What clients say about Bob's Auto Services in Westford Township (MA)
By far the best shop I've ever used to have work done to my car! They are extremely fair on pricing, and they've always had my car up and running quickly! I have been recommending Bob's to all my friends and colleagues in the area! 10/10
Bob's is great with pricing,and super easy to deal with. Called me at and let me know when my car was done with service and oil change, service was quick!
Both Brian and Mark are very professional and honest about what needs to done for work. They always do a vehicle inspection on your vehicle no matter what you are there for
My exhaust pipe broke off near the manifold....dealer wanted $1800 for a replacement part that included a new catalytic converter....Bob and Brian had a friend weld it back together for $300. Saved me $1500. They are true pros!
Brian and Mark are really good guys, they fit you in in a timely manner, even if they are booked up, honest people , they take care of there customers!! Recommend them 😁
Mark, Bob's son, saved us! We are on a family vacation road trip and had a problem. Mark came to our rescue even though he doesn't do roadside assistance. Totally above and beyond! Good people do exist! Use and support this local business. We need more people like Mark in this world. And, he is a very skilled mechanic. I wish we had a shop like this in our home neighborhood.
FANTASTIC. They fixed the unknown rattle in my mothers Cadillac and its back to a smoooooth ride!!!! NOTE Brian fixed it after 3 other places failed to identify problem. THANKS Again
Great mechanics! Very skilled and knowledgeable. Bob and Brian are mechanics you can trust to do good work and at a reasonable rate. They really do care about doing things right for their customers,
I had a great experience at this shop. They were able to get me scheduled earlier than some other local shops and dropping my car off was no hassle.
Communication was great! They took the time to fully explain the issues. Although my car required specialized equipment to make the repair so they weren’t able to fix it in house, they provided advice on which shop they’d recommend to take it to and how to best explain the issues. They also recommended a strategy to prioritize the repairs to get the car in acceptable condition so I could later judge whether it was worth fully fixing or if the more affordable repair would be sufficient.
Despite all the effort they put into identifying the issues and the time they took to explain it, they declined payment.
These guys deserve whatever business they can get. I won’t hesitate to return to seek their service or their advice.
Hey these guys so far have been great I dropped my car off there with a little bit of problems this is a garage that my employer uses for his vehicles so my first time using them I'm not done with the experience yet but so far has been pretty great they have gone above and beyond trying to work the problem from different angles to try and save some money don't know if that's going to add up later in their time and not be so much of a savings that is to be determined and will be updated accordingly but so far like I said they have been great they have been helpful they help locate a part that I needed again it's going above and beyond so far Mark and his brother have done an excellent job very cool very easy to talk to not someone who is condescending and short actually takes the time to go over the problem see what they can do as the best route to take care of problems again this is not a garage that I typically use this was the first time but if the process is continued
Went in to get a nail out of my tire. Spent most of the time there confirming that I knew which tire it was and them not looking at it and saying the nail was a rock. Nevertheless, my tire is still flat with a nail in it still. Waste of time and money. Maybe if I was a man they would have listened to me.
Hidden gem for the locals. I took my vehicle to Bob (and Brian) after the dealer told me I had to replace brakes (pads and calipers). Bob took a look at my brakes and told me straight up that he would be ripping me off if he changed the brakes because my brake pads still had good lifespan in them. Then he went onto telling me that most dealers recommend brake repair because it's something that's not visible to customers. Thank you for your high integrity and honesty, Bob!
Reliable and trustable local auto shop. Bob will do the right job with reasonable time and money. I used his service twice and was happy both times. I strongly recommend his service.
Very impressed. For a very reasonable price, Bob's checked out a used car for me that I was thinking of purchasing. They did a very thorough check, allowing me in the garage to watch and ask questions about what they were finding. Saved me from making a potentially bad decision. Thanks!
Great customer service, hands down! They are a very hard-working, knowledgable crew, and take the time to explain the situation before any repairs are done. With that being said, they are also pretty fair and honest with what they charge you in the end for the repair(s).
Driving back from a long trip and showed up at Bob's mid-day with a slow leak in my front-passenger tire. They took my car immediately, patched the hole and had me on my way in less than twenty minutes. I regret not getting the name of the mechanic; this weary traveler can't thank him enough.
My front wheel well was making a grinding noise which I assumed was my brakes. I called around getting quotes from a lot of places in the area and Bob's had the best quote. They got me in early the next day even though there was an odd mix up and called me with a more accurate quote when they realised I needed all four brakes done, pads and rotors before starting the job. I ended up paying a lot less than I was anticipating and they were very quick, accommodating, and professional. I will definitely continue to go to Bob's for any car needs that come up.
Our emergency break down was handeled professionally and quickly we were back on the road quickly. Friendly knowledgeable mechanics. Towing snowplow bus services.
When I called Bobs auto Monday morning, I was in need of a tow, and a new starter for my 96 F250, as my truck had broken down in the market basket parking lot around 8:30 Friday night, and spent the weekend there getting hit with grocery carts. Brian answered the phone and told me he might have a chance to look at it that day, but would definitely get to it tomorrow, after asking what happened and what kind of noises I was hearing upon turning the key, he said it was most likely my starter, but his tow truck wasn’t going to be able to pick it up until later that day. To me that’s not really a problem because I figured since they would most likely get to it the next day, there was no reason to expedite the tow, and since I can understand that these places might be busy or even swamped with work, the next day was perfectly ok with me. BUT!! My truck had been in a public parking lot for the entire weekend, I love my truck, she’s in great shape for her year, and until this little starter issue, she’s never let me down, I wanted her safe at Bobs. So I called a very reputable and reliable towing company and they got my truck safely over to bobs no problem. Now you can look it up, but it’s a 96 so it’s just turned old enough to drink legally, she’s not perfect but I’m always nervous even letting some one drive my truck, let alone work on it. I told Brian my shifter knob had broken off so you needed to be careful with the shifter, we both chuckled a little bit about how common and extremely annoying that is on these old trucks, gave him my key, shook his hand, and felt better my truck was out of that lot. Expecting a phone call the next day, I was surprised when my phone rang later that afternoon, the very same day. Brian tells me my trucks all set, it was the starter, and the bill was shockingly reasonable. He even tried to source a new shifter knob for me, something he didn’t have to do, and he also gave my truck a little inspection all over to make sure everything was good, and there was no b.s. I knew I needed tires, there next, but that’s all he said. 21 year old truck, most shops would have a field day with saying I need this and that. I was in need of a truly reliable and trustworthy auto mechanic and repair shop, and I think I just found them. They took care of my truck, and took care of me.
Hardworking, honest, candid, helpful, love them. Ratings well deserved. A friend drove up from CT, lodged at the Westford Regency, and his car wouldn't start the next day, Sunday. Snowing, cold. We tried his roadside service, then mine. "Crank No Start" was the situation, jump start did no good, so it was towed Sunday night to a nearby garage that had good online ratings. Bob's. Friend stayed another night at the hotel. The next day we found out they were very shorthanded at Bob's, but the person who took our call managed to squeeze in a look midday. Thought it could be fuel pump, over $500. Could be a while to get it fixed. Friend rented a car and drove home, unsure what or when. Lo and Behold on Tuesday Bob's had a mechanic return from vacation and they checked it out. Not fuel pump. Not sure what caused the problem, but they got it running. Friend drove back to MA, picked up his car. Was charged only $40. And was candidly advised to get another car, which he is doing. Well Done, Bob's
Bob's auto service in Westford is a family owned an operated garage. They have been around for a long time. Over the past 1 year, I have been taking my car there and I have been very pleased with their work. After getting outrageous quotes from dealers and other big names in the area for a 90k service, I decided to ask this little guy down the street to see what he thought needed to be done. Mark thoroughly inspected my car, explained the work that needed to be done and when he gave me the quote it looked reasonable and much lower than the big name dealers. My car is in great shape. Ever since that time, I have been taking my car here. They treat you with dignity, work is done promptly and professionally. If you are living in the Westford/Acton/Littleton area, I would highly recommend Bob's auto service.
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