What clients say about Patterson Auto Body in Thomastown (MA)
Getting into a collision is overwhelming, but Patterson made it so much easier! They handled everything professionally and kept me informed, which gave me a lot of peace of mind. I’ve trusted them before and once again they showed why. Really thankful for the care they put into their work!
Very thorough auto body shop that got my vehicle looking brand new again with a fresh coat of wax and super clean windows. There was one minor quality issue with a fender trim being warped but once I pointed it out they ordered a new one right away. Once the part came in, I brought my vehicle back and they replaced it very quickly.
Work looked great at first, then I started to notice things that lacked of full attention to detail.
I had a rattle on the rear bumper that took me a while to find. A bolt on the rear bumper’s trim pieces was not installed.
7 pin connector was not reinstalled properly so I had to take it out and redo that.
My truck has rear racks and a rivnut in the bracket for it was stripped. Instead of telling me or them ordering the correct replacement parts ($100), it was hacked back together in the existing bracket with a different size, non-stainless bolt and some plexi/acryllic was used to hold the nut captive. I found this out when I had to take the rack off in the snow and the bolt was just spinning and spinning, not coming out. I was willing to let the other things go, until this was done without saying anything to me.
Frank, Bill and Gina made a difficult situation easy for my family and I. The technicians in the auto body shop did an amazing job on our Suburban. Any question we had along the way was answered. We had our car back quickly. I Highly Recommend Patterson Auto Body!
Patterson recently painted the front bumper and intercooler inlets on my 2008 911 Turbo. This job required a lot of skill and care, as the car is a non-standard color and required exact color matching, and the bumper had some structural damage that needed to be repaired. Frank and his team did an absolutely fantastic job!!! The color matches the body perfectly, I think even better than the factory rear bumpers did. I am extremely happy with the work performed and will return for Patterson for any future paint and body work I need done. I highly recommend them!!!
Had a fende- bender, and Patterson's was really easy to deal with, even between my indecision about whether to file with insurance or not. Car came back within 3 days, detailed and looks brand new. Thanks!
I really don't love to leave reviews that aren't glowing, but I'm not well pleased. The work looks good and it's guaranteed for the life of the car, however, their estimated week long repair after I was rear ended was bumped to 2 weeks, and the 2 weeks became 3 weeks, and the 3 weeks became 4 weeks, and finally after more than a month, I finally got my car back.
(This matters because my insurance covered rentals up to a month. My insurance advised me not to have contact with the other driver's insurance, but now I have the responsibility of going after the other company to get reimbursed for the extra rental days.)
I only received one update from the shop besides the 3 calls I made after estimated return dates passed. I was looking forward to the detailing (as a consolation prize) that my husband got after someone backed into him and all the other reviews praised, but my car came back messier than I left it with things strewn around the trunk and other items from the trunk dumped into the back floor well. So the experience of working with Patterson's was fine, I guess, but it wasn't the experience my husband or other reviewers received.
I rarely write reviews, but I can't say enough about the exceptional service at Patterson Auto Body. Our family of five (including two young drivers) has entrusted Frank with four of our vehicles, and every experience has been outstanding! His team's work is impeccable—detailed, precise, and truly top-notch. Not only is he reasonably priced, but he also keeps you informed every step of the way. Frank goes above and beyond by advocating for his customers with insurance companies to ensure they get what they deserve. One of the things that truly sets him apart is his attention to detail—no matter how small the repair, he returns the car spotless, inside and out. It’s a level of care you don’t always see. It’s refreshing to find a local, family-owned business that genuinely cares about its customers and consistently delivers excellence. I hope you never need autobody work, but if you do—whether it’s a small ding or a total loss—Frank is your guy!
Highly recommend Patterson Auto Body. Took my car there for a paint job on the hood and had a pleasant experience. It was easy to set up an appointment and price was reasonable. Paint job looks great! I was surprised when I picked up my car and found out that it was detailed including the interior. I was planning to do this after the paint job but they saved me the time and $$. Thank you Frank, Gina and team!
Patterson auto body did incredible work on my wife's expedition. It was mint before a fender bender that took out the door and running board. On the recommendation of a good friend, we went the over 30 miles away to Frank's shop. They helped with the rental and took care of all of the insurance paperwork. The truck came out perfect on a hard to match color too. I am one of those hard to please customers and wow did they exceed my sometimes unrealistic expectations. If you have any vehicle, but especially one that you desire to return to mint, I wouldn't consider any other shop. Thanks again!
Amazing service!!! Not only does my car look great on the outside, they cleaned the inside!!! So unexpected but truly appreciated 🌟🌟🌟🌟🌟💖
THANK YOU PATTERSONS
They used all factory parts. You will get your vehicle back in an amazing condition. Totally satisfied. If you need repairs and auto bodywork, Patterson is the right choice.
Great customer service, quick turn around, very reasonable price. Extremely happy with the repair/paint work. Highly recommended!! Wouldn’t go anywhere else. Thanks Patterson Auto body!!
Quality workmanship and superior painting! They recently repaired my door that had a dent which involved them painting both doors on the same side to blend in with the entire truck; workmanship and color match was great; for someone like me who has a keen eye I was impressed as I could not even tell. Always happy when I have had Patterson do work for me.
They installed a battery, metal covering for the e-brake, new rear view mirror, bra and new trunk emblem for the 2007 Mustang that a group of friends and family gave to my GF for her 50th birthday. They did an AWESOME job at a very fair price. Can't thank them enough. (Thanks, Frank, for putting up with my light insanity :) ) Only reason I gave them 5 stars is because 6 stars wasn't available!
Patterson’s did a WONDERFUL job fixing a large gouge on my Subaru. I couldn’t be more pleased with their service, timeliness, pricing and professionalism. Plus they cleaned my car inside and out, so it felt brand new when I picked it up. I will definitely use them again and would recommend them to anyone! Thank you!
We heard about Patterson’s from Car Talk years ago (they were highly wreck-amended). I’ve been rear-ended two separate times and brought my car here. They understand that folks can be passionate about their cars (Car Talk should be a clue). They took great care with my car and fixed it as good as new. These guys know cars! Instead of feeling like my car had surgery, I feel like it had a mini vacation. Frank is a great guy and has a great team in the front office. Courteous and personable. Can’t say enough good things about them. Writing my first review as I wish I could give them 10 stars to make up for the guy who gave 1 star - must have called a different place. This place deserves your business!
Frank and his team did an amazing job on my precious car, and when there turned out to be a slight issue they JUMPED on it, fixed it, and even delivered my car back to my house. Plus, Frank has a sense of humor and can take a joke, which is fantastic. Great people, amazing work, amazing customer service. (and I'm seriously picky) Would INSTANTLY recommend them to anyone.
Only called them on the phone but maybe the rudest I've ever been treated by a business. No need to deal with people like that when theres so many auto shops in the area
They were very friendly and helpful, got my bumper replaced at a decent price. They also vacuumed and washed my car, it looked fantastic! I got a great rental deal through them with Enterprise in Maynard. I would recommend them to anyone needing autobody repair.
Best auto body shop around! Friendly staff at the door will walk you through all the needed procedures for your insurance claim and rental situation. The local rental place picked me up from the body shop and all together made it a very smooth, seamless process. The body shop is very communicative and will answer your phone calls and emails promptly, whatever your concerns may be. They do the work very timely and do the best they can working with the insurance companies too. You can trust these guys with your car. They do a lot of work for the local dealers too, so they're very experienced with repairing to dealer standards.
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