Capital Auto Auction MD in
Marlow Heights (MD)

I’ve been doing business with Capital Auto Auction for about a year now. I live 6 hours away so online bidding works for me. Of course, everything has its ups and downs. But overall the office workers are awesome. I’ve never had a bad experience. However, this time I dealt with Cat and she was very patient with me. I had a lot of questions about changing my account from personal to business and she directed me in the right direction. Me being a retired woman of age who does not have the patience nor knowledge of a lot of technology sometimes need someone pleasant to work with cause a lot of these young folks today do not have the patience nor the time. So thank you Cat for your service and I will be back. In the past, I have taken my money and my business elsewhere when customer service was bad so keep up the good work.

I’ve been with capital for some time now about 6-7 years now. I buy used vehicles fix them and sell them for a living. So for the price alone I’m not going anywhere else best used vehicles ever. Thank you Capital Auto Auction MLT is here to stay!

I donated my car to Vehicles for Veterans. This company handled the entire transaction with courtesy very smoothly. I do recommend them.

The auction experience had a small hiccup with the listing, which caused some confusion on my end. However, the staff were very helpful and communicative in resolving the issue. I appreciate their efforts and the support throughout the process. If you have any concerns or questions, just call the office, the representatives and manager are very helpful!

I mean no harm but I don’t think I have to print an improved that I was sick just to get a car and I don’t think my personal business is Capital auto auction’s business. I’m very disappointed in this, but nevertheless, please take it off.

I have been dealing with your Organization for several years now. During that time I have had many experiences with various employees , but none stand out as much as Bonnie. I have found her attitude to be of the highest degree of professionalism. She is eager to help with issues no matter where they may fall in your chain of responsibilities. If she was having a bad day, as a customer I would never know it. Having been in retail business for almost 40 years I know employees like Bonnie are very few and far between and if your company is lucky enough to have a “ Bonnie” I hope you appreciate her.

I bought a car yesterday. I came to finalize today the girl she was very helpful. Her name is Crystal or cat very nice person. Big smile in her face. That’s actually what Customer is looking for and make their day,again thank you Crystal

Great service and quick process. They are always by the phone if you have any questions and the guy Jack was super helpful. Delivers your vehicle right to your front door same day if not next day. I know where I’m shopping for all my future cars.

Service was great; Cat walked me through the process. I was in and outta there in less than a half hour. I will be back

I wanna say thank you to Crystal(Kat) for her exceptional and friendly customer service. She helped with a smile through the whole process. She works at the DC branch. She made the process worth it.

Cat is amazing! We had a hard time getting my friend account set up. She did a great job. Very patient!

He helped me out tremendously And his customer service was great. Gave a lot of insight in details to help. The best Customer service I had from a business in a long time!

Very nice customer service

I ran in to some issues on a mistake that made and Capital Auto Auction were very helpful on getting me to the right people to speak with to get everything resolved in a timely manner. Great place to buy from !!

These guys are awesome! Very professional when I sold my Subaru to them and plenty of good quality cars to choose from! I would definitely recommend anyone looking for a cheap and reliable car , Capitol Auto Auction is your go to place!

Awesome and Honest people. Never have had an issue at all. I have purchased about 20 cars within a year without any problems and still will continue to purchase.

It was a hot day but all go well.

I had a wonderful experience at Capital Auto Auction, thanks to Stephanie and Jack! Their customer service was top-notch, and I felt well taken care of throughout the process. I would highly recommend Capital Auto Auction to my family and friends. Thank you, Stephanie and Jack, for your excellent service!

I purchased my first online auction vehicle, and I want everyone to know my experience with Capital Auto Auctions. The vehicle was exactly as advertised and pictured online. The Washington Office supportive, kind, efficient, and friendly staff made the experience a joy. The document processing took less than 30 minutes; after they helped me learn how to use the kiosk and pay (I'm in my 60's). I was also very fortunate to have my vehicle delivered to my home the next (Thanks Bonnie, your close put the cherry on top!) For those who research the performance, history, and risk of buying a anything sight-unseen, Capital Auto Auctions is a dream come true! Delighted

I have been working with capital auto auction as buyer for over 12 years both Maryland DC and Philadelphia PA, they have good deals for all categories and levels of vehicles buyers. They give you every information for the vehicles before auction date, the is no hidden information. I have bought over 20 vehicles for resale and personal. Capital Auto Auction the best deal in the vehicle auction

BEWARE!!! Capital auto auction it’s a TOTAL SCAM, NEVER Trust that Description!!!!or photos, you only see what they want you to see,hiding the worst of it!!!do not buy here, they doing false advertising on all their junk cars, hiding the real problems,NO MORE ONLiNE ACTIONS!!!!!(NO MORE SCAMMERS)

I’ve bought a couple cars from this auction and I must say they have been in decent condition. I wasn’t sure about things here at first because it was a lot of misunderstandings and miscommunication when it came to closing times. However, I ended up meeting Mr. Reed and he was very helpful in clearing up the complications and frustrations I was having with this auction. I have even referred a few close friends and family to buy cars from here as well. In my most recent visit Mr. Jack was very helpful as well with helping me to take care of my storage fee. When paying for the vehicles Ms. Edith is always very nice and helpful. Overall, I will definitely continue to refer this auction to others and continue doing business with them.

My experience comes with a mixed reaction. After I won a bid, I proceeded to the DC office to make payments. Everything was smooth until I got to the storage lot at Temple Hills MD to pickup my car. There was a woman at the entrance in the security booth that acted so badly. She was nasty, rude and uncouth. She was just mad at me unprovoked and saying all sort. Your services are top notch, but that one lady right there is a No-No!

I’m a little surprised to see these reviews with complaints. Public should be aware that this is neither a new nor used auto dealership. There’s no expectation the vehicle you spend 25 seconds bidding on sight unseen should be in good running condition. What I’m reviewing is the online experience is great. The features and user experience have been extremely pleasant. The backend coders make the experience flawless. There was no lag at bid time. The only thing I would recommend is to expend the FAQS and new buyer info. If you google, the pages pop up, but the site map doesn’t map to full info. It makes more sense now I’m putting two and two together reading the bad reviews and the lack of public buyer FAQ sheets. Relink your hyperlinks so people are more educated on the auction experience expectations.

I recently moved to Maryland from VA. I purchased a 2006 Toyota Tundra from Capital in 2016, It’s been great. It’s still on the road in 2022 and it’s been a workhorse! Zero problems, I change fluids regularly, perform routine maintenance and it keeps delivering worry free miles. Also the staff is professional, friendly and honest. Great to do business with. Thank you Capital Auto Auction.

Decent service, easy access to car once I arrived to lot. Wish they would provide assistance with placing car on towing bed or dolly. But I guess that's to avoid liability issues. Customer service at main office was good, Bonnie and Reid were very responsive and and efficient.

What is there return policy? I bought the car a week ago? There were no indications of the car having any problems, sounded good, no leaks, no service lights on the dashboard. Before I could drive it off the lot I had to jump it (understandable). I drove it home and let it run for a while, the next day it cut on and I let it run once again. The following day tried to start it and nothing. Sounds like the starter....can someone please tell me what the return policy is