What clients say about Easterns Automotive Group in Marlow Heights (MD)
Lonnie was my sales rep he was fun to work with. He made my car buying experience fast and efficient. I highly recommend asking for him at the temple hills location.
Stay away from this dealership because they'll lie to you to try to get you in and switch and try to bit you in to something you don't want. Working with the Salesman Fay I told him that I was only interested in one vehicle and only if he could get an approval I'll come in. Went through the process and he told me that I was approved and come on in and I'll be leaving with the vehicle. Told him also that it was my birthday and didn't want to waste time and he still did. Got me in to sell me on another vehicle that I wasn't interested in and told him before. The GM reached out through email asking how was my experience afterwards and I told him about my disappointment and he was supposed to reach out but never did. The whole place is a joke from management down to sales. Not trustworthy place
Eastern motors definitely looked out for me. They actually let me keep more money in my pocket than I originally wanted to put down and they really worked with me. It’s definitely some good people in that office. Inshallah
There was a bit of overflow when it came to communication. I spoke with about 5 different people before Pablo helped me out. Once that happened everything flowed smoothly.
Excellent service. They a lil slow but they will definitely take care of you. Shout out to Lonnie R. He took good care of me drove away in a nice whip!!! #easternsstbarnabasrd
I went into the Temple Hills location and brought an Chevrolet impala 2008, around 2011 everyone and everything was GREAT, fast forward doing alot better financially Great, 2025 on a Sunday I decided to get two vehicles for the business on that day after call home to the boss lady my wife said go ahead. It's Sunday and yes I was dirty and grimy no sale person really wanted to help me and the one that did kept asking what you're credit look like and kept walking away.
Then some guy actually came to ask could I come tomorrow. I said to myself well damn and left. Across the street was District Auto a giant of a brother name Duke came and Greeted me asked what was I looking for got the car fax report and everything. Called wifey and son to come to drive the other two home since this bad treatment at Eastern motor of Temple Hills. District Auto has been my business and I have refer other to them because of Duke handling of me and my friends
( I am a real customer who purchased a Jeep Wrangler )
***********UPDATE ****2/19/2026*************
My check engine light came on the next day I drove off the lot. Notified Eastern Motors sales rep Lonnie who told me it was nothing , came in to do a diagnostic and they located the issue , had my car sent to the corporate office for repairs. 3 days has past no updates , no one reaching out to me. This is a huge inconvenience I am a mom and a full time employee. They have been brushing me off. Since I called and told them the engine light came on the very next day.
No apology, no offers to compensate me for the inconvenience and travel fees . I no longer want to do business with them , I do not recommend.
They are LIARS. I am 3 days post op from a surgery told them not to waste my time to come up there we live an hour away. He promised I would walk out of there with a car as long as I brought a 500 dollar down payment. When we got there the guy Vinny I talked to on the phone wasn’t even there which is weird because when I pulled in the parking lot he said come inside and ask for me. Going there was a waste of time was promised a vehicle over the phone the lady that helped was amazing it wasn’t her fault she didn’t even know anything about what was said over the phone. Don’t promise people a vehicle and make them go an hour out there way to get disappointed. Shame on you eastern motors.
Where did you all get Lonnie from? He is a magician!!!! He needs a dealership full of him. Worked so many miracles today. Thank you Lonnie Rush for being a God send. Very sharp guy.
I had the pleasure of working with Ms. Glenda, and she exceeded all expectations while helping me find the perfect car. She genuinely cares about her customers and their needs. If you’re looking for a knowledgeable, dedicated sales representative, Ms. Glenda is absolutely the right person for the job.
Fay was an excellent sales associate at Easterns Motors. He was professional, patient, and very helpful throughout the entire process. He took the time to answer all my questions and made everything smooth and stress-free. Highly recommend asking for Fay if you’re shopping at Easterns Motors.
I would highly recommend Rico (Derricko) at Eastern Motors. He greeted us right away and truly listened to and understood our needs for a vehicle. He checked in with us, showed us multiple vehicles my family and I were interested in, and accommodated everything we were looking for. He was never pushy and was extremely kind and honest throughout the process. Thank you for everything, Rico! We absolutely love our new vehicle!
Sharonne Zimmerman, Ronald Ruff, and Jordan Crockett assisted me in purchasing my first vehicle! They were very kind and friendly. Ronald Ruff assisted me on the floor and with the beginning process of getting my information in the system and processed. Jordan helped me with crunching numbers. Sharonne Zimmerman assisted with the final paperwork and digital signatures. Sharonne made sure I had copies of my paperwork and documentation and congratulated me on my first vehicle and wished me a happy new year as well as.
Within ten days of purchasing my car I tried to start the car, the wheel was locked, when I put the car in reverse. The car would only go forward. Then the car stopped moving altogether. I had to have my vehicle towed into Nissan Passport. The key system required replacement due to an error caused by the use of an aftermarket key sold to me by Easterns Automotive Group of Temple Hills. I am still waiting on my hard tags that were included in the purchase of the car.
Jason was outstanding during our company’s vehicle purchase. He was professional, accommodating, and attentive throughout the entire process, making the experience smooth and positive. His guidance and support made a potentially complex process simple and enjoyable. We truly appreciated his efforts and would gladly work with him again.
Lonnie Rush is good at what he does for this company. Eastern is very fortunate to have him on their team. He is great with explaining things when it comes to your situation. He deserves five stars!
Our Sales representative was the best. Jason Barrow was very patient with us. He took the time to explain with detail and broke things down in layman's terms. We've never experienced a sales representative such as Jason. I would highly recommend him to any of our family and friends.
Shoutout to Carlos and Pablo at Eastern Motors for making my car-buying experience so easy! They were super patient, never rushed me, and made sure I understood everything. They really listened to what I needed and worked with me the whole way. If you go to Eastern Motors, definitely ask for them — you won’t be disappointed! Shoutout to Carlos and Pablo at Eastern Motors for making my car-buying experience so easy! They were super patient, never rushed me, and made sure I understood everything. They really listened to what I needed and worked with me the whole way. If you go to Eastern Motors, definitely ask for them — you won’t be disappointed!
When I tell you, Glenda and Anthony worked their magic they worked their magic. They were both patient professional as well as knowledgeable. I truly appreciate them both. So if you are in the market of purchasing a vehicle, please come see Glenda
Matt Atmar was exceptional at helping us get into a vehicle that we were looking for. He made this happen for us and I'm so grateful. I recommend him to everyone and I promise that he will do his best to make it happen for you.I walked in so upset thinking that it won't happen for ke but thanks to him it did. He deserves more than 5 stars
Matt Atmar good customer serivce very patience also Funny guy had me and my girlfriend laughing the whole time. He even prayed for us to have a successful delivery and life with our new born. He made sure we in a car today!
I had an excellent experience at Eastern Motors in Temple Hills Maryland. All of the staff members were top notch and had excellent customer service. Everything went well and I had a nice new vehicle in around about 4 hours. I would definitely recommend.
Carlos was amazing. He made the process easy and straightforward. He gave me good advise. Felt at home working with him and I got my ride. Excellent personality too. He needs a great bonus. Thanks Carlos now my family don’t need no more buses 🥰🥰🥰🤩🤩🤩
I had a great experience working with Mr. Popal when purchasing my car. His customer service was genuinely good—he was attentive, helpful, and made sure all my questions were answered. What really stood out, though, was his sense of humor. He kept the whole process light and enjoyable, which made what can sometimes be a stressful situation feel a lot more relaxed. If you’re looking for someone who knows what they’re doing and can make you laugh along the way, Mr. Popal is your guy.
I had an awesome experience! I worked with Jason and he was amazing. From start to finish he was very warm and friendly, he listened to everything I had to say and not once did he pressure me to do anything I was not comfortable with. He even kept everything real with me but still worked with me and my situation. In the end, he got me into a car that I never would have even considered and I love it! I recommend any and everyone to see him, he’s that good lol. Thank you so much Jason and Eastern’s for making my first real car buying experience a pleasant one 🥰🥰🥰
I am overwhelmed with the positive spontaneous customer service that I received from Glenda and Eddie. Both of their professionalism and knowledge of car sales and the dealership allowed me complete satisfaction with the vehicle that I was able to purchase. Thank you wholeheartedly!
I would like to say I am extremely satisfied with the quality of service. To the lengths they went through for me and I'm a gig worker they accepted me I'm excited that it worked out great experience I was referred by my brother. Please ask for Manuel Cruz and also Ali the manager was super nice they really work for you so please go there:-)
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