I called earlier today to try and schedule a tow at 6:30PM, but they said to call back later to request the tow. I call back at 5PM and then they said they weren't accepting any more tow requests! Unbelievable!
unbelievable: AAA assigned them to respond to my call for a jumpstart at home. They claimed TWICE to have come out and that I wasn’t there - but no one came either time. Obviously I was at home, went out as soon as I got the text both times and not one vehicle anywhere. Their records of having waited proved they lied bc the time they said they left was BEFORE the time I received the text saying they’d arrived. (3 hrs later and I’m still waiting for help.) If they lie and mess customers around, why would anyone trust them? Many terrible reviews prove their poor service. I advised AAA to stop using them.
I’m very thankful for Pro Tech and their help when I had a flat tire. The team was professional, responsive, and honest — which really matters in stressful situations like this.
They weren’t able to change the tire for a spare, and I truly appreciated their honesty and the fact that they refunded that part without any issues. On top of that, they did an excellent job with the towing — quick, smooth, and handled with care.
Great service, honest people, and a company I would absolutely recommend. Thank you, Pro Tech!
The truck driver was friendly but the dispatcher was rude, inpatient, and inconsiderate when I explained that the driver was arriving 40 mins before the window that they provided for his ETA. The dispatcher also hung up abruptly after telling me he can’t change the pickup time
Had a fellow named Roberto attempt to tow my vehicle tonight. The little fellow seems to not enjoy his job at all and was very rude to me- and I have CCV video of our interaction. I wouldn’t ever recommend a tow service that would employ someone so inadequate and rude. Worst experience I’ve ever had with a tow operator and the first one that I didn’t tip in my life. lol do NOT use these chaps unless you enjoy open hostility and watching someone flounder with equipment like he was never taught a thing about towing, or more so customer service. Basically the clown had a melt down over me peering off the sidewalk to see where he attached my vehicle. If you own or manage this company check the video that “Roberto” was so proud to point out to me. 11/29 at 11:20PM like I said: I have video of this epic interaction. :)
I’m a young woman for context. I was stopped in a lane side by side to a man in an protech tow truck and he’s yelling things to me through my window?? Then proceeds to stick his camera out the truck window clearly taking a photo of me. All in the company branded truck mind you. So if that says anything about this company’s professionalism and type of people they hire… I would steer very clear
Friendly, helpful and professional. Great towing experience thru progressive roadside assistance. Timing was ultimately faster than progressive quoted.
Henry was my tow driver. Very exceptional guy for the job. Very challenging drop off spot that most drivers wouldn't do, he did not hesitate or complain and made it through a tight spot. Thank you
I buy my gas here because the price is always the best and the service is great while you're waiting for them to fill your tank they wash your windows hardly anyone does that anymore! I have to add that the owner always has American flags along the property.
horrible people. didn't even use this service just casually driving down the road in waltham/Newton and a truck cut us off, we let him go as soon as we realized he was going, he then used the lights in the back of his truck to flash us and we were confused on why, so we drove up next to him and he just gave us the finger so we just kept driving. he then caught up to us so i rolled down my window and tried explaining that we were trying to let him go and he just started making really strange derogatory sexual remarks and hand gestures. super weird especially for someone who's driving in a company car. dude needs to get a real job or take up some therapy sessions for real. he's a lawsuit waiting to happen.
My review may change if they pay for the damage they made to my vehicle. They did respond quickly to a call I made to a care coverage like AAA. They came to remove a flat tire and put my spare tire on. However the service person did not properly set up his jack and ended up damaging my vehicle. I am still waiting for them to pay to get the damages repaired either thru their insurance or directly. This is taking much longer than it should.
Absolutely horrible experience, just got a flat tire on the side of the road and one of their drivers saw me and pulled over and asked to help I just needed a tire changed. I said I was a AAA member but he said he couldn’t take my card unless I called in so I called into AAA as soon as I come back, with the case number for him, he says he has another call and then leaves me stranded in the middle of the highway over a job that would’ve taken five minutes..
I asked for premium like I always get, the sticker on the fuel door says premium only and they filled it with regular. Avoid this place if you require premium fuel and care about your engine.
Pro Tech service was excellent.I had a flat tire today, called AAA, and the tow truck from Pro Tech was dispatched immediately and put the spare tire on. Driver Anderson G. was excellent, very efficient and courteous. Thank you Anderson and Pro Tech.
Since this is a full service gas station, I asked the attendant to fill my tank with premium fuel (as recommended by the manufacturer). After he was finished filling the tank and handed me the receipt, I noticed it showed the price for regular gasoline.
When I asked him if he had used premium, he said no. I told him that my vehicle uses premium gasoline. He looked at the gas cap and saw that I was correct and laughed. While he admitted that I was right, he offered no apology.
I drive a $120K vehicle. The last thing I need is for something to go wrong due to this gas station's negligence. Needless to say, I will not be returning to this establishment ever again.
The roadside service was issued from the credit card. Shortly after, the car worked again so I tried canceling the service but the website wouldn't let the user cancel it. The towing driver ultimately canceled the service upon hearing my situation but the charge appeared anyway on the card even though the car wasn't towed. At the end, I received a charge for towing even though the car wasn't towed. Whether it's through AAA or credit card, please consider that they have questionable credibility and explore other options.
Horrible horrible experience. Called through triple aaa. Driver Rubin was rude and uncooperative. They demanded extra payment on the spot and then refused to tow my car when I tried to call triple aaa to confirm policies regarding tow payments. Would not recommend.
Great service, Jonathan showed up in less than 20 minutes after I blew out a tire on my Maserati from a pothole. He was careful with my car which is very low and easy to scrape on a flatbed while being efficient and friendly.
Car was stuck in park, couldn’t get it in neutral. Were able to put skates under the wheels and was safely able to pull my car onto the flatbed. It took a lot of hard and careful work to get the job done. What a lot of other towing companies wouldn’t/couldn’t do, these guys did it perfectly.
Marvin N. was prompt in showing up and quickly dealt with my battery problem. While he ran the battery test, he explained how to avoid the problem in the future, including what wrench to use, how to cover the terminal to prevent other problems, etc. He changed the battery after reminding me it was under warranty, so I had a better performing battery in ten minutes or so—all before the rest of my family had even woken up.
They saved me AAA service was horrible. Finally they sent Pro Tech towing. Jefferson was driver. The nicest most helpful guy and a great driver too. I live over an hour from Cambridge where I had the car trouble I felt totally safe and secure ! Bravo for Jefferson and Pro tech
I was sent this company for a roadside assistance. They called to say they would be there in 30 to 45 minutes and my husband told them the car was at a dealership and needed to be sent to another dealership They said they couldn’t take the car off the lot and my husband told him he had the keys and he would move the car to the street. They agreed, about 30 minutes goes by and they still hadn’t moved from the location. They called back and said they weren’t coming to get it. They would come tomorrow because they can’t move the car off a lot while it’s closed. I explained to them that my husband was there and already moved the car to the street. They said OK they would notify the driver. I got a text saying the driver was there and there location was no longer available for us to see. My husband called back they said they were too busy and we were too far they wouldn’t be coming! How rude how unprofessional. It’s literally your job!!! It looks to me like they accepted the tow and are still trying to get paid for it. I will be making A complaint with AAA
I didn't use them for towing, but since it sounds like calling about a complaint won't do any good I'll just post it here. One of there drivers was in a NH town, pulled over on the side of the road (not picking up a car). I'm driving and was about to go by him, when he suddenly pulls out with no directional and almost hit me!
Shows up 20 minutes early gives me a call, which I missed. I call him back two minutes later. No response. Call the dispatch center: “Sorry he left”. “The car wasn’t there”.
Edit:
I called back twice and the driver finally showed up. He was a nice guy and got my car towed. I'll give 3 stars in the end. Why did I have to get angry on the phone to get a tow? Not sure.
Our insurance tasked out Pro-tech to help us with roadside assistance. The reaction time was so minimal it was barely existent. The gentleman was very happy to help us identify the problem and get us back on our way in minimal time, all while being pleasant and thorough. We were very impressed all around with our service.
Had this company towing my car after a flat tire in April. They picked up the phone and sent someone which I appreciate. What is weird is that on the call they said $150 fee plus $7.50 per mile, but when the truck driver got here, he asked for $199 start fee and $7.50 per mile. Been waiting in the cold for long I didn't want to argue, but asked him to give me a receipt, which he was reluctant to, after I asked again, he said he'll leave it in my car when he drops off my car, which I didn't find. Recently saw another towing business(Watertown Towing) in action, got curious and asked about their price, confirmed that I was definitely screwed.
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