Pro-Tech Towing & Recovery JunkYard in Waltham (MA)

Used through AAA. Tech was at Alewife and had car open within 30 minutes of original call. Took 2 minutes to open my car to retrieve my keys. Solid effort!

Thank you, Victor. You did great work, getting my Subaru going again and cleaning up my battery. You were terrific! Charlie

They saved me AAA service was horrible. Finally they sent Pro Tech towing. Jefferson was driver. The nicest most helpful guy and a great driver too. I live over an hour from Cambridge where I had the car trouble I felt totally safe and secure ! Bravo for Jefferson and Pro tech

Marvin N. was prompt in showing up and quickly dealt with my battery problem. While he ran the battery test, he explained how to avoid the problem in the future, including what wrench to use, how to cover the terminal to prevent other problems, etc. He changed the battery after reminding me it was under warranty, so I had a better performing battery in ten minutes or so—all before the rest of my family had even woken up. Very nice man and a pleasure to chat with.

Paul B did an amazing job. Super fast response time and very nice. 10/10 towing

Emmanuel A. came to my aid twice in one day! First time I waited 2 hours (11 am-1 pm), the second time I only waited about 30 min (at 8 pm). Can’t expect AAA to be fast but they’ll show up eventually!

my technician harold was absolutely a gem! he drove my truck from somerville ma to rural northwestern ct in the middle of the night and was such a trooper for it. cant express enough how grateful i am for the wonderful service! thank you thank you thank you! :)

Extremely POOR service. The guy just left with my car before I could tell him where to tow the car. And he dropped the car at the WRONG location which caused me huge inconvenience. IRRESPONSIBLE towing company and driver. Can’t believe triple A works with this kind towing company.

Thank you to tow Driver Mark he did great job towing my car . I appreciate it

Got a pickup through Chase a roadside. Get an estimate when he’ll be here. Shows up 20 minutes early gives me a call, which I missed. I call him back two minutes later. No response. Call the dispatch center: “Sorry he left”. “The car wasn’t there”. Edit: I called back twice and the driver finally showed up. He was a nice guy and got my car towed. I'll give 3 stars in the end. Why did I have to get angry on the phone to get a tow? Not sure.

I was sent this company for a roadside assistance. They called to say they would be there in 30 to 45 minutes and my husband told them the car was at a dealership and needed to be sent to another dealership They said they couldn’t take the car off the lot and my husband told him he had the keys and he would move the car to the street. They agreed, about 30 minutes goes by and they still hadn’t moved from the location. They called back and said they weren’t coming to get it. They would come tomorrow because they can’t move the car off a lot while it’s closed. I explained to them that my husband was there and already moved the car to the street. They said OK they would notify the driver. I got a text saying the driver was there and there location was no longer available for us to see. My husband called back they said they were too busy and we were too far they wouldn’t be coming! How rude how unprofessional. It’s literally your job!!! It looks to me like they accepted the tow and are still trying to get paid for it. I will be making A complaint with AAA

I didn't use them for towing, but since it sounds like calling about a complaint won't do any good I'll just post it here. One of there drivers was in a NH town, pulled over on the side of the road (not picking up a car). I'm driving and was about to go by him, when he suddenly pulls out with no directional and almost hit me!

Our insurance tasked out Pro-tech to help us with roadside assistance. The reaction time was so minimal it was barely existent. The gentleman was very happy to help us identify the problem and get us back on our way in minimal time, all while being pleasant and thorough. We were very impressed all around with our service.

Brandon was prompt, polite, professional and a very pleasant man. Brandon kept me informed about what he was doing at all times. I was going to place my new registration sticker on my license plate at about the same time that Brandon arrived. So he kindly removed my old ones and placed on the new one. Now that is really going above and beyond! God Bless him! Thank you, Ann Rynne Happpy Easter!

Had this company towing my car after a flat tire in April. They picked up the phone and sent someone which I appreciate. What is weird is that on the call they said $150 fee plus $7.50 per mile, but when the truck driver got here, he asked for $199 start fee and $7.50 per mile. Been waiting in the cold for long I didn't want to argue, but asked him to give me a receipt, which he was reluctant to, after I asked again, he said he'll leave it in my car when he drops off my car, which I didn't find. Recently saw another towing business(Watertown Towing) in action, got curious and asked about their price, confirmed that I was definitely screwed.

Unbelievably bad towing company. I had transmission issues in an INCREDIBLY dangerous location, and was made to wait for over 3 hours while the dispatcher fed us repeated lies about how the driver was "just down the street." I then gave the driver explicit instructions on where to place the vehicle. These instructions were completely disregarded, instead placing it in my neighbors parking area. Call ANYONE else.

Pro-Tech answered the phone promptly and had a flatbed to me within 10 minutes of my initial call. I drive a classic Porsche and the truck driver, Nelson was extremely careful and efficient loading it up. He gave me a ride home and even helped me maneuver the car into the garage. Thank you Nelson and the rest of the team for your professionalism!

Not a great experience with this company. Placed a service call through AAA. Was next in line, truck was 5 min away, and watched on the map as the driver pulled over for 20 minutes, then turned around and went the wrong way. Called dispatch to find out what happened and the man who answered was disorganized and unhelpful. The truck didn’t show up for another hour after that - waited 2.5 hours in total.

I’ve used this business for towing twice in the last week through AAA. Two different technicians and both were excellent. They were polite and efficient. The wait time was minimal. Whether you have AAA or not, I would definitely recommend them.

We had the best. service. EVER with Raymond! He was so genuine and so kind and made a negative car experience an extremely positive one. His optimistic outlook and good energy was contagious, and was so knowledgeable about cars. He even taught me how to change a tire! Can’t say enough good things about him. Will definitely be calling again if I have more car trouble. 6/5 stars!

Just had one of their trucks on route 3 towing a black car serve 2-1/2 feet into the other lane pushing another car almost off the highway and didn’t even notice

Excellent workmanship and friendly service in Winchester today patching a flat tire because of a nail!!!!

Today was a terrible day for me. My best friend had a medical emergency and was taken to the hospital. I found his car, but it was far away from home and I couldn't get anyone to drive it. I was alone, it was dark and cold. AAA couldn't find a driver that was willing to help me until Pro Tech and Jason answered my call. Thank you, thank you so much for coming to get me and take me home. Jason was very kind and professional. The car is home safely. You made a really, really bad thing so much better.

Paul from Pro Tech was sent to tow our car through AAA. He was very kind, clear, and efficient. Got the job done well and did a great job communicating to make sure he was putting our car in the right place. 11/10 for Paul.

Juan from ProTech came to tow my car and drive me 20 miles to my mechanics. It was a super stressful day and he was really friendly and kind. Got the car on the truck in no time, made sure it was locked into place and delivered it safely to the auto place. Highly recommend them.

After spending 3 hours waiting in NH on another tow service through AAA a pro tech driver pulled up to drop off a different car. After explaining my situation the driver called his boss and told me to call back AAA and chance my tow to them. After going back and forth with multiple phone calls the tech was extremely patient, taking, and making multiple phone calls to help me out. He was a pleasure to work with a great help to me in my time of need. 10/10 would recommend to a friend

I went to an appointment and came out and couldn't start my car, so I called AAA. First AAA sent a battery guy who determined that it was my starter, not the battery, so I called again for a tow. I was 30 miles away from home and wanted my car to be towed to an auto shop in my town. Pro-Tech Towing and Recovery arrived before the ETA that AAA had given me. Kyle, the tow truck operator, first tried to start my car, but was unable to, so he towed my car to my mechanic and then drove me home, a few blocks farther. As soon as I got home, I realized that I had left my house key (which was on a different ring than my car key) and couldn't get into my house. (I couldn't walk back because I have a problem with my foot.) By this time, it was beginning to get dark and the auto shop was closed. I told Kyle not to worry and that I'd call a friend and go back for my key when the auto shop opened in the morning. He drove away, but came back about 10 minutes later with my house key, UNASKED. This turned out to be a lifesaver for me because my neighbors were away and I didn't have many local friends' numbers on my phone, which by this time didn't have much charge left anyway. I was never so impressed in my life! This was by far the best towing experience of my life! Highly recommended.