Felipe's Towing - Junk Car Removal, Spare Tire Replacement, Scrap Car Pickup, Used Car Salesman, Road Service, Towing in
North Pembroke (MA)

the driver didn’t show up until 7:30 PM — a full 4 hours late with almost no communication. We were left waiting around all day after just purchasing our RV, which was already stressful enough. To make things worse, the driver tried to scam us by adding an extra 25 miles onto the bill on top of the original 95 miles we agreed on. Completely dishonest and unprofessional. It felt like they were trying to take advantage of us because we had no other options at that point. I would NEVER recommend this company to anyone. Terrible customer service, extremely late, and shady billing practices. Save yourself the headache and find a different towing service

Horrible service

I never leave bad reviews, but this experience was honestly one of the most frustrating services I’ve ever dealt with. I called this towing company because I needed my fifth wheel camper towed. The first day I called, the dispatcher told me to call back the next morning. I called again the next day, sent the address and all the information, and we agreed on a 3:30 PM pickup for 75 miles at a total price of $700. At 4:00 PM — already 30 minutes after the scheduled appointment time — I get a missed call and a text asking, “Do you guys still need towing?” I replied at 4:10 PM confirming yes, I still needed the tow. During that same conversation, the dispatcher asked me, “Do you have a fifth wheel hitch?” I was honestly confused and told him that the entire reason I was calling a towing company was because I DON’T have one. He immediately responded, “Oh no problem, we have one. I just wanted to ask.” At that point I trusted what he was saying. Later on, it became obvious that the reason they were hours late was because they actually DID have a problem with the hitch situation the whole time. So why not just be transparent from the beginning instead of pretending everything was fine? The conversation ended around 4:17 PM and they told me they would be there in an hour. Later that night, after the camper was finally delivered around 9:20 PM, I told the driver that they had been late the entire day. His response was, “You answered late.” I was honestly shocked. The appointment was already set for 3:30 PM. They didn’t call me until 4:00 PM, and I replied only 10 minutes later at 4:10 PM. How does me replying 10 minutes later excuse hours of delays and the camper not getting dropped off until after 9 PM? If they wanted confirmation, they should have confirmed BEFORE the appointment time, not after they were already late. By 5:30 PM nobody had shown up. Communication was terrible the entire time. You would text them and get ignored for long periods of time. Then at 6:10 PM the dispatcher texted me saying, “Driver is on his way. We had a problem on the fifth wheel thing but now everything is figured out.” I asked for an estimated arrival time and got no response at all. Eventually the previous owner of the camper texted me that the tow truck had finally arrived. He even sent me a video of them driving away, and the timestamp on the video was exactly 7:22 PM. At one point, the driver even said he would not detach the camper unless we paid, which honestly felt completely inappropriate and intimidating. It made me feel like they were trying to hold my camper hostage over the payment dispute. I could not believe someone would even say something like that during a professional towing job. Then at 8:22 PM the dispatcher texted me saying the driver was still 45 minutes away from the destination. The driver later claimed it had taken him 45 minutes just to hook up the camper, but that was clearly not true. The previous owner gave me the exact arrival and departure times, and based on those timestamps it took around 15 minutes, not 45. The driver finally arrived and dropped off the camper around 9:20 PM. Then came the worst part: the pricing. We had agreed on $700 for 75 miles. After arriving, the driver suddenly told us the total was now $946 because the trip supposedly became 94 miles due to “another route” they had to take since it was a truck. He said the difference was 40 miles, but when I actually checked the numbers later, 94 miles versus 75 miles is only a 19-mile difference. After all the delays, stress, and confusion, I paid in the moment because I just wanted the situation over with. But after doing the math afterward, it honestly feels like we got completely taken advantage of. This company was unprepared, extremely late, had terrible communication, and added surprise charges at the end. I absolutely do not recommend them.