also noticed a separate issue that I had not mentioned and took the time to locate and fix it! I could not be happier with their service and I plan to bring my car back for all my future needs!!
In and out on an inspection, i asked a few questions about my car and they went the extra mile to check it for me. Had them check a couple self repairs i made to ensure they looked ok. Great team down there, i will be using them for regular maintenance now.
As someone who has always stressed about cars stuff, I can always count on White valley motors to help me out stress free. They always get my car in quick and do great honest work. I've been using them for a couple years since I moved to Barre and will keep coming back.
Would never use as a mechanic, owner was incredibly rude during an emergency because they were supposed to be closing in 20 minutes. Mind you after swapping my tire to a donut, it was still before the time technically they were going to close. I get it, it's stressful at times towards the end of the day, but common courtesy and politeness when someone is literally on your doorstep begging because they don't want to wait in the cold for aaa to come goes a long way. I had no issue paying for it to be swapped to a donut, but did not appreciate the rudeness as I was being polite and kind. The other men working there were fine and helpful, I'm sure they do great work, but that's unacceptable to treat people like that.
Great staff offers transparent and fast service! They will keep you informed of your options throughout the process and they just do really excellent work! Shout-out to Jay for figuring out a cheap temporary solution on the fly for my low-hanging damaged front bumper
Always a great experience. Dave and his team provide an excellent service and they do their best to explain the limitations and options available. Great work and very reasonable pricing.
There is nothing worse than trying to figure out what you car needs done and what it "should" cost. Luckily I do not have to worry about those things at White Valley. Great staff led by Dave. Been going to him for 15 years without a single complaint.
They should really have someone else answer phones and not someone rude that hates his job. I'm sure the job they do is good, but I will not be returning simply because the customer service is so bad. If you don't mind bad customer service then they are fine I guess
What I like best is that David gives you your options, and he stands behind his teams’s work. I have a warning light right now, which he explained fully, reassured me that I was safe driving, and we made a plan to address in the future. I trust this business, the mechanics, and their work.
I called White Valley with a potential safety issue for my 2018 GMC Sierra.
Dave and his team were flexible allowing me to drop off the truck right away for them to diagnose and repair and they were able to honor my extended warranty on the truck.
The communication was fantastic keeping me updated and customer service was top notch.
I also had an oil change and tire rotation. One of the techs noticed that there was an issue with my air filter housing and corrected it without charge going above and beyond.
The waiting area is comfortable, I really enjoyed reading some of the classic car articles and ads on display.
Overall a excellent service, cost, customer service and I will be using White Valley for my auto needs going forward and encourage others to give them a try.
Great place. Made an appointment, Dropped car off and received a call shortly after saying it was all set. Went through the whole car and made sure it was safe. Thanks so much!!!
Three times Dave told me essentially “I Don’t have time for you and I can’t recommend anyone in the area.” They must do stellar work when they actually have time to service your car. Maybe he just doesn’t care for my personality? WOW.
….Old man Spagg (of Spagg’s on Rt. 9 )Yes, people I know knew him. And many other influential central mass business owners as well…-As I was saying: Mr. Spagg got snubbed at a Cadillac dealership once because he was wearing his overalls and country hat. The salesman snobbed him away, as some poor hick not worth his time. So Mr.Spagg drove down the road to the next closest Cadillac dealership, bought not one, but TWO loaded Cadillacs. Then he drove back to the other dealership that had rudely turned him away because he looked like some “hick, “ -someone driving in his second Cadillac there too. He walked up to the salesman and said “I just wanted to show you the sales and commissions you just lost. “ The salesman was fired on the spot. - So maybe a personable “We are booked out with jobs for the next several months, weeks, [or applicable length of time,] but you can try back in “X” amount of time. Google can point you to some other shops in the area.”- would go a long way. If you don’t like customers-hire a secretary. I have been a mechanic on airplanes in the military, I save lives for a living now. My husband is a central mass professional with a lot of noteriety. You could have even said “have your husband call me.” …But you didn’t…your tone reprimanded me for even daring to enter your shop. …Never forget every customer you act indignant towards has the right of free speech. Word spreads. I don’t have the time to badmouth you. I just want future buyers to be aware of your non-personable customer service. Bless your heart. I hope whatever is causing you such mental hardships gets resolved. Don’t want to hurt your well-being with all that stress. I truly hope things improve for you Dave.
apparently google doesn't allow reviews to be deleted, however, i am writing to apologize and retract my attitude ridden review....this was a case of me reacting before finding out the facts....i hereby apologize to white valley motors for my behavior and piss poor attitude. it was proven that the inspection service was down and i jumped to conclusions....
i am not afraid to admit when i am wrong, and in this case, i am wrong!!!
arrived today for an inspection...apparently the owner himself didn't want to do an inspection as he used the age old excuse.."ummm, my inspection machine went down 15 minutes ago, and there's only 20 minutes left to the day"...
REALLY???
he apparently didn't know who i was and used an excuse that I, as an 18 year inspector myself, had used many, many times when i didn't feel like doing an inspection....
a previous review on here clearly commended them for doing an inspection in 11 minutes.....there was plenty of time left and absolutely no one in front of me...
The best mechanic around in my honest opinion. Work gets done quickly and I never feel like I'm being cheated. Went to get an inspection sticker yesterday and was in and out in 10 minutes. I don't even live in town anymore but I still drive back just to use this mechanic.
Called and informed that I had to take my tire off to get plugged. Was unable to get it back on and had to put the spare on, asked if they could help get my tire back on and was informed “not sure how you can’t get you’re tire back on? …. No sounds like a headache and I don’t want to get involved.”
Thought he was joking at first. Never had quite a response like that.
Just bought a Subaru Outback from Dave &Jay. They treat you with kindness and respect. Would recommend them to everyone I know. Thanks guys it was awesome.
Dave and his crew are excellent mechanics. I trusted him with my company vehicles when I owned my business and I trust him still with my own family vehicles. He is honest, straight-forward, and efficient. I would recommend Dave to anyone looking for an experienced, knowledgeable and fair mechanic in the area.
Very professional mechanics, prices are very competitive, honest and services are rendered as scheduled and in a timely manner. When waiting, has TV and free WiFi. J&J's Family Restaurant is nextdoor, 2 minute walk.
Dave Richards and his team were great in servicing our Subaru which needed a lot of work. They did a great job and we feel charge reasonable per hour rates! Also, I am looking at used vehicles and they have been great looking at my car before purchase since we will always now go to White Valley for our car repairs (just 10 minutes from our house is great too!) Thank you Dave!
White Valley Motors has performed a lot of work for me over the years, and I am truly satisfied with their service. One of the larger jobs was replacing a Clutch in my Camaro, which resulted in a vehicle that ran better than when I purchased new from a Dealership. They have done many oil changes, checkups, inspection stickers, and I highly recommend this company.
Don't go here they will fail you for perfectly good tires, then try to sell you new ones. State limit on tire depth is .031 mine are .075 yet I have a red r?
Website
