I cannot recommend Jeff and the team at North Andover Auto Body enough. I brought in my 2020 Acura MDX with complex front-end damage and ADAS/sensor issues. While my insurance company tried to push for cheaper, used parts, Jeff was a true advocate for me. He provided expert advice and stood firm on the necessity of using OEM parts to ensure the structural integrity and safety of the vehicle.
What impressed me most was their integrity. When a brand-new OEM hood arrived with a manufacturer defect, Jeff identified it immediately. Instead of just installing it, he took full responsibility to correct the defect properly to meet factory specs at no extra cost to me. It is rare to find a shop that prioritizes safety, precision, and the customer’s best interest over just turning cars over quickly. If you want a shop that will actually fight to do the right thing for your vehicle, go see Jeff!
A great place for auto body work. I have been here twice. The second time was for painting work on my honda. Very friendly and courteous people who explain the work needed and repair quality is timely as promised and exceeds expectation.
North Andover auto body did a great job repairing the bumper on my car after a rear end collision. They were super friendly and did a great job updating me on the status of my car. I would recommend them to anyone.
This body shop did some amazing work! I have had to have work done before in the past so I can honestly say North Andover auto body did amazing work. They would be my only choice if I needed work done again! I highly recommend this shop.
In addition to superior auto repair, Jeff and his team at NA Auto Body excel in customer service. They always take the time to thoroughly explain their work and keep you informed along the way. Their professional skills and friendly demeanor are unmatched.
Wow I can’t say enough about my experience with North Andover Auto Body. Best experience I’ve ever had dealing with my car and believe me there have been a few in my 68 years young experience. Attentive, thorough, pleasant, and honest What more could a girl ask for I would highly recommend them.
Outstanding service and repair work. The staff is incredibly friendly and with a high attention to detail through the estimate and physical repair. Highly recommend NAAB!
Excellent experience from the moment I stopped by to get a quote to the day I picked up the truck. They handled everything with insurance and with my rental, made it absolutely headache free. They also gave me daily updates over the phone and via email to let me know where the truck was at in the repair process. The truck looks as good as new like nothing ever occurred. Next time I need something fixed, I’ll 100% be back
As always... we have unfortunately needed NAAB for several vehicles over the last 15 years... NAAB was amazing. They handle EVERYTHING, dealing with insurance companies, rental companies, and their repair work is meticulous. We were kept informed every step of the way, never any surprises. To top it off, my car was returned cleaner than it has been in 2 years! Just a wonderful company with a very dedicated service team. Highly recommend NAAB.
Truly incredible service, communication, and all around work. My car was hit by a bus and pretty messed up but they made my car as good as new in under 3 weeks (over a week and a half was them dealing with insurance so not their fault it, We all know how insurance companies are). EVERYONE that I talked to/worked with at North Andover Auto Body was helpful, descriptive, understanding, efficient, and extremely kind. I’ll always recommend anyone go here for any work they may need on their cars!!
Just used North Andover Auto Body to handle the repairs for an insurance claim. They were helpful, clear, professional, and consistent in providing a high level of quality and customer service. My repairs look better than new, and they handled the insurance company with ease. I'm really thankful I chose North Andover for my repairs! I highly recommend their services and can testify to the high quality of their work.
I been going here for over 2 decades growing up in North Andover. This shop always does excellent work and transparency is A+. Spoke to Diane , and she answered all my questions with integrity and warmth. I will drive hours to use this shop when needed due to high integrity and excellent work. Jeff and team are top notch at this shop. Look nowhere else !
NA Auto Body is the best in the business. I have never felt better informed on what my car needed. The service is outstanding and the entire staff takes very good care of their customers. The workmanship is outstanding. I highly recommend them.
Amazing shop to work with. Jeff did a great job of keeping me updated about our client's vehicle. Very professional, very detail oriented. 100% recommend.
This shop is top notch. I’ve had a few cars worked on by them over the years and the work is always exceptional. Great customer service, they keep you informed of the process throughout the job and managed everything with my insurance company. They really go above and beyond and take care of everything for you making it a simple and stress free process. If you need body work, NAAB is the place to go.
Highly recommend NAAB to anyone who needs body work done on their vehicle. Diane was amazing with keeping me in the loop on everything that was going on with the repairs, and everyone was extremely friendly and customer service oriented. They even washed and detailed my car without me even asking them to. Working with them was an extremely pleasant experience and they made sure I was well taken care of throughout the entire time they had my vehicle.
I tell everyone I meet about North Andover Auto Body! They can do miracles it seems! My car was sideswiped with both doors being unusable and marks all over it. Jeff and his team made it look like new!! I may have to have them tweak the other side of the car to match! Their prices are very reasonable too. Don't look anywhere else if you need auto body repairs!!
Excellent company. Good and very capable people. Treated me with courtesy. All work done expertly and on time. Kept me well informed. Owner of company, Jeff not only explained work to me but also did a small repair on damage from another uninsured accident, at no additional charge. It's hard to find companies like NAAB today. Superb skills and high integrity are a powerful combination. A pleasure to recommend….
NAAB were great to work with the repair to my car following an accident being rear ended and needed the bumper replaced. They communicated very prominently throughout the repair process. The repair came out great!! They dealt with the insurance company and explained what they covered. They were able to get the parts quickly and were able to do the repair a day ahead of schedule! The whole process was made easier with NAAB's professionalism and excellent quality of work. Dianne was awesome!! I would continue to recommend them to anyone looking for reliable, quality and professional work. Thanks again!!
I had an excellent experience at this auto body shop! The service was outstanding, and the attention to detail was exceptional. I highly recommend them 100%! I am so grateful to Jeff, Dianne, and Luna for their incredible help—my car looks amazing! I didn’t have to worry about anything, not even a rental car, because they took care of everything, including all the paperwork. Thank you so much for making this process so easy and stress-free!
North Andover Auto Body did an outstanding job repairing my vehicle. The work and the cost of the repairs were exactly as stated in their written quote. Everyone was professional, helpful and couldn't be nicer. If you need any auto body work completed, you won't be disappointed.
These people exceeded my expectations, and I am very happy with their work. I originally brought it in to have a rear bumper fixed. There were also electronics (sensor) repairs needed, which I expected the dealer to perform separately and had an estimate for. Unexpectedly, North Andover Auto Body told me that they could, through a contractor, fix the sensors. Their estimate for the combined work was less than the dealer's estimate for the electronics work. The body work was high quality. Their professionalism is top-notch. The sensors are working again, too. I could not be happier.
Not big on writing reviews , but this one is a must . I brought my Explorer in to North Andover Auto Body for a rather major body and paint repair . From the minute I walked in and spoke with Dianne the office manager , to going over detail with Luna about the process I knew I made the right decision . From the minute I dropped the car off it was seamless . Rental waiting for me . periodic updates, and a finish product which was beyond my expectations . Both inside , and out the car was showroom quality . I met Jeff the owner who also was great and full of praise for his staff . Thanks again so much .
I have had a couple of different cars repaired by North Andover Body Shop over the years. They always do an absolutely top notch job! They take the hassle out of dealing with insurance by contacting them directly on your behalf. They keep you informed with status updates regularly. I feel this business is honest, efficient and effective at what they do - couldn't ask for more. I will continue to give them my business.
North Andover Auto Body was recommended to me when I was in an accident recently. Though my car was totaled and didn't need repair, Jeff and Dianne and the entire staff were awesome! They kept my car safe until it was towed away, they were helpful with general information, and they greeted me with a smile and friendly voice each time I called/visited. I will be using NA Auto Body as my body repair shop from now on.
The entire team at North Andover Auto Body are wonderful. They were able to get our Mercedes in right away, met the promised redelivery date and kept us well informed through the process. We had a minor accident pulling into our garage just weeks after purchasing the vehicle. Requiring precision repairs to the front bumper and camera system. The car looks brand new! Highly recommend, do not hesitate to use this very skilled and friendly autobody shop. Can’t thank them enough and it was nice to know we had high-quality repair work available close to home without having to go to the dealership.
When I called about fixing the damage on my car that another driver caused, Jeff provided excellent assistance by explaining clearly how to handle it through the other drivers insurance coverage.
What kept me from choosing their services had nothing to do with quality but rather avoidable personal costs.
Everything else about them seems reliable and they appear to be very sincere.
NAAB did a great job fixing my car after an accident. Every seam was consistent. Took it back now to get it cleaned up after 6 years of dings and scrapes. Looks brand new and that was from the service station manager when I went to fill up. Old car (21 yrs) looks new.
I needed to get my front bumper cover fixed and called up North Andover Auto Body based on Google reviews. Immediately, they squeezed me in the same day for an appointment. Jeff was incredibly honest and suggested an affordable fix. Scheduling and pick up went smoothly. As a woman, I am aware that some places like to take advantage of my lack of knowledge around cars but I felt respected and that Jeff was honest with me. I highly recommend them!
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