East Coast Towing & Recovery in
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Towing service
Working Time and Location
What clients say about East Coast Towing & Recovery in New Bedford (MA)
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Amazing service, wicked friendly and seriously appreciated. Huge thank you to Kenny at East Coast Towing for helping me out! Happy Holidays thank you for all you do
Dec 21, 2024 -
Called AAA for a tow and east coast was dispatched. First kid came out 4 hours later and said it couldn’t be done with regular tow truck. Then a dolly truck was sent out 6 hours later (now a total of 10hrs waiting) to be told they couldn’t do it due to mud need more equipment. Then they dispatched them again at 3:30am. With all equipment. They never came or notified us. We called a tow company and paid $210 out of pocket at 6:30am . The company came with regular tow truck and had it on and towed within 15 minutes I am utterly disappointed in the service East Coast towing showed us. We lost a night of sleep and another day of work. Unacceptable
Dec 10, 2024 -
The woman at the front desk is incredibly rude. I guess they feel entitled to treat you like dirt when they have your car held ransom
Nov 29, 2024 -
had the pleasure of east coast taking care of me and my family many times.. each time has been a great experience. every time they send me an exceptional technician.. just recently my van broke down, they came to my house & towed me to a local mechanic shop.. the young man Nathan, had the sweetest personality, and was very caring.. if you ever break down, you need to call east coast.. 1# towing company....
Nov 13, 2024 -
Parked in multiple spots at public shop while inside the store. One of these trucks was taking up 4 spots near the front of a parking lot at a store.
Nov 04, 2024 -
I called for a tow. Cody came, changed my flat tire with the donut. He was so personable and friendly. He gave me added value to my experience. I pursued that, he not only gave me great advice, but he also saved me tons of money
Oct 18, 2024 -
5 Star automatically! The person that came out and helped me today was needed! Ask for Peter he did a fantastic job! I will definitely be keeping East coast towing in my phone for service and recommend these guys! I appreciate it all👍💫
Oct 11, 2024 -
East coast towing and recovery is quite predatory. They approached the business I manage at asking to be the go-to towing company. When denied, they began towing random vehicles in my parking lot. The company would wait in an adjacent lot until a customer exited the vehicle. Once the customer is inside, they tow the vehicle without authorization. I've had this happen 5 times so far today. It's unprofessional. I called the towing company and they lied; stating that they had a contract. We do not do contracts. Please stop towing our customers vehicles
Aug 31, 2024 -
Had a lockout last night. Devin from East Coast came and had us unlocked in a few minutes. Thanks Devin! He was friendly and had us laughing! It took a bit (3hours) but AAA needs more workers like Devin who want to work. Thank you East Coast and Devin!
Aug 27, 2024 -
Called AAA this morning for a jump. East Coast was dispatched and Devin was there in no time at all. Devin was super friendly and didn’t mind at all that I dragged him out for something so small. Keep this guy around East Coast. Friendly, good employees are hard to find!
Aug 24, 2024 -
They drive very unsafely. Almost hit by one of these trucks. It looks like I'm not the first to post this complaint so it seems like an ongoing problem...if you are going to plaster your business name all over your trucks, maybe you should drive more safely. Would not trust them to drive a vehicle let alone tow one.
Aug 14, 2024 -
We had quite a trial with AAA. 4 hours in, we heard from Nathan of your company who had just received the call from AAA. He was so polite, knowledgeable and responsive. He helped us make it through the final chapter of getting the car home. He is a gem! Give him a raise!!!
Aug 04, 2024 -
Today I was helped by a gentleman named Jamie. I had gotten a flat tire & the lug nuts wouldn’t budge. Jamie pulled up very friendly & ready to help. Despite the rain & how stubborn the lug nuts were Jamie worked his butt off to get those lug nuts off & put the spare on for me. Great guy & great service. Thanks again Jamie!
Jul 23, 2024 -
Thank you so much, Devan!!! I just got home, and the only reason I'm able to be here right now (as opposed to hours from now) is because Devan was so kind and went above and beyond, getting me back on the road safely. Devan fixed one problem, even listened to my sob story, lol, and then assured me he'd follow me to the next exit to make sure all was well. But then another problem became apparent, so Devan got right back to it and made very sure that neither issue would be a problem for the rest of my trip home, and they weren't. I can't thank you enough, Devan, truly!
Jun 18, 2024 -
Our car broke down late at night in Massachusetts as we were heading back to Rhode Island. Fortunately, AAA dispatched East Coast Towing to assist us. Chris contacted us promptly, reassuring us with an estimated arrival time and confirming he could accomodate both of us in his cab. His upbeat and confident demeanor immediately put us at ease. Chris turned a highly stressful situation into a manageable experience. Thank you, Chris!
Jun 17, 2024 -
Amazing service! I have a AAA Plus membership and I put in my request in which they estimated an hour for the tow truck but after an hour 15 of waiting I called back and they had no estimate anymore. After waiting two hours for AAA I decided to try a local tow service and East Coast was my first call and Ashley really took care of me! She chatted with AAA and was able to get one of her tow trucks over to my location within 20 min. I am so relieved and am happy I called East Coast. What an amazing company. The tow truck man was so friendly and efficient as well. I highly recommend this company!
May 29, 2024 -
Huge Thank you to Jamie T. He helped me diagnose the problem with my mom's jeep and towed it to the mechanic promptly! Hoping to get the jeep back next week! Thanks again my mom and I appreciate what you've done for us!!
Mar 16, 2024 -
This place took a call out of their area through AAA who pays them BEANS when FE Brayton left me stranded and threatened that no other company would pick up my car in Westport MA because AAA dispatch is a disaster. This place didn't have to accept the tow but because they did, my car didn't get towed by state police and the poor old people whose parking spaces my broken car was stuck in at the doctor's office won't suffer tomorrow morning! The driver CHRIS also told me my car could have been towed with or without the keys, which is why I was left stranded by FE Brayton also. Super nice kid! Good luck Chris!
Feb 15, 2024 -
I forgot to get the drivers name but I requested a AAA tow all the way to Stamford CT and our driver was not only very quick to show up but was super friendly about the situation and towed our car 2 hours away, given the current situation with the Washington bridge in Rhode Island and the typical rush hour traffic this driver was a blessing. Super grateful to East Coast Towing !
Feb 09, 2024 -
Aaron Read was super quick to help me when I locked my keys in my car. He was kind and courteous. Thank you for coming so fast to help. I am a AAA employee and it was a great experience.
Oct 29, 2023 -
Requested a tow from AAA. When Nathan arrived, he did an excellent job! He was quick, very professional and courteous. I would not hesitate to use the service again and would recommend East Coast to anyone needing towing services.
Sep 23, 2023 -
Nathen had my truck hooked up, chained down and towed away within 10 minutes of showing up in Berkley for a faulty torque convertor.
Jul 18, 2023 -
Brandon arrived within 10 minutes of AAA dispatching. Top notch service and a great guy. Infact , the nicest service man Ive ever had after all these years of being a AAA member. Thank You
Jul 10, 2023 -
Brandon is amazing!!! Such a hard worker! He saved the day with my flat tire — arrived & completed the job in record time, was professional, funny & courteous! Cannot recommend him & east coast enough!!!
Jun 27, 2023 -
Brandon from East Coast towing saved the day when I locked my keys in the trunk. He went above and beyond what I expected to get the trunk open (only way to do this was to remove back seats as it’s a convertible). He had a great attitude and was very friendly (and funny)! Not only did I get my keys but got some entertainment at the same time. Thanks Brandon!!
Jun 23, 2023 -
Brandon came to my flat tire rescue on the side of the highway! He called me in the matter of 5 minutes letting me know he was about 5 minutes away! Once arrived he was friendly, fast, and efficient. My tire was changed in probably 5 mins! He even directed 24 highway traffic to ensure I got back onto the interstate safely! I was impressed thank you so much Brandon!!
Feb 22, 2023 -
Brandon showed up quickly after a call to AAA and he efficiently changed my flat tire. He was informative and helpful beyond measure. He even took the time to pull out the whole key that was lodged in my tire! Great experience.
Feb 13, 2023 -
Great service! Contacted via AAA. Unable to drive to my mechanic 10 miles from home. They arrived (Chris I believe was the techs name) within an hour of calling them. Non emergency as I was at home. He arrived, introduced himself and asked what the issue was. He was empathetic, knowledgeable and very friendly. He explained the mileage cost after my allotted distance and had my car on the flatbed, safe and secure, ready to go in less than 10 minutes. On a cold wet morning, I feel for these workers and it's nice to see folks who care about the service they provide while protecting your property. Really great company. Thank you!
Jan 19, 2023 -
I believe his name was Jared, he was fantastic and a HUGE help getting my car back to NH after it broke down in Taunton not even 5 minutes after I drove it off the Manheim NE lot and they refused to help me. He made the two hour drive north on a busy Friday afternoon and got my car back to my local shop for me. Super professional, and I'm very thankful for his help in such a stressful situation!
Aug 07, 2022 -
Jarred R. at East Coast came out promptly after a call to AAA because of a blowout on Rt 24 south in Dighton. I was not in the safest place to be with a narrow shoulder and not in a position to change the tire. He was very efficient and professional getting my vehicle loaded and getting us both out of an unsafe location. He gave me hope for our younger generation. He seems to have good work ethic qualities and common sense that has not been common with younger workers in the last few years. You guys are lucky to have him.
Apr 22, 2022
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