Inquired about a car, spoke to Alex, asked if the vehicle needed anything, and had been serviced and it was ready to go, I didn't get a direct answer to that question. I also asked if the car had any issues, he responded define issues.. right... I should have hung up there. Folks, don't waste your time.
Edit:
Alex's response:
"When asked about used vehicle, we answered directly that vehicle runs and drive fine, no trouble lights, good operable condition, clean title and we do guarantee state inspection"
That would have been nice, I would have bought the car :-)
And he goes on:
"Btw, we noticed that all your reviews are negative, so it seems consistency is your strong suit. Anyways we wish you one day life will treat you right."
Nope, my reviews are pubic and I have a few positive ones this can be viewed by anyone and I hope they do.
It's not professional attacking prospective customers when you don't like what they have to say. In fact, it drives prospective customers away. But it's up to you, it's your business.
Instead of attacking my charter for an honest representation our our phone call, here's an idea, why don't you stand by the vehicles you sell? You can't because it's too expensive and you'd rather sell vehicles straight from the auction to maximize profits?
The readers can decide on that.
I bought my truck late December, have had it about a month and it’s phenomenal. Easiest process I’ve been through when buying a car by far. Any issues found were fixed and the truck was ready next day.
An easy, pleasant experience. Alex provided excellent communication, thoughtful, attentive and considerate professional assistance and the vehicle we purchased was a great value. Highly recommended!
You should see the excitement and surprise in my wife when Alex gave us cash to buy gas when we went to pick up the car. We had great service, he was very polite and respectful.
I would go back, also recommend to my friends and family who are interested in a used car to go to Car Lot Express.
great place to choose cars from, I liked their vast selection and knowledge advise from Alex, helped me get my new car and took mine older one in a trade in, pretty happy with this deal.
Just bought a car from Alex, great guy easy and relaxed. It is a great car in incredible condition for the year and miles and was a great price. They have a good selection of low priced used cars.
Super quick and amazing service, easy test drive and now I’m a new owner of a better car than the one I was driving. No update or anything really straightforward and to the point, would buy from this business again!
Drove 2 hour and 25 mins to buy a truck. Spoke in advance to Alex where he told me the truck was in perfect condition with no rust. I arrived to see the truck it was full of scratches, dents, and rust. Did not look like any of the pictures shown. Bumper was falling off and put WD40 to make it look shiny. We also looked at 3 other trucks and they were even worse. Alex was super rude. Would not recommend. No stars deserved 👎
Yes, I just want to start off by saying dealing with Iryna was one of the most pleasurable, easy going, car buying experiences in my life. And I buy a lot of cars. It all started when I first met her and ended when I drove away. Everything that we discussed and agreed upon was done to the letter. So with that said I would highly recommend Lar Lot Express and Iryna.
Thanks again
Robert B Neale
I recently purchased a car from CAR LOT EXPRESS, and I couldn't be happier with my experience. Alex was extremely knowledgeable and patient with all my questions. The entire process was smooth and stress-free, from the initial inquiry to the final paperwork.
They were transparent about the pricing, and I never felt pressured to make a decision.
I highly recommend CAR LOT EXPRESS to anyone looking for a new or used vehicle.
Their website says they offer "quick financing". This is a lie, as I just went looking at a van today and they told me I have to go to the bank myself and apply for an auto loan.
Edit: From the "About Us" section of your website, it literally says quick financing.
My daughter bought her first car and they made it very special for her with how easy the transaction went, she drove away with the biggest smile. I would buy a vehicle from them again and tell my friends to. Thank you so much. 😊
I had a great experience working with Iryna who was super professional and very courteous. In both test drive cases, cars were ready to test drive when we arrived (which was not the case for several other dealers even having called ahead). During a very cold test drive day, the car was already running (warmed up) with heated seats turned on when I arrived (much appreciated detail).
Purchasing process was very easy and straight forward as well. Iryna explained everything and walked me through the process. The car was priced fairly and ready to pick up when promised. I'll definitely go back for my next car purchase.
Great cars for great budget.
Alex is very nice guy, explains and show everything what you need for your future vehicle.
Sales representative - IRINA is very knowledgeable and professional .
Fantastic Experience! Very helpful and willing to work with you so you leave happy with your purchase. I couldn’t be happier with the truck I purchased and I will recommend them to anyone who is looking for a new vehicle
I had a great experience! The team took the time to understand my needs, providing a personalized approach that made all the difference. They worked closely with me to find something that fit perfectly within my budget, ensuring I didn’t have to compromise on quality. I truly appreciated their dedication in helping me select the ideal car for my child, making the entire process enjoyable and stress-free. I would highly recommend this place to anyone looking for thoughtful service and great cars.
"came to look at a rare convertible they had, was surprised how clean it was for 20 years old vehicle. had good experience talking to Alex, seems pretty knowledgeable
Made buying a vehicle effortlessly Easy worked with ms all the way through the process! Had it all ready to go ! Very satisfied with my purchase of a q5
Very nice, accomodating folks over there. Even though I did not purchase the used 4runner I was looking at, they were still polite, hassle free, and made it so easy to check out and test drive the vehicle. Would definitely go back to look at something else there if the right truck shows up on lot.
Purchased a used vehicle from Car Lot Express recently. The staff was knowledge and very friendly. Decent used vehicles at very reasonable prices. I would absolutely purchase another vehicle from them.
Had a really great experience at Car Lot Express! Was able to find a car that was right for me at a very reasonable price. Alex was very friendly and patient, answering all of my questions and concerns. Highly recommend this dealership!
This is an excellent place to buy a car.
Alex was straightforward and didn’t put pressure on me just to make a sale but made sure the car he had met my expectations. Genuinely a great guy ☺️ He also walked me through every detail on transferring my plates, registration etc. I got a great deal! Would highly recommend!!!
Bought a 2015 Nissan Pathfinder Platinum from this dealership. For the year and milage on it, the car was very clean inside and out! Took it for a test drive and heard a noise from the driver side front tire. Alex had no issues taking care of the problem to make it right! No mechanical issues and passed inspection! Has some normal wear and tear but that's expected from a used vehicle. Alex was very friendly and helped me out with the price so it could get approved by the bank for a loan. Not something I would expect so it made my day and that much more appreciative of him. To people reading this hoping to find a nice and reliable vehicle, this should be your first stop. Excellent inventory of many different vehicles. Also, to the people looking for a vehicle that is in perfect condition, you should be looking for a new car not a used one, it's that simple. Thank you Car Lot Express!
The staff greeted me, friendly Alex and one other person. Had me on my way for a test drive in quick order. No hassle or too much sales pressure...all good. The car was not great, was in a prior accident and the exterior was not well maintained. These issues were all disclosed with a detailed Carfax. In the end this car is not a fit for me, but they are pricing it with all this in mind. They are not hiding these details and pricing fairly based on condition. I would go there again to see other cars.
The best, trusted, reliable and professional dealer in Mass State! Huge amount of beautiful and clean cars that they check before sale with their own service team. Manager Alex was very kind, respectful and offered a nice financing option that fitted to all my expectations!
I recently bought 2 vehicles with Alex’s assistance. Alex is very polite and professional. He is prompt in answering emails, knowledgeable about the vehicles and process, and friendly. I had many questions, even questions after the purchase and Alex helped on every one. His mechanic Victor, and the team there are very pleasant professionals to conduct business with. When my vehicles need service, I will go there first, and when another vehicle is needed, I’ll go there first as well!
Excellent used car dealership!
They are nice people, honest and super easy to buy a car from. The sales guy, Alex was wonderful. He answered any and all questions that we had and he was quick to respond to my texts and phone messages. I would have to say that this was probably the best and easiest car buying experience I have ever had. Highly recommend!
A 2008 Pontiac Torrent was listed with the description, “For sale beautiful 2008 Pontiac torrent AWD Clean inside and out.” After bringing it to a mechanic, which they told me I didn’t need to do because they are mechanics themselves, my mechanic told me that this car would NEVER pass inspection. He showed me numerous holes and rust-related damages, an emergency break that did not work, multiple leaks, and more alarming issues that were not mentioned by the dealer. When standing under the car, a piece of it even fell off the underbelly of the car and onto the floor. He also told me that Car Lot Express should be ashamed of themselves for even selling this car to the public, due to how dangerous and damaged it was. Shame on you, Car Lot Express, for wasting all of our time, money, and energy. Pics for proof.
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