What clients say about Pleasant Street Shell in Belmont Township (MA)
I've been stopping here for years to get gas. I didn't realize the gas station had turned to self service recently, but for some reason your night attendant was very upset and angry that he had to stop what he was doing to pump my gas. If he had simply told me that you're no longer full service I would've happily done it myself. Instead I decided to go elsewhere because I don't expect a response like that for simply assuming something that's been the norm for years (full service).
My daughter’s car died in the parking lot across the street, 10 minutes before they closed. I spoke to Bill on the phone and told him that my daughter was stranded across the street. he told me not to worry about it, that he would take care of her. He walked across to her car, and jumped the battery. He was able to get her home to me safely. Somehow I could tell he was a dad too.
I've been a loyal customer of Ellakkis Automotive/Pleasant Street Shell for years, and I can't say enough about the outstanding service they provide. As a family-owned business, they truly embody honesty and trustworthiness in every interaction.
The team goes above and beyond, whether it's routine maintenance or complex repairs. Their expertise and attention to detail make me confident my vehicle is in excellent hands.
If you're looking for a reliable and skilled mechanic, I couldn't recommend them more!
Almost two years I’m the customer for both my cars: inspections, regular maintenance and repairs - always it works well in professional and friendly manner. ofc sometimes it a little expensive and taking a time but job get DONE…
💪👍
I had a MA state inspection. They encouraged replacing the brakes as they were running low. I didn't have time and it would've been ~$400. The garage I then used for an oil change said there was plenty of life left and it was not worth replacing yet.
If you do get any suggestions like this, question when it is really necessary.
I’ve been taking my car here for oil changes, inspections, and all kinds of repairs for nearly a decade. The work is always good with reasonable prices, very often same-day, and they always explain what they’re doing and why. Highly recommended.
At best, our attendant (I think he was the owner) is rude. At worst, he is a rip-off man. The station is full serve, and I asked for regular gas. He pumped premium gas instead. When he gave me the receipt, I questioned the price explaining I asked for regular gas. He replied, "It's only money" in a loud and rude voice. He was extremely dismissive and did not apologize. He was so rude I felt I should avoid a confrontation with him for my own safety, and so I left. It seemed like he intentionally took advantage of me because I had out of state plates and would not be in the area and so I would pursue the issue, however, I can't prove it. It could have been a mistake, but why not apologize for the miscommunication. This place has enough bad reviews that I suggest you go elsewhere.
The gas station replied to my review below, but they missed the point. Although I asked for regular gas, the attendant pumped premium gas and charged me for premium gas. Premium gas shows on the receipt so that doesn't help me correct the problem. The problem is that the attendant pumped the wrong gas to begin with and thereby caused me to spend about $7.50 more than I intended.
My wife had gone in for a state inspection. They identify that the tires were starting to get bald (which was probably true). My wife was going to take the car to the typical tire shop we use to replace them (which is 5min away on low speed suburban roads) but the attendant guilts her about being a bad mom for being willing to drive her children even a mile with tires like that and that she should definitely get fancy run flat tires - for a toyota sienna minivan! Long story short, I get back from my business trip to find that our minivan now has nicer - more expensive tires than our sporty BMW sedan...
I almost never write reviews but this explotive behavior towards a mom who was out of her element is completely unacceptable
My engine shield was destroyed after a winter storm. I pulled up and they were able to get me back onto the road within 20 minutes & fixed the problem the next day. Great, friendly service!
This family-run garage is my Belmont go-to for all my car urgencies and emergencies, be they major and minor. Kind, skillful, thoughtful, efficient. Grateful to have Pleasant Street Shell around the corner!
I asked clearly for $20 and they filled up my tank. I had only wanted $20 because I needed the rest of the money to feed myself. Now i cant because they are money hungry people who clearly heard me say $20 but knew i wasnt looking so kept going. Thanks belmont shell.
My car had a hard time starting this morning so I went to the Shell to get my battery checked. Turns out I needed to get a new one. They were quick and responsive and very respectful. I was in and out in about 30 mins. Grabbed a coffee across the street. Great experience and I would go back there again with other car needs.
Unacceptable service and attitude. To accept card they called me inside and asked if I want to make a $60 gas purchase. I told them $20 and they charged $60 anyway. When I asked they made a mistake the guy started shouting at me in a rude way and accused me I was lying and I was pushing them to use my card instead of cash. Completely unacceptable behavior. If I wasn’t paying attention they would have charged me a lot more.
Gas station and car repair shop are combined. Gas station is rather small with two pumps. Gas is okay price around the area. Clerk fills gas for you. Inspection is available.
Visited for a car inspection, but no inspection sheet was provided. It's not a big deal as the sticker on the windshield is replaced for August 2024, not for September.
1st experience: Came here for a car inspection. The car failed inspection because one of the windshield wipers was not working properly. Came back with the wiper replaced. They failed me again because the other one left a small streak.
Would have been nice if they told me the first time around. Moreover, the man was rude and just started yelling at me for it.
2nd experience: went to get gas. Told the guy I have a rewards account and proceeded to punch in my number. The attendant happened to walk away to help another customer. Another guy from inside comes out and starts yelling at me for being at the pump. I tried to explain, but he kept on yelling at me and told me to leave.
There will never be a 3rd experience.
These guys are great. You walk in, they fix your car. Fast and easy. I had a headlights problem, on a Saturday. Two other places told me to set up appointments days in advanced. Ellakkis fixed my car in half and hour. And they are open late. Recommended.
Have gone here for years and they are always courteous, prompt, and personable - service cost seems very reasonable. They have saved me many times when Volvo was booked up for several weeks.
Went in for an inspection. I asked the old guy if they had time to do one. He answered ye. I asked typically how long does it take and he replied “ you’re asking too many questions go somewhere else!” Super rude service
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