This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews of Greenfield Auto Salvage in Greenfield Township, MA skew positive yet mixed: 80/100. Many cite knowledgeable, helpful staff, fair-to-low prices, a big inventory, and quick pulls—sometimes ready on arrival or even Saturdays. Strengths include large inventory and fast turnaround. Common complaints: rude phone manner, parts shown online but unavailable, delays/not-ready orders, occasional price changes at pickup, higher costs on small items, and tight parking. Yard organization and self-serve details are unclear. Tip: verify the exact part and price in advance; service is otherwise swift.
The woman that took my call was very knowledgeable and was able to find exactly what I needed. Picked up the part the next morning and it was in the condition promised! Highly recommend this place if you're having a hard time finding parts!
From the moment she answered the phone, the experience was unprofessional and frustrating. She didn’t even introduce herself, and her tone was rude and dismissive throughout the call. I was simply trying to ask a question about a specific part of my car, which could’ve easily been explained or walked through, but instead I got sighs, huffing, and a clear lack of patience. It was a terrible phone experience—thankfully I didn’t waste my time going in person. Do better.
This place is trash, customer service is garbage, they waste your time and won’t compensate. Parts are expensive and the parking sucks. I hope this place goes out of business and none of the employees find work and get rejected for unemployment.
Buyer beware, they practice the "Bait and Switch" here. Make sure you inspect the ACTUAL PART you will be walking out the door with to be sure it is as described and right for your application BEFORE giving them any money! even if they have to have it shipped from elsewhere. This will save you much headache later.
Needed a for my older Subaru Impreza. there is none listed online so I called Greenfield Auto salvage and they were able to procure one from one of the cars that they have on the lot. They had the part removed within 30 minutes of me calling. Very happy as it was a very fair price for a difficult to find part
I got a rebuilt 03 v6 transmission, for a accord earlier this year for $450. Still running strong. They are nice people I’ll be back soon. They’re the best so I come from the next state
Nikki (sorry if I spelled that wrong) was so helpful, I needed a part bad and she got right back to me and gave me a very reasonable price and delivery time. Thank you so much, we will definitely be calling again!!
I bought my Nissan rogue from here today and I had the best experience the people are very attentive and made sure I had everything I needed to get on the road very satisfied with my experience here
Go here if you know what you’re looking for, always had a great experience at a convenient price. All these people complaining seem like they have bigger things they should worry about, and not enough knowledge about what they’re looking for.
I called and asked for a part they showed on their website. I told them I was 20 minutes away and they had the part out and ready for me when I got there
I ordered a part from them on a Thursday, I asked if the part was good; the lady said YES. The part was to be ready by the following Monday. I was there the Wednesday. The part was not ready and was told that it might be damaged anyways. Needless to say I did get my part after calling and verifying days in advance. One of the most unprofessional situation I've ever had to deal with.
I order all of my used parts from Greenfield Auto Salvage, and I live in Agawam, Mass. I have been working with their team for over 12 years, and wouldn't consider anyone else!
These folks are wonderful! They worked exceptionally beyond the call of duty to see that I got the driver’s seat I needed for My Honda Fit! I will definitely be back when I need another replacement part.
Very knowledgeable, asked for a part they had it ready for me by the time I got there. Fast friendly service. Bonus didn't have that part locally but they did there.
Only seem interested in selling big ticket items. Prices are high paid ten dollars for a plastic trim piece when I already spent over $200 THAT THE PLASTIC Trim piece went to.
I called for a window for my car and they quoted me $50 then turned around and told me they needed $100 because the window is on a good door and I asked to talk to the boss because he already quoted me the $50 and he refused to let me talk to management and then hung up on me!! Bad for business all because you messed up!! This just happened a minute ago!! Never will I ever consider their business again!!!
Used car parts. Greenfield Auto Salvage is alright. I wanted to get some extra alloy wheels for my car and they did have them in stock. No issue with the parts just really dirty. I also picked up a used headlight. I wish it was OEM and not aftermarket. The prices are middle of the road. There customer service is alright. Not terrible like some people have said. They have a lot of inventory. So you should be able to get whatever parts you need. Definitely a decent local junkyard.
I've had a number of good experiences with Greenfield.
They are polite, trustworthy and reliable.
They have a large inventory and are well worth checking out.
You got to go to greenfield auto salvage. Its way cheaper than going to car dealerships or places like jiffy etc.... The people are great over there. Happy New Year everyone
Can do Better At Treating Customers especially the ones who call from out town and The Parts They Sale Can Be Adlease Wipe down Courtesy of the Customers. Thank you
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