Just moved to the area from North Carolina and so happy to have found this place. They did a thorough job making sure my old Subaru was in good shape. Super friendly and professional!
Just moved to town and am so grateful I drove past Pelham Auto. Was under the impression I needed an oil change and a couple fluids flushed and replaced. They checked all my concerns and told me I only needed the oil change and whoever told me about the fluids was likely trying to sell work. Needless to say, I’ll be a loyal customer from here on out. Bonus points for them being kind enough to let me and my dog hang out while we waited. Thanks Pelham Auto!
Amazing work! Fixed my Prius at a much cheaper rate than another mechanic had quoted me at. Very knowledgeable mechanics. And great to hear about their environmental/sustainability efforts and their cooperative worker model.
Excellent work! They are honest and trustworthy. I have been using Pelham Auto happily for thirty years. And they’ve been a worker-owned cooperative since 1978!
This place is truly excellent!!! I’ve been going for decades (yes, really!) and wouldn’t think of going anywhere else. The mechanics know what they’re doing, they’re fair, well-priced, professional, and experienced. There’s a reason they’ve been open for 50 years! Don’t think about going anywhere else – you’ll regret it.
I’ve never found a mechanic I trust more. They are sooo nice, their rates are reasonable (I never feel upsold), they never make me feel stupid, and they’ve very kindly managed, twice now, to squeeze me in on days when I had last minute car emergencies the morning I needed to leave for a trip. Cars can feel unpredictable but these guys are steady!
Very honest repair shop, they explain everything and how much it cost and why. I would highly recommend this repair shop if you are un sure where to bring you car for repairs .
My parents have been going to Pelham Auto for decades, and they've generally been great. Clearly there's been a change in management, though, because one of the younger mechanics there is either incompetent, lazy, dishonest, or all of the above. I took my parents' car in because a big piece of metal was hanging down from the undercarriage after the car went over something big. They said they'd put in on the lift and look at it. When they called us back they said they'd put it up on the lift and couldn't find anything. My father insisted this was wrong, and the older mechanic who was there agreed to put it back up on the lift and look. Sure enough, there was the obvious (even from crouching next to the car, let alone with it up on the lift!) big chunk of metal that had been ripped loose. Turns out it protects the high-voltage wire, so this was not only noisy but potentially a safety issue. The older mechanic said he wasn't going to say anything about the younger mechanic missing this (or lying about having even looked) because last time he complained about shoddy work by the younger mechanic he got a lot of grief about it. Why in the world would management protect an incompetent/lazy/dishonest mechanic, and give the mechanic trying to maintain reasonable standards grief??? Anyway, be warned that depending on who works on your car you may get dangerously bad service.
Went to have my car checked out and have maintenance work done to it and was shocked when they told me my car was “unfixable” .. I know my car is ‘96 but c’mon, they didn’t want to be bothered to help me out. I ended up going elsewhere and proud to say my car is driving fantastic now. I recently moved to Florida and it made the drive down (which reminded me to write this review). Would recommend putting in a little extra time and looking elsewhere for a mechanic.
I took my car in to get a few problems checked out. It was making a terrible grinding/ratchety noise and I was very concerned about it. I also asked that they put back the interior paneling that was falling apart as I can see the wiring in my car.
Pelham Auto charged me $100 and didn't address either of the main issues. They said they couldn't figure out what the noise was... and yet one week later, my maintenance needed light came on.
They fixed one small thing with the car and then replaced my windshield wipers (without asking me or confirming that was something i wanted. there was nothing wrong with them). When I drove later that day, and it rained, my windshield wipers did NOT work.. they kept getting stuck on one another. So they charged me for services I didn't need or ask for, and wasted my time in addressing the deeper problems with my car. Also $100 for what they did is an absolute ripoff.
I liked this place before but i believe they are very understaffed and don't have time to adequately address people's concerns. Because they wasted my time, my car now has more miles on it and still needs attention from a mechanic (who has time to give it the attention it deserves). Please hire more staffers or don't commit to looking at cars if you don't have the time to fix them.
Knowdlge/staff: Jason(I believe) is a great person to talk to about turbo Subaru’s. He knows a lot of good information about suspension, tuning etc. and will not recommend work that doesn’t need to be done, or that offers little benefit for the price. The rest of the staff there I don’t know to well, customer service on the phone has always been pretty good, sometimes a little grouchy but hey that’s how life is when you’re working on Subaru’s.
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Pricing/work. Helped fix a few small issues on my car in a hastle free manner. Also had my timing belt, water pump and thermostat done here. I’ve had some issues with the timing belt gasket leaking oil after that, some weird temp issue also occurred(can’t say if it’s related or not). I think they’ve done a pretty good job. Theyre more on the pricey end of things, if you’re looking for discounted work You won’t find it here. But if you’re looking for reliable and consistent work this is the place, they will never rip you off, you’ll pay whatever the book time calls for x there labor price.
Overall I like this shop, and think it’s a great place to take your car, out of all shops in amherst this is defiantly one of the most truth worthy and knowledgeable.
Friendly and professional customer service and quality work at a fair price. It's a worker owned co-op so everyone has a personal stake in the work they do and it shows. I'm not going to take my car anywhere else if I can avoid it going forward. Definitely recommend it to anyone in the area who needs work done on their vehicle.
I personally didn't get my car repaired here because I decided to part it. But they were very friendly, knowledgeable and all-round great people. My engine seized and I had it towed there and evaluated, they didn't charge me for the evaluation and even let me keep it there for two weeks. Great people. Thanks guys!
Wow. Definately recommend coming here. Their prices are lower than a few in the area which was very pleasing. I dropped my car off, not even an hour later they thoroughly looked at it and had it on a lift and gave me a quote. I have basic knowledge of automotive, and they explained what needed to be fixed so i could really understand what was wrong, while staying very personable and made me feel like i could trust them. They finished the job in less than a day. Definately coming back!! Fast, and super friendly!
The piggy vibes are a huge plus!
For almost 3 decades I have brought my Subarus and Toyotas here, and received the best possible service and flawless repairs. There is really no place like it.
I don't know why I didn't think to write an online review of Pelham Autos for so long. I guess it shows my age. I have gone to them for car repairs since 1981. Except for stuff they don't do, like body shop work, I haven't been to any other place in the area. The reason is they are competent, courteous, and trustworthy. If it is bad news, which it sometimes is with cars, you can trust them to lay it out for you, with sympathy and understanding, of course. I have heard that they are a tad pricier than some others. For the peace of mind, if you can afford the possibly small extra charge, they are the best. In thirty-five years, I have never once thought, "Gee I wish they had told me more, or that they had done a better job". And the pig motif and cartoons on the bulletin boards always bring a smile to mitigate the hit on the wallet.
This place is a worker-owned collective, and they're straight-shooters, and they know their stuff to boot. If you live in the area, there is no excuse to NOT take your car here. Everybody knows they're the best in the Amherst area.
230 Chauncey Walker St, Belchertown, MACar battery store
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