What clients say about CLONE Towing & Recovery Services Inc in Middleborough Township (MA)
Terrible experience. Was told they would arrive between 7:30 and 8am. Then it was 10am, then noon, then 130. Insane and I was just told to leave my car and that I didn’t need to be home. Totally missing the point. I had hoped to get my vehicle fixed today but now it’s tomorrow. Some advice- if you don’t want the job then just tell me. Don’t waste my time.
Judy helped me out so well over the phone very late at night. Car was towed with no damage in a timely manner. Staff were helpful when I picked the vehicle up. No complaints.
Connor performed my tow excellently, what a fantastic job he did you don’t see kids helping out their fathers with small companies anymore. A+ from me n price was fair
5 star buisness absolutely amazing customer service, treated me like a human. was out to tow my BMW X5M within 20 minutes with absolutely no problems whatsoever. will definitely be reusing this business whenever in need!
Nate was absolutely amazing! He came all the way from Taunton to Waltham in freezing weather to help me when I had forgotten my keys. He even picked up my keys for me. Throughout the whole process, he was incredibly polite, kind, and courteous. His professionalism and willingness to go the extra mile really stood out. Highly recommend Nate for anyone in need of towing or roadside assistance!
Clone Towing went above and beyond! They helped me out with the price without any hassle, even though I didn’t have exactly what they were asking. Super professional, understanding, and fast — definitely recommend them if you need towing service you can trust.
They had me wait over 4 hours for my car to get towed, then decided to stop answering my phone call. Whenever they gave me an update they would continue stalling telling me to leave my car and they’ll get to it. Overall worst experience and very unprofessional and poor communication.
I was stuck on the side of the road and really stressed out but CLONE saved the day. Talked to them on the phone and they sent someone out right away. The driver was real nice and made sure I was safe while he hooked up the car. They made a bad day much better and got me home. Definitely call them if you need a tow!
Excellent experience with Clone Towing. I got my truck stuck in like 18" of snow and they came quickly. Actually the owner personally pulled me out because they were so swamped from the storm. Would highly recommend them and I'll use them again if ever needed!
Nate and Connor came out in the snowstorm and fixed my tire. They were fast courteous and professional. I had been waiting 4 ever and they came right away. They were both AWESOME
I have had excellent experiences with this company. Always on time if not earlier then quoted and thankful for Nick and Conner saving me and giving excellent and above and beyond service and support
Highly recommend Clone Towing! Nick was extremely helpful and professional when I had a roadside battery issue. He arrived quickly, diagnosed the problem right away, and got me back on the road without any hassle. If you’re looking for reliable roadside assistance, towing services, or battery help, Clone Towing is the company to call. Great customer service, fast response time, and fair pricing. Thanks again, Nick!
William was courteous, quick and professional. Got that tire off! This was after Southcoast towing could not after they came twice (sent by my roadside assistance). They didn't have the necessary tools and/or ability to get my flat tire off. Unfortunately it was also raining and nighttime so maybe the desire to really try wasn't there.
Despite the weather and time, I really needed my car to not have a flat tire! So after reaching out to my roadside assistance plan for a third time they sent out Clone to my Dartmouth home and William got the tire off and changed in record time! Thank you for having excellent workers!
Clone Towing has great service I had a situation where I had to get my Trailer camper out of a wooded area and it was going to cost a very high amount. Anyone who knows how towing services are they can be very expensive but they did me a great deal ands able to get my trailer out. I highly recommend anyone who is in need of towing service they have great prices and do amazing work. Thank you Clone Towing.
On the day of service, we contacted Clone Towing to arrange a scheduled pickup from Copart, 170 S Main St, MA, around 2:50 PM. The plan was for me to follow the tow truck to the designated drop-off location. However, the driver did not call or notify me upon arrival, and by the time I reached Copart at 3:01 PM, I received a call from Clone Towing dispatch stating that the vehicle had already been dropped off — just 2.5 miles away at the repair shop.
Upon arrival at the original drop-off location, I was informed that the repair shop either had limited space or could not accommodate a large GMC truck. Without my consent or authorization, the shop instructed the tow driver to move the vehicle to another nearby shop. The driver followed those directions without notifying or getting approval from me, the vehicle owner.
I immediately called Clone Towing dispatch to report that I did not see the tow truck or my vehicle at the agreed location. The dispatcher said she was “trying to locate the driver.” After searching the area, I discovered that the truck had been taken to another shop without permission.
To make matters worse, despite my earlier instruction (at 3:01 PM) to drop the vehicle on the side of the road, the driver demanded an additional $55 fee before releasing my vehicle. Being new to the area and coming from California, I was unfamiliar with the streets and had to locate the tow truck myself. I felt coerced and forced to pay this unauthorized fee just to have my vehicle released.
When I later contacted Clone Towing to provide feedback, the representative on the phone used profanity (“F— language”) and told me to “do whatever you want.” This level of unprofessionalism and verbal abuse is completely unacceptable.
As a roadside assistance professional myself in California, I’m fully aware of the laws and consumer rights regarding towing practices. After reviewing Massachusetts state regulations (mass.gov), it is clear that Clone Towing violated towing laws by relocating my vehicle to an unauthorized location and charging an additional fee without consent.
This experience was extremely frustrating, unprofessional, and unlawful. I strongly caution others to be careful when dealing with this company.
Be aware to illegal charges by any towing come and hit your pocket with this crook people .it was good we practice so many rules and fallow laws and understand where to find the rules of towing and roadside to see if this company was following the rules or not they have charged us illegally . And demand us to pay .
In Massachusetts, if a towing company changes the drop-off location without your consent and charges extra, it is illegal under consumer protection laws (M.G.L. Chapter 93A) because it’s an unauthorized service and deceptive billing.
Towing laws like M.G.L. c. 266 §120D also require owner consent for vehicle relocation,
I wouldn't have them tow my match box car. My insurance company hired them to tow my vehicle after an accident. Well, after 12 hours and 4 phone calls my car is still sitting in a parking lot with the keys in it (they told me to leave it). They never called to update me.
Stay away. Far away.
Excellent service. Sidney was assigned to assist us. She was very helpful and had to tow our rental car back to the airport because the rental agency did not leave a key to unlock the spare tire. She was able to get permission to drive us back to the airport so we could get a replacement car. Her personality and kindness made our day easier.
Save your time and money. No communication provided and they never answer the phone. Canceled tow and chose another provider. Company still towed vehicle even after telling them my insurance canceled their tow due to not answering phone and not showing up when promised. No follow up and no customer service. There’s no way they have anything more than one-star! Put this company at the bottom of your list for everything.
RESPONSE TO OWNER: No one crashed the vehicle. Although the reason for towing doesn’t negate your horrible service, if you had read the details of the tow request before you were CANCELLED by AVIS for crappy service, you would’ve seen it was due to a lost set of keys. :) Either way, wish you improved customer service skills. Nothing more cringe than seeing a business owner repeatedly respond to negative reviews instead of taking accountability for your shortcomings.
Clone Towing came to our rescue when our car broke down in New Hampshire. Very professional, excellent communication. They got our car safely back to Kingston, Massachusetts. Highly recommend.
Clone Towing was absolutely fantastic from start to finish. Technician arrived quickly, handled my car with great care, and the driver was extremely professional and courteous. Pricing was fair, and the whole process was smooth and stress-free. I highly recommend Clone Towing to anyone who needs fast, reliable, and friendly towing services!”
I had a terrible experience with this tow company. Despite paying in advance, no one showed up last night, and now they won't answer my calls. This has never happened to me with any other tow company. It's baffling how they have a 4.8-star rating. I called three more times this morning, but still no response, even though they claim to be available 24/7. After reading other 1-star reviews, it seems my experience is not unique. The company's responses show a lack of accountability for their poor service. All customers want is communication during an emergency. If you can't provide that, at least offer a refund so we can find help elsewhere. It's that simple.
We got a flat tire about an hour from home and had no spare. Our roadside assistance company was a bit maddening to work with but then they connected us to Clone towing. Joe made sure we were taken care of in a way that made the most sense. The driver, Jared brought such a positive energy to such a crappy situation and made sure we were able to get home to our son before the snow storm hit. If we weren’t connected to Clone towing, I’m confident our night would have been 100x more stressful and we would have gotten home hours later. Thank you Joe and Jared!!
Tow operator Mark was so professional and truly invested in my safety. He made me feel comfortable and confident that I was in good hands.
I would recommend him and this service to my family and friends without hesitation.
Thank you Mark!! I truly appreciate you and your efforts.
Marc.
I would not trust my vehicle with this company after witnessing the driver nearly cause a multi vehicle crash on the highway. In a potentially fatal instance of careless and inattentive driving, this man in a flatbed cut into the exit lane off rt 90 between a trailer truck and an Elantra at the very last second, causing the trucks behind to drive off the road to avoid a collision. When we caught up to him later, the man was driving erratically as we passed. Good luck to anyone who uses this business.
2/9/22 Update to owner's response:
Sorry bud. Maybe your employee could have gotten into the right lane at an appropriate time instead of cutting everyone else off in traffic. If driving is your job, you should probably be able to do it without putting the general public at risk.
I truly doubt you or your oblivious driver even remember this incident three months later so let me clarify. I was the passenger, not the driver, and I didn't have time to flip off your man, or film him, as his reckless actions were so sudden and unexpected. Luckily everyone nearby was able to react in time, so a tragedy was averted (no thanks to you). If I had randomly been videoing at that moment, I would have included the evidence and not just these pics taken later.
It's disappointing that a business owner would make up some nonsense response instead of taking responsibility for this like an adult. Thank you for taking the time to review my review so more people can see this warning and use a reputable company instead.
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