AutoZone Auto Parts in
Chelmsford Township (MA)

I needed help with my windshield wipers and it was soo cold! Im so thankful thr employees helped me!

These guys were wonderful! I walked in with my toddler, and they wasted no time asking how they could help me. I explained that I needed new windshield wipers. They looked up what I needed right away, and walked back in the store and pulled them off the shelves for me - I didn't have to move at all! After I paid, they asked if I was in a rush or if I wanted them to install them for me. After a brief wait (no time at all - just long enough to get my toddler buckled in and situated with a snack), someone came out and installed my new wipers for me. I tried to give him a tip, as it was 20 degrees, but he declined. What I believed would be a stressful shopping trip (and installation experience) turned into a quick and easy service. I would recommend anyone come here for anything they need!

Staff very friendly and helpful

The manager was extremely helpful. The moment I walked in the door. He asked what I was looking for, went to the shelves and helped me to pick the right oil for my car. He also apologized for the mess because they are moving the location to a nearby spot. This was a great retail experience!

Thank you for the help Will I went to the AutoZone with car issues. He was very polite. Helped lead me in the right direction and I was on my way within a few minutes. Will definitely come back here again. He helped me out from paying nearly double at a car dealership. Will come back here again.

Went here today to get new wipers for my truck. The staff was extremely helpful and the gentleman who rang me up Akiva, even offered to install the wipers. Absolute great customer service and will be back!

Sold me a battery and asked for help to install he said i can do it for a basic Honda unprofessional . The store manager can’t install a simple battery. Very disappointed

Harry from Chelmsford’s auto zone was very helpful! My husband was in the hospital and we didn’t know how to change the oil, and Harry helped us kindly. Much thanks to Harry and Autozone.

Normally I try to park further away from other cars because of my inability to easily get in and out of my car by but this time because I needed to have a heavy battery brought in I parked closer .attempting to clean a mess my son made and getting him into car seat a employee was trying to back into the tight spot when there was clearly other spaces available I tried to hurry but I can only move so fast the employee left the car half way in spot and went in and when I told him I was trying to clean up melted ice cream and get my son in car he told me well I work here .well I am a customer and I also heard him say when he walked in Rude people quite frankly I think he was rude and I had to ask someone to get into my car to move it because I couldn’t get into my car

Great stock of "nuts, I ran out of that" parts and fluids for whatever you're wrenching. Loan a tool program has saved my wallet plenty of times. Easy location on Drum Hill, right next to Cumby's if you need a fill up, too.

I went into the store around 5-PM 12/5/2023. The tall slim long-dark-haired gentleman that helped me was a wonderful and friendly guy that help me without me asking for help. He was super nice and helpful. Kudos!

I want to give a HUGE shout out to Kayla the assistant manager!!! I’m so grateful and so appreciative for Kayla the assistant manager. She went above and beyond her job duties to help us. We drove 15 and a half hours from Chicago and our car took a turn for the worse. She was hearing us explain to another gentleman how we just drove from Chicago and how we needed to change our spark plugs. But of course me and my sister had no idea what to do. So Kayla took things into her own hands and did it herself. We’re truly so grateful for all her help and her being so kind to us!! I’ve never met such an amazing person like herself. She didn’t know us and didn’t have to go out of her way to help as much as she did!! We’re loving Massachusetts already!!! Thank you so much Kayla!!

A special kudos to Brett D! For starters, he helped me purchase the oil I needed for my Honda CRV. I then drove to the back of the building to put it in. In doing so, I inadvertently knocked the unscrewed oil cap into the back of the engine and couldn't find it anywhere. Not knowing what to do, I went back into the store and embarrassingly explained my predicament to Brett. Without giving it a second thought, he came outside with me and laid down on the wet pavement underneath my vehicle. After a couple of minutes, the two of us were able to locate the cap and retrieve it. In my eyes, Brett went beyond the line of duty to help me! To be frank, I don't know what I would have done without his help. AutoZone management should consider themselves very lucky to have him on their payroll.

My son was trying to get his Jeep serviced at a dealership but we needed the tire spline key specific to his tires. We looked everywhere for this specific item which is not easy to find. The men at autozone searched their store and found the perfect match in a drawer. Because it was no longer packaged and could not be shelved they didn’t even charge us! They really saved the day 🥰

Bret is an incredible asset to AutoZone. He kindly assisted me with a 2011 Subaru that was overheating. Professional, explained everything - I learned alot! Bret and Kayla are knowledgeable and made me feel at ease, quickly grabbed the supplies I needed. Great people.

Brett Dery, manager on duty, was incredibly knowledgeable, patient and helpful. There was difficulty processing a return because of internet connectivity. Seeing my concern, Brett explained to me what he had to do and why it required a few extra minutes.

Would like to sincerely thank Brett at the Chelmsford, MA, location for his outstanding customer service and vast automotive knowledge. Minutes before closing, Brett went above and beyond to ensure I had the correct tools to safely fix and keep my vehicle on the road. Thank you!!

Brett D was amazing! He made sure that we had everything I needed to replace my rear brakes despite it being insanely busy in his store. Would def recommend him for any advice you may need.

I can't say enough good things about Autozone in Chelmsford! Harry and Brett are the best! I needed a new battery for my Jeep. I went to Autozone and purchased the battery. My sister in-law and I were in the parking lot trying to install it and were having some trouble. Harry, from Autozone, came out and instructed, coached and walked us through installing the battery. He was pleasant, helpful and extremely knowledgeable. We were still having an issue so Brett, Autozone, came out too. He took a look and told us what the problem was and how to fix it. My car is running perfect! I highly recommend Autozone in Chelmsford!

Harry was extremely helpful when I was looking for a new windshield wiper. He suggested one that is working great and even offered to put it on for me. I didn’t have that car with me so he walked me through it. Thank you Harry!!!

Best experience I have even had in a auto parts store. Bought an ac recharge can for my Subaru. However it was not fitting in and brought it back. Nelson tried with several other recharge hose and found that AC was actually overcharged. Asked me if i want to return. Didn't have the receipt , but he took the time to search all the computers to find my receipt and processed the return. Much appreciated and will return in future for more automotive needs.

Amazing service, Brett (Employee) actually came outside and helped me with my oil and a few other products. Honestly could have not asked for better help. Highly recommend! Thanks Brett!

2022: Went in for my new car to be checked due to the engine light coming on and Nelson helped me out so much with everything including advice on maintenance since it’s my first Volvo! I literally drive to this autozone due to the customer service. Dylan was able to give insight also with another issue I had! This autozone IS THE BEST! They Hire THEY BEST!! 2020: Very friendly staff. Jonathan O. Is my go-to guy. He goes above and beyond when helping! I am extremely appreciative because the first few times that I visited the store, I did not purchase anything, I just needed my battery checked, engine, and alternator. He had a lot of patience without becoming frustrated with me and I Am extremely grateful. Now my car is up and running! Great place with friendly people.

just bought two pairs of brake pads for some emergency car work. the price paid was a lot higher than what you can get from many online sites. the guy there today, a manager kind of guy, was pretty rude. unless you need some in last minutes or would like some advice from the store, there isn't much need to visit it again in any time soon. you get what you paid for, and they are reviewed by how they server the customers.

4/24 Saturday afternoon...went to Drum hill store with a bad 12v battery. Nice guy tested it out as bad 6v...looked up warranty info and replaced it with no hastles. He even brought it out to my car/he didn't have to. Kudos to this employee (big guy black beard)!. Renewed my faith in this store! I neglected to get his name but THANK YOU

Awesome team customer service! Will and Amanda were very nice, all smiles, great help, tested my battery which was dead, and then restarted my car and guided me to the Billerica autozone to get my battery swapped for a new one, because the town of Chelmsford apparently doesn't allow them to do any work on the car, but they were very helpful, answered all of my many questions and made sure I would get great customer service in Billerica! Awesome customer service in both towns! Thank you!

A typical AutoZone auto parts supply chain location. They stock nearly every and any part you might need or be looking for for your vehicle... The staff is very friendly, and extremely helpful in my experience. They do their best to provide you with the most accurate / helpful advice, answers, and suggestions related to your auto-needs. The only somewhat negative remark I have for this location is minor disappointment that they do not keep HID and/or LED light conversation kits in stock (or, at least not for the vehicle I needed them for)... Other than that, 5/5 ⭐s for everything else...