Had to spend 80$ to overnight shipping a letter and walk 4 miles home to pick up my car the next day. Then get a 20 minute lecture on why that was ok and not price gouging.
This place is garbage. My uncle went there to pick up his SUV that had been towed the day prior, they charged 450 dollars to get it out of the lot when it hadn't been a whole day. To make it worse, they kept insisting that the final pickup is at 3:00 pm to make sure they would charge more money. PURE GARBAGE!!!
Dont even deserve one start but I wont be able to write review without it. Horrible owner. Overpriced. Rude. Absolutely worthless to deal with such businesses.
Actual criminals. Their entire business model is based off you not having of enough money or connections to sue them. They damaged my car while it was in their yard, made me and everyone else wait about 2 hours just to attempt recovery, then charged me nearly $100 extra for services they DID NOT provide. Conveniently they only take cash, but don't have enough money to give you any change. If you ever have to deal with them CALL A LAWYER!!!
Previous review was censored despite being factually accurate.
All I can say is if you want any semblance of proper service, use literally any other tow company. They always seem to be on police rotation so they will try to call them; try to avoid that for your own sake.
The owner of this place he is extremely thick and incapable of having his own business he yelled at me and was extremely thick and did not want to solve The problem of my car I make an alert beware of this towing my car is there for more than 15 days and he does not solve the problem, does not try to help in anything
This guy should be in jail of verbally abusing me and my mother, I will try to sue this company for the ignorance with customers, he hang up on my face and kicked my friend out the shop. Terrible.
Chris the owner of the business was verbally abusive toward me as a customer. I asked him to address my concerns regarding the $420 fees that he charged to release my vehicle held for less than 24 hours. He yelled at me and called the police claiming I was disturbing his operations. I never raised my voice at him once (I recently had three vocal chord surgeries and can’t even yell even if I want too, but that’s beside the point).
The background story is that the vehicle died on the road 2.3 miles from his business (near Moostones the restaurant). Apparently, his business has a contract with the town of Chelmsford so the police only calls his services.
I found the fees excessive because he charged me a supplemental fee of $132 for pulling my vehicle from his yard to the street (less than 50 feet). He insisted that those are the fees set by the Department of Public Utilities and all the fees on my invoice are within Massachusetts regulations. I offered to drive the vehicle out of his yard myself to avoid that fee but he refused. Two hours later the other towing company that came to tow the vehicle to the dealership turned the car on and drove it unto their flatbed unassisted by any cables. This goes to show the vehicle could have left his yard with no service on his part.
Worst service and experience I’ve had in a long time anywhere.
I had a very disappointing experience at this auto shop. From the moment I arrived, the staff member was dismissive. We were trying to arrange for a tow, but the communication was unclear, and they couldn’t provide a reliable time for when the shop would be closing. Then when it was time to pay she then let us know we had to go get cash but didn’t let us know beforehand. We tried to explain that she should’ve told us sooner and when I expressed my concerns, the staff member responded rudely and accused me of being disrespectful for saying she wasn’t listening , despite me simply trying to clarify the situation. If you’re already stressed about car troubles, I would strongly advise looking elsewhere to avoid additional frustration and poor customer service.
This place is the WORST PLACE your car can get towed to, they will do every thing to make your life miserable
Their towing company name is Chirstopher's towing
God forbid if you're in an accident make sure police don't call this towing company if they come refuse the service as you will be in more pain after the accident
After a small accident Tony’s garage towed my car and took care of everything. From dealing with the insurance company to making sure everything was fixed perfectly. They constantly kept me updated and had my car detailed inside and out as a curtesy because a part was back ordered and the repairs took longer then expected. Thank you for a great experience. Well done.
See Christopher’s Emergency Equipment Reviews... Christopher’s Towing, 76 Riverneck Rd, Chelmsford, MA
My car was towed from my apartment complex. When I went to get the car back, one of the workers would not help me. Instead, he said his shift was over, locked the yard gate, and left. So inconsiderate. The owner told me to wait 20 min for someone else to come back to the shop. I waited an hour to avoid paying another day of $35 storage, but no one came back (pretty sure he lives across the street). Went the next day by Uber, the owner never greeted me and had his back turned the entire time. A lady wrote up a bill for 253, but he wrote in his own figure of 288, knowing what happened the day before and how I tried to pick it up. After taking my money, they ate lunch in the office and were in no rush to get my car. Worst experience ever.
Not a fancy place but definitely a one stop shop as they do auto body work, mechanical work and also have a towing company. So, whether you breakdown on the road or get into an accident on the highway they can take care of you.
The owner (Chris)was extremely nice and helpful...but the guy that works for him is completely ignorant not only on the phone but in person too...rude it's almost like he looks to make an already bad situation worse....on second thought after getting my car back from them with my windshield cracked, my almost full tank of gas gone like now gas light on and the inside completely trashed f--- this place....worse tow company on the planet
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