Tom's Auto Body Inc in
Ashland Township (MA)

This is an amazing family-run business that really looks out for the customer, every time. This is the third occasion that I've had to go there and I've never had any issues with any of the repairs done they are always professional and friendly.

Tom's Auto in Ashland, MA. is the absolute BEST!👍 Tom Sr. and his staff are brilliant advocates in assisting with auto accidents claims and working on your behalf in dealing with insurance companies. It's plain and simple. Contact Tom's Auto Body first as soon as you have an accident, and Tom and his hard-working staff will help you navigate the next best steps. I promise you will be happy with their services and you will feel greatly relieved 😌 Near and dear to Tom Sr. heart is his love for his grandson Nicholas. Nicholas was diagnosed with Cystic Fibrosis back in 2004. Since that time, Tom has consistently donated money for research to one day find a cure for Cystic Fibrosis. Tom would like to ask everyone and especially his patrons to donate to Cystic Fibrosis in honor of his grandson Nicholas McClements, who is battling and winning with the disease. Your gift would be greatly appreciated.❤

Toms honest kind caring and staff is caring his AutoBody workers are excellent Tom's Autobody shop is were you want your vehicle to be fixed

For many years we have turned to Tom's Auto Body for repairs. Accidents are always unsettling but Tom and his staff handle all of the paperwork, from claims, to repair, to delivery of your auto. You can trust their recommendations will be in your best interests. The front office is friendly and very knowledgeable. The auto body technicians are top notch and do a great job. Knowing that total satisfaction is their first and foremost objective we always recommend Tom's Auto Body to anyone in need of car repairs.

Fixed some scratches in our car. The repair came out great. Was done within the quoted time frame, and actually came in $150 under the estimate. Definitely recommend this place if you need body work done on your car.

If I could score higher, I would. They came in u set the quote, they gave me back my car cleaner then the day I got it. Professional but family atmosphere. Unbelievable detail and they stand by there work.

Should you ever need body work or are involved in a crash, this is the place you should go to. Tom's is a full service place. From beginning to the end they take care of everything. They also have rental cars available for when your car goes in for work. As far as the finished product, I couldn't have been more pleased. I was hit in the front and rear and they made sure everything was perfect before I took back my car. As far as customer service.... They're amazing. I was kept informed, every concern was addressed and they dealt with my former insurance company as they dragged their feet during the process. I haven't had this good an experience during a bad situation like this in my life.

Highly recommend! Tom and Team have been excellent with service, communication, price and friendliness! I’ve chosen them every time for both my personal car and work car!

The best place to get your car fixed. 5/5 Customer Service and Body work. Went above and beyond what was needed. Car came back clean. Work was spotless. Even cleaned my rims and a headlight that was yellowing. The people here are great. Definitely will never use anyone else.

Tom and his team at Tom’s Auto-body were so helpful to me in a very stressful time with my car. They took extra good care of me and went the extra mile. They are thorough and know their stuff. Very thankful to them.

Having teenage drivers, I’ve had to visit Toms on more than one occasion. I can not say enough wonderful things about this company. When there is an incident , I call and they help from beginning to end. They deal with insurance companies and all the negotiating, I don’t have to worry about a thing. Lucinda is always helpful and no matter how many questions or calls I make, she is always kind and patient. Tom is also so helpful in explaining everything from insurance to his own life experiences, he always has a story to tell :) thank you Tom’s Auto for all great experiences!

My first impression was that Tom was talking a bit too much and joking in not a very polite way, saying something like I will only explain twice even though no questions were asked except for when the estimate would be ready. He kept us busy talking about his work and his business expenses. It was quite unusual experience considering many repairs I had to go through in the last 25 years. What was more upsetting, the next day we received an estimate with items not directly connected to the damage and 21 day rental for a minor repair (a rear bumper replacement). Two other body shops nearby gave us an estimate less than a half of that amount. We are not going to fix our car here.

Tom and his team are great!! I've brought my vehicle to them on multiple occasions and I'm never disappointed. Most recently they helped navigate a claim due to a storm, and took care of all the correspondence with insurance, and we were very pleased with the outcome!! I am always referring people to go there, and am thankful to have such a great local resource.

I am simply gushing over the bodywork that Toms Auto Body did on my old Range Rover. The level of professionalism with everybody there is just phenomenal. Everything from paying the quoted price, meeting the deadline, constant communication, replying quickly to calls and emails. I couldn't have asked for a better experience. I'm almost tempted to scratch my bumper just to work with them again JK...😆 I just wish I had before pictures to show how well they did, the after pictures don't really put it into context. So... to Bob, Juan, and anybody else who may have worked on my car, I tip my hat...

Like most people here in the reviews this shop is great! To myra answering all your questions and explaining things to the body work they do on your car. I was involved in a hit and run on my brand new 2020 car and I didn’t hesitate to go to toms and boy did they fixed up my car looks like new!! The way they work with your insurance to get you a fair price is awesome I highly recommend this shop!!!

I had a long pending body work on my Odyssey, recently moved to Ashland and since I am not using the car at all these days due to lock down though is the best time to get it fixed. Based on reviews I approached Tom’s and boy I absolutely don’t regret it. They did an amazing job and delivered the vehicle in an awesome condition. The entire process was pretty smooth and not only was the body work done with great detail but car was washed and delivered sparkling clean. Thank you Bob and team 👍

The people at Tom's Auto Body are what separates them from most other businesses. From expert body work to great communication (starting with answering your phone call and Myra and Cinda providing guidance in response to your questions), they consistently do what it takes for a great customer experience. I've found managers Bob and Juan to be nothing less than professional and they're wonderful to work with. Tom's Auto Body knows how to navigate complex and challenging insurance matters in a manner that results in their clients getting a fair outcome, and they stand behind their work. What impresses me most (for well over a decade of having work performed by them) is how Tom has built and maintains a excellent business and surrounds himself with great people, like him.

Received good, prompt service from Tom's auto Body this summer - twice, unfortunately. Staff was helpful and efficient. They did all the dealing with my insurance company, which resulted in my car being totaled. Highly recommend.

Everyone at Tom's was courteous and friendly. They handled my insurance claim from start to finish, making it a smooth process that required minimal communication between the insurance company and me. They worked for what was in my best interest and I highly recommend their services!

This was my first experience at Tom's. He was recommended by good friends who have used Tom's for many years. I damaged my car pretty severely and the car was not secure. Bob took care of me and got the car in fast and the initial necessary work done in a timely manner and at a fair price. They even did a little touch up painting that I wasn't expecting which made the resulting work much better. I will be going back for the rest of the work that needs to be done as well. Everyone I met or spoke with at Tom's was friendly and helpful. I'm very happy with my service.

Tom has been working with my whole family for years, with every car incident we've ever had, and so when I got into an accident and totalled my car, it goes without saying that I had my vehicle towed to Tom's. Everyone that works here is absolutely wonderful and takes the time to explain the process. From helping to fill out the accident report to dealing with the insurance company (and everything in between), they are there for you every step of the way! There is NO ONE I trust more than Tom and his fantastic staff! I would recommend them to anyone!

Toms Auto Body has amazing employees that take great care of you. Very accommodating and work good with your schedule. They made it very easy to get everything together in order to fix my car. I have already recommended this body shop to friends!

Tom Sr. is a character to be sure. Once you get past his verbose style of dialogue and penchant for story telling, you'll find an experienced man who just seems to want the best for his customers. We brought our car in after a pretty major accident, and Tom was never slow to call back when promised, or chat when i had numerous questions (and I mean numerous ) about the insurance claims process. He was always informative, polite and his attitude remained consistent whether he was speaking with me or my wife. I think what made this a 5 star review was that after the car was considered totaled, we knew we had to sell it asap and put those funds towards a new vehicle. Not only did Tom quickly find a buyer (the day after I requested), but when the car had to sit on his lot for over a week while we waited for the title to arrive from the loaning bank, he stored it free of charge. That was huge considering we were very strapped for funds at that time. While I think his affect can be a little off putting with it being so grandiose, his mode of communication is mostly direct, and always tailored towards working for what we, the customer, needed at the time. Thank you, Tom Sr. We will always keep you in mind for other body work going forward. Regarding the bad reviews - my understanding is that Tom's side business, Mike's Collision (owned/operated by his son) was a lesser shop in terms of available technological and human resources. Our car was actually originally brought to Mike's, however Tom recommended we move it to his facility for the aforementioned reasons. I never had the pleasure of dealing with Mike, by my understanding was he was going through some personal difficulties, which may have accounted for his less than stellar customer facing facade in the past. It also seems like Tom's attitude may have changed over time, as all of his assertions and talking points came off as very sincere, including the final number to fix the vehicle which was under the insurance adjuster's price. This is just my experience, but it was a thorough introduction to both Tom and his staff, and I've not a bad word to say about any of them or their MO.

Tom's has helped us through two accidents. Throughout the process, they have really acted as our advocates to the insurance companies. They have many years of expertise and experience. Tom sr. always finds time in his busy schedule to talk to me on the phone. Also, the work they did our on our car was excellent. It came back looking better than new. And even when our car was totaled, they guided us through the process and helped us to negotiate with our insurance company. I would whole-heartedly recommend them to anyone!

Pretty bad experience overall -- unprofessional, not on time, rude when Tom realized they would not be getting my business, and seemed like there was something a bit shady going on. I went in for them to take a look at replacing a side-view mirror that got crushed by a box truck. Tom Sr. said that the insurance company estimate was too low, and that he would probably have to get a supplemental estimate from them because "there is always other damage." Bob, presumably the manager, later explained how they would try to claim that they would fix other things so that they could get the rates they wanted from my insurance company. I figured, as long as they dealt with it and it didn't impact my insurance, it would be fine. I was told that I would get a call in about a week to drop off the car. Two weeks went by, and I received nothing from them. In the meantime, I had to get my oil changed, and got a second opinion from them. The mechanic there said it would pretty much be a simple mirror replacement. When I called Tom's back and mentioned this, he basically told me to go elsewhere. I was intending to give them some more of my business if this worked out, but that is not going to happen at this point.

Over the past 6-7 months, I've become a regular customer of Tom's. 3 accidents / 3 Total's. Luckily not all me or my family's fault. Tom and his staff are extremely professional, knowledgeable and very friendly. They're able to work with you and your Insurance company to cut through a somewhat complicated process handling all aspects of your vehicles damage and Insurance claim. A very welcomed service in my situation! Based on my experience, I would highly recommend Tom's Auto Body and put my complete trust in their hands. Tom, to you and all your staff, Thank You for the excellent service you provided me and my family. Your business is an outstanding contribution to the community!

My daughter brought her car in which we feared was totaled based on several recommedations as to high quality of the repair work done here. Tom Sr was a wonder. Not only did he take all the time we needed and clearly explain what our options were, but when the car indeed was declared a total loss, he fought on our behalf to get what he believed was fair (and more than was first offered by the insurance company) for the car. While I cannot review first hand the quality of repair work, I can attest to the first class way in which Tom and his team helped us and took care of us. They clearly take extreme pride in everything that they do, and that is extremely rare these days.