This rating is based on customer reviews, inventory size, pricing, and service quality
Feedback on Advance Auto Parts in Quincy, MA skews positive (88/100). Shoppers praise professional, knowledgeable staff—Rafael is frequently noted—for fast help, clear advice, and free battery installation. Prices are viewed as fair; inventory for essentials (batteries, wipers, bulbs, tools) is solid, and the store is clean and organized. Parts are easy to find with short waits. Common complaints: inconsistent service from a few employees and unclear return-policy limits. Some entries seem unrelated, so trends carry mild uncertainty.
Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
Monday
7:30:00 AM - 9:00 PM
Tuesday
7:30:00 AM - 9:00 PM
Wednesday
7:30:00 AM - 9:00 PM
Thursday
7:30:00 AM - 9:00 PM
Friday
7:30:00 AM - 9:00 PM
Saturday
7:30:00 AM - 9:00 PM
Sunday
9:00 AM - 8:00 PM
What clients say about Advance Auto Parts in Quincy (MA)
I am writing to commend the exceptional service my husband and I received at your store today. We were assisted by Jamari, who was incredibly professional and helpful throughout our visit.
When we discovered that certain parts were out of stock, Jamari took the initiative to contact another store to locate them for us. We truly appreciate his dedication and wanted to ensure his excellent work is recognized.
Kathy helped me replace my batteries after my car died and took the time to explain everything to me. She also replaced my back windshield wipers and everything went so smoothly!
I gave one star because zero wasn’t an option. Horrible customer service, especially an older guy and a Spanish woman that works there. They probably hate their job and are doing just for the money. They are completely useless, lazy, couldn’t care less about the customers. My whole family stoped going there and after my experience with your store, I’m just done. Please people go to auto zone near the bridge instead, great customer service, all of their employees are amazing, they deserve a 5 star, after your store failed me twice, they’re the ones who came through for me. Dear advanced auto parts, if you want to keep loosing money, keep them around.
I had an pleasant experience at the store today. The manager Rafael was very nice and helpful. He knew exactly what i was looking for and saved me a lot of time. He also went extra miles explained to me the details addressing my concern and installed the items i purchased. I like to express my graduate and say a job well done, Rafael!
The manager Rafael was great! Had a very positive and helpful attitude, was quick to assist for a new battery and a socket set. Would’ve taken me an hour to figure out on my own and I was in and out of the store with all my questions answered in under 10 minutes! Thank you Rafael!
came in 10 minutes before closing and the very kind worker and his coworker helped me purchase a bulb for a broken tail light. they were extremely helpful and saved me a ton of money and from being pulled over lol
be careful of their return policy. i bought a jump starter and it's not returnable. but they didn't mention anything about the return policy when i bought it. consider yourself warned. I take the loss this time. not going to shop in any advance auto parts store again.
Went in for a battery. They do free installation, which is a nice service. Poor guy had to struggle a bit -- a couple of years ago I had replaced a bolt that holds the battery in place, with a thing that wouldn't turn. He finally got it loose and replaced the battery. Then he went and got a normal bolt, installed it for free! Very satisfied.
Incredible service. My battery died on a frigid Tuesday night, and Rafa helped me replace it, which had a ton of corrosion. He showed incredible patience and exceptional client service. The store was well-stocked and very clean. It will be my go-to auto store from now on.
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