Preferred Auto in
West Springfield Township (MA)

Been here twice, needed an exhaust, the price quoted was the same as my mechanic friend said the repair would cost. Recently brought my car in. Was not overcharged when I thought I needed more repairs than I did. 100% honest and friendly.

Rick and his mechanics always fix my car perfectly at the best prices around. Perferred auto is awesome place to take your car for the right price! They get really busy sometimes because their so popular so be prepared to wait a couple of days to get in!

Rick and his team are Awesome! I had an urgent problem with a starter going out in my brother Mikes, GMC truck. Rick came to my rescue and even discovered a very dangerous situation with blown bearings in the sway bar that were very close to compromising the BRAKES! Ricks team got the job done quickly and efficiently at a fair price. Thank you Preferred Auto Roger D. Jones

Rick and the crew are top notch when you see the cars in the lot you will see why they are busy. I have an 07 explorer sport trac and I needed a timing chain the one that needed to be replaced required the engine to come out I thought this was going to be big bucks to my surprise it turned out very reasonable and they did a great job fixing it then about 10 days later had to have the front exhaust pipe and muffler fixed went back to Preferred and again the cost was very reasonable now my truck runs like new very happy about the work that was done and I'm sure you will be too. Excellent repair shop for all your needs. Thank you job well done

Great place to bring your car. They get it right the first time. very fair prices, and very trustworthy. Also very busy, they are usually booked up about 1 to 2 weeks ahead. So call for an appointment to make sure your car is repaired asap. I have owned my auto repair shop for about 3 decades, I'm out of the game now, but this is the only place I will take my cars. to.

Rick is the awsome. Real humble guy won't di** you around tell you need spark plugs starter, and a new engine when all it was a loose/leaking gasket or something. The whole team is great always willing to help and make right if they mess something up. I got a flat tire on on the way back home from the shop one day and made it into the driveway but could not get the thing off for the life of me because it had never been removed. I called the shop and Rick sent Justin one of the workers there to give me a hand he came with all the necessary tools to remove it and we got it off in no time now that's next level service absolutely recommend. Fair pricing with good service. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Complete waste of time! Owner is full of attitude and unhelpful! Never going there again! When we made the appointment weeks ago we mentioned that this is an electrical issue, if you dont want to fix the car, just say so.. Also brought my car to firestone after, they were so nice, they fixed my car and it turns out it was a fuse box issue not even electrical cause they took the time to actually look at my car not make judgements beforehand..

Rick and his staff have always performed quality work on my vehicle for about 8 years now. They go above and beyond fixing every problem I've ever had with my vehicle. I even had bumper and headlight damage and they fixed both so well, I can barely see where the damage was! They could have told me to go to a body shop but instead they fixed both issues perfectly. I always know I'm getting a great deal at Preferred Auto. I have never been overcharged for any service or repair. They always give me an estimate before any work is performed and the final cost is always less than the estimate! If you're looking for any auto repairs or service, Preferred Auto is the place to go! Rick and his entire staff are really friendly and trustworthy. Thank you SO much Rick and Everyone at Preferred Auto!

I was referred to this garage by my co-workers, and other people that highly recommend it. Making an appointment was easy. Staff was very friendly & accommodating. I was really stressed because money is tight, and I needed brakes. I was so happy that my car was fixed , and the price was affordable. I'll consider them "my garage" from now on. You can trust this place. They value their customers. They appreciate you, and don't treat you like a number.

My new auto shop for all my cars definently. The team at preferred auto body really helped me out when i needed it. My new used car bacame a major headache. long story short the place i bought it from is not a good place to be buying used cars. I brought my car down to preferred auto. They fixed up my car to such a better condition than when i bought the car. They are reasonably price, straight to the point, and will actually help you out when they can. Alot more than most auto body shops will do. Thank you preferred auto

These guys are honestly the best auto repair place around. If you want the work on your case or truck done right and a thorough check of your vehicle, these are the guys to have that work done. They are honest and have never overcharged me for anything ever!!

I know I’m a few months late on my review but I wanted to share my experience with this company. I am a carnival operator who had a truck break down during the big E and was referred to this company by locals, called them up and told them what was going on and told me to bring it in Wednesday. Initially told me it could be up to three or two days before he even had a chance to look at it. Mid day Wednesday he called me telling me he had looked at it and found the issues, he also said he had found a minor issue and wanted to know if we wanted him to fix it. I said yes and thanked him for his honesty. Thursday morning I got a call saying that the truck was ready to be picked up. To my surprise the job that I was told was gonna take several days was already done. When we got there that morning he went through everything he did, also told us about a few more things that could become a problem in the future. He then thanked us for the business and wished us good luck. We couldn’t have been happier with the speed, politeness, and affordability with the services provided by this business. I personally would return to this business and would recommend it to any of the locals even though we are not from the area.

I was having trouble starting my car for about a month when i had my radio ,car seat warmers. etc on auxillary..assumed battery..had battery tested at advanced auto.told me batterry was in good condition!! 2 weeks later i needed to get a jump and brought it to preffered auto..told RICK it must be my alternator crapping out!! Found out it was just my battery?? They installed a new one and havent had an issue since..they are very HONEST and my charge always has been very $$$ reasonable!!..HIGHLY RECCOMED!!

Preferred auto’s name fits their customer service and work quality exactly how it should. PREFERRED. they have fair prices, amazing service, and know exactly what they are doing. The customer service is unbeatable, and they will take care of any problem you have. 10/10. One of the best shops in Western Massachusetts.

Great ownership and staff. Will treat you like family. They do it right and do not push unnecessary repairs. They go out of their way to keep your car in the best shape you can afford. That being said, they will be honest if it's simply not safe to hold off on a repair. Awesome place... go see Rick & his team!

We were told our car needed a new head gasket for $2,500. Took it to Pat at Preferred. He quoted us a price of $1,300 for a new head gasket. Come to find out it only needed a fan relay switch for $155. Pat is the best!!! He has a new customer for life.

Lots I can say ! My family has been going to them for years they have helped us with multiple cars. You can’t beat their prices. My most recent car was a Bmw, they helped me with getting the car ready for inspection and again for the price I couldn’t be more thankful. Rick, Pat and everyone are amazing thanks Preferred Auto !

You won't find another shop that's any better. The idiot with the 1 star review has a ton of of them on his profile, fake. Rick and the crew work tirelessly to get everything done, 3 different cars this month have gone there each with no issue.

For traveling out of town and blowing a Mercedes Benz pully and serpentine belt on I-90. I was in need of a quick fix. While searching Rick was recommended by other garages that couldn’t touch my car on a Sunday he pulled it off in the morning! Very pleased with his quality of work and professionalism. Would highly recommend Perferred Auto to anyone looking for a great price and quality service.

Since I got out of my 2003 ford into my 2015 nissan I don't get to visit half as often as I would like. I'll be back as soon as I need to. Always fair prices and great service.

CROOKS! I brought my car there for an alternator issue. The price was Great, but they took very long with my vehicle. I went there to see what the issue was and I saw my radiator hose folded, I didn’t think anything of it, but after waiting 3 days for my car they call me to tell me it was the wrong alternator. So I go there to bring the correct alternator, and after a day they call me to tell me it’s all set... I drive my car and radiator fluid was leaking... I call them to tell them the issue they tell me bring it in and we will fix it. They call me 2 days later to pick it up, and they charged for their mistake the hose that was folded cracked and I was charged a extra 200 for that. I turn my car on and the belt was making noises, the air conditioner belt was making noise, I told them my car wasn’t making any noises when I brought it in they sprayed something and it went away, after using my air conditioner, my air conditioner belt broke... and my car was driving funny also, I brought my car to another mechanic for them to tell me that my transmission fluid plug was loosened. Again my car did not have any issues but the alternator issue, i believe they sabotaged my car so they can keep bringing it to them so they can get more money off of me it’s ridiculous. I would not bring your car to this establishment, this so called business they have. I see a lot of people here have good things to say about them I’m sure they are family and friends that are doing this. They are thieves!

Rick and his team have always taken care of me, right from the beginning. I started taking my vehicles there after my car had broken down one day and they were the closest repair shop to where I was. I was good to go the next day and the cost was a quarter of what it would have been at the dealership! Since then I've ditched the dealer and I go to Preferred. Thier work is top notch and the cost is extremely reasonable. You won't be disappointed!

The service at Preferred Auto is beyond compare and second to none. Rick and his team always went above and beyond to diagnosis car problems, offered multiple solutions, and performed all work at the fairest, possible prices. Often times, when you get a good deal on auto repair, you have to wait an exorbitant amount of time to get your car back. At Preferred Auto, their estimates for completion times were always right on the money. Now, we wish Preferred Auto had a counterpart in southern California! Thanks for all the years of great service, Jim & Gail

I have a new vehicle and had problems with the vehicle drifting, pulling left to right on the road. I brought the vehicle to the dealer over four times and they could not correct the issue. Rick corrected each issue and at a fair price! Thanks! Ken

I will never go back there and never recommend them to anyone. Not only did that misdiagnosis my truck, when I called them to tell them what the problem actually was they brushed it off with a snotty "okay". Seems they make good part changers but have no ability to diagnose a problem.

Rick gets the job done and does it right for a great price the first time. Can always depend on them if I need my truck done quick . highly recommended and have referred many people here and all have the same thoughts as me. You won't be disappointed.

The words "Honest" and "Mechanic" don't usually fit well together. You have nothing to worry about here. Rick, the owner, is a highly experienced car tech, and a guy who keeps his word. I have taken my car there 4 times. Each time I was surprised at how reasonable the charges were and the work was flawless. I usually recommend no one, BUT, This is a gem of a repair shop.