What clients say about E.C. Cottle, Inc. in Vineyard Haven (MA)
Small town hardware with significant house-building, and home remodel supplies.
Have been restoring historical homes for past 10 years and have used this company based on their customer service.
Since writing the above, have been working on a house built 200 years ago, and deserving of fine hardware and select wood.
Cottle’s has it, and if not they’ll order and deliver. And let’s not forget those small items that nobody has..Cottle’s has ‘em.
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All the employees are super friendly and helpful. I found all items in stock and readily available. Island pricing is about twice that of the mainland.
Cottle's may cost more, however, the service, knowledge base of the staff, and convenience is worth it, in my opinion. They deserve our business as locals. See how much help you get at Home Depot then tell me if the extra cost is worth it or not.
Ordered small carpentry cutting job on a Friday that was to be completed per store employee’s own quotation on Monday. On Tuesday I phoned and received RUDE, unnecessary response from Carl who said I was slowing him down by taking my call. As if three cuts was slowing him down! Not someone to give sharp tools to! Pathetic. I’d say go elsewhere. This is not the kind of employee I would have on my team.
Very ignorant people, was over charged on a delivery close to a thousand dollars. Which caused a cascade effect of problems with my bank and life . Leaving me penniless and very upset. I called to have them rectify the situation and got condescending attitude and a to bad we made a mistake. I informed them that I needed my money back that day and they told me we don’t know what to tell you, it will be there when it gets there and hung up on me. Very frustrated and disappointed with them. They know they have a virtual monopoly on the island and let their customers know it.the higher ups are rude and have no respect and act like they are better than you.
Don't bother going if you are not in the construction business. I had to repeatedly go into the office space for help and then had to find things on my own. At one point I had to climb a rickety set of steps to get something off a top shelf. I am 62 years old and it was not appreciated. This was all while several employees stood around joking with each other.
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