Sharing on behalf of family members that asked me to leave their honest review: We recently bought a car with the help of Hanna and Marina, and this was hands down the best car-buying experience we’ve ever had. From the moment we walked in, they treated us like family—welcoming, patient, and truly invested in helping us find the right car rather than just making a sale.
Hanna and Marina took the time to explain every step of the process clearly, answered all of our questions without pressure, and made sure we felt confident and comfortable with our decision. Their professionalism, honesty, and kindness really stood out. What can often be a stressful experience turned into something smooth and enjoyable.
We can’t recommend Hanna and Marina enough. We love our new car and are so grateful for the exceptional service we received.
Marina was amazing! Patient, thorough, flexible, responsive. Frankly everyone we encountered was really nice. Their finance guy - can't remember his name - was accommodating and even took us for the test drive. Very pleased with my experience.
Be sure to confirm the advertised car is on the lot. Double and triple check, or better yet, don't waste your time with these clowns. I scheduled a test drive for an advertised car, spoke to the salesperson and was told that the car we discussed would be ready when I arrived. When I arrived, 10 minutes of my time was wasted with a sales pitch about how Fitzgerald was different than all other car buying experiences. After the BS was delivered, I was told that there was good news and bad news. Bad news was that the car I traveled an hour to test drive was sold but there was a different model available with less mileage! The year of the available model was known for transmission issues. Once I told them I was not interested in the "good news option", they said "well let's take a look at other cars we have available". The delusional thought that I would do business with a dealship that used deceptive business practices is literally laughable. I got up, laughed and walked out. Careful with these jokers!
Great customer service and a wonderful selection of vehicles. Christopher Canizales is a great person to work with and was very helpful throughout the car buying process.
Bought a car at Fitzgerald Used Cars Germantown, MD and couldn't be more happy. Low pressure, no haggle pricing, and a very helpful staff. They got me excellent financing and a vehicle maintenance plan with an extended warranty to provide me with a quality car that will last for years. Buy here, you will not be disappointed.
My experience with Fitzgerald Germantown was absolutely amazing. This is my third time purchasing a car from them, and they continue to exceed my expectations every time. Marina was outstanding. She explained everything clearly and simply, without any pressure at all. She even went the extra mile to bring the car from another location so I could test drive it. Once I drove it, I loved it. Mr. Habib, the manager, was truly wonderful. He worked extremely hard to get me the lowest possible interest rate from the bank, and he helped me so much throughout the process. Mr. Julius, the manager, gave me a great trade-in value, and Faizan from finance explained everything in a very clear and easy way, making the finance process smooth and stress-free. This dealership is excellent, and the entire team is professional, helpful, and friendly. I highly recommend anyone looking to buy a car to come to Fitzgerald Germantown and ask for Marina. Thank you all again for an amazing experience!
Recently bought a used car from here. Marina helped us through the process and her service was 10/10. She was honest and made sure we got the best price. The car works great as well. I would recommend.
The experience was very good, very tense, but above all, I'm grateful for the great help they gave me until I was able to get what I needed to obtain the vehicle. 100% grateful and happy.
This is the second time I've purchased a car from Fitzgerald Auto Mall in Germantown, and I couldn't be happier with the experience. The entire team is incredibly helpful and genuinely amazing people. My salesperson, Judie, was outstanding—polite, knowledgeable, and truly dedicated to making sure I found the perfect car. The managers were equally wonderful; they treated me like family and went above and beyond to take care of me. There was absolutely no pressure to buy any extras, and even after we agreed on a price, the manager voluntarily lowered it further—just because he wanted to make sure I got the best deal possible. I truly appreciate everyone there—they helped me so much, and I'm incredibly thankful. I'm thrilled with my new car and the whole process. You don't often find this level of honesty, kindness, and customer care at a car dealership. Highly recommend Fitzgerald in Germantown
My parents and I went in to buy a used 2025 Toyota Camry SE. Marina was great with helping us get started but I do feel the process was a bit longer than it needed to be due to the car being set up under a business account. There should be a speedier process from paperwork to electronic. Also, the persistent calls prior to us going down to see the car should be reduced. I understand wanting to make a deal, but I don’t need 7-8 phone calls to tell me the car is available and ready to be test drove. One call/leaving one message suffices. Overall, it was fine but just minor tweaks to better handle a speedier process.
I want to give a huge thank you to Ms. Marina for helping me get my first car in the U.S. She was patient, professional, and incredibly supportive through the whole process. She explained everything clearly, made sure I understood all my options, and made the experience easy and stress-free.
I really appreciate her honesty and dedication. If you’re looking for someone who truly cares about helping you, I definitely recommend working with Ms. Marina!
I had a fantastic experience at Fitzgerald Used Cars in Germantown. Dave was my salesperson, and he was incredibly kind, polite, and patient throughout the entire process. I ended up purchasing a 2016 Buick Encore, and I’m extremely happy with it
Christopher Canizales was great to work with, we did not feel pressured in anyway through the process of buying a car. He was very patient, supportive and friendly (not in that fake way either). He came in on his day off when we decided to come back a 2nd time to test drive the car that we ultimately purchased and happily stayed until the deal was done, which was about 12am. Thanks to the finance manager who also stayed late that night but not just for us. If you're looking for a nice pre-loved vehicle, ask for Chris.
I had the pleasure of working with Marina Abdelmalak and she made sure I walked away with a great car at a great price! She was very professional and always followed up with a call whenever I had a question. She got me out of a very tough situation I was in and I needed a car ASAP. Not only did she show extreme urgency, she made sure I was walking away with the best car possible. I thank her and the team for all their help. I’m sending all of my friends/family to her and you should do the same!
I had a great experience buying a used car for my son at the Germantown Fitzgerald dealership. From beginning to end we were treated with courtesy and attention by Marina and Chris who worked with me and responded to any questions thoroughly and promptly. Kudos to both of them. I would also mention Julius and Genesis who were super kind and efficient.
I felt led to write about our positive experience purchasing a used car at "FitzMall" Fitzgerald of Germantown. My car was very old with lots of miles on it, and it was time to trade it in. We had briefly looked at a few of the larger dealerships in the area beforehand, but they were so crowded with difficult parking areas that we were a bit uncomfortable. The Germantown location is clean with a comfortable waiting area, complimentary drinks, and nice bathrooms. Our salesperson Christopher Canizales was friendly, patient and helpful. He was resourceful about giving us unbiased information about any car we were interested in without being polarizing toward one specific car and we never felt rushed or pressured. He answered all of our questions without pressure and was knowledgeable to explain all of the features of each car. He even drove to another dealership to pick up a car that we were interested in and brought it back while we ate lunch. One of the cars we were very interested in reeked of cigarette smoke. He arranged to have it cleaned and sanitized. We went back two days later, but it still smelled of smoke. In the meantime, he had found a few more cars for us to look at and we liked one of them even better. We ended up purchasing it. The business manager Ty Thach was also very helpful setting up the financing for us. He helped our sales go smoothly, and he patiently explained everything to us in simple terms. I was impressed with the huge electronic screen on the desk that was easy for us to read and sign our signatures. All in all, it was a painless, positive experience. We will definitely go back there again for any future car purchases that we need. It is a gem hidden in the middle of Germantown that I would highly recommend.
Great experience! Christopher was an excellent sales professional. Took his time helping me find the perfect used car. Even stayed after closing to finalize my purchase. Highly recommend Fitzgerald used cars Germantown for used car purchase. I will be a returning customer!
The manager and my sales guy, Chris,were super nice, friendly, welcoming and did their best to accommodate my wishes! Got a great finance rate and never felt overwhelmed or pushed into anything I didn't want. The price on the car is what I paid. Didn't have a trade in for any wiggle room on the price but I'm very happy with my purchase!
The guys at Fitzgerald Used Cars Germantown were amazing. Chris C took such good care of me, trying several different cars with me and explaining pricing and financing very clearly. Michel and Ty went above and beyond to put me into a safe, reliable car for my family. They also made my trade in process so smooth, and helped me use that trade in value towards my purchase. I highly recommend this team and will be sending my friends to see Chris and the guys in the near future!
Christopher Canizales was our product specialist and my family had the best experience. He was extremely helpful and knowledgeable throughout the entire process. Chris was very patient with me while I test drove the car. He also made me tea and this was just another example of his kindness. Along with Chris, Ty Thach, the business manger, was transparent about all of the paperwork and ensured everything would transfer smoothly. He was prepared and informative of every step of the process. Overall, the entire staff went above and beyond to make our experience convenient and enjoyable. I would definitely recommend the dealership especially for families who would like to buy used cars for their teenagers.
The service was like no other dealership that I’ve visited. The salesman was helpful in finding me the car with everything I was looking for with no pressure whatsoever. This dealership went above and beyond from making me coffee to giving me a fantastic deal on the car. I would definitely return to the dealership in the future and highly recommend!
I had an absolutely fantastic experience working with Michael when getting my car! From start to finish, his service was exceptional. He was incredibly patient, taking the time to listen to all my questions and concerns, making sure I felt comfortable with every step of the process. Not only was he knowledgeable, but he was also so kind and understanding, never rushing me or pressuring me into any decisions. His attention to detail and commitment to making sure I got the best deal was evident throughout. I really appreciated how personable and professional he was—he made what could have been a stressful experience a smooth and enjoyable one. If you're looking for someone who truly cares about your needs, Michael is the person to go to. Take my car with the 3 b ,good ,pretty and cheap I recommend 100 percent to Fitzgerald Germantown My fantastic experience with Fitzgerald Germantown
Judie and Ty were amazing. They got me a very competitive loan same day, beating what my banks were offering me, and at the same time the car price was very fair. They were very knowledgeable, considerate, and patient with me for my first car purchase. I drove 2 hours just so I could get my car here. They even took care of my cross-state paperwork. The dealership is also very considerate towards military, which I certainly appreciated.
I would honestly consider driving the 2 hours again for my next car. Anyone who comes here will find a stress free no pressure situation, with a nice selection.
Judie was a great sales man! Very laid back and no pressure the whole time. Answered all my questions and was prompt. Ty, the Sales and Business Manager, was incredible to talk with and to work with! The whole process was easy, no hassle, the price was right and the mileage was low! The truck I bought was in mint condition and they even detailed it inside and out while we did all the signing. I am happy man in my 2021 Tacoma TRD Off-Road! Thank you Fitz for a relaxing purchase, I really enjoyed the experience! I would 100% recommend buying your next ‘new to you’ car from here!
Worked with Jude and Julius. Very nice and friendly no pressure to sell me a vehicle. They made sure I was happy. Finance gentleman was great. Didn't try to over sell any coverage. Was honest and knowledgeable. Will definitely do business with them again.
Quick almost hassle free dealership. Showed up after sending an email. Car was right up front ready to test drive. Walked in and gave them my license and not 5 mins later we were on the road to the test drive. Car is basically brand new so no issues with it. Just be very careful of the options listed and how it compares with the actual car. Well prices but this is a no haggle dealership. Shoutout to my SA Judie Mousa for going above and beyond, driving up with the off site finance manager and being there the whole way.
Our dealer Mr. Chris Canizales was so amazing. He was very calm, and patient. He kept his words, was well-prepared always, and not pushy at all! After a long journey of car searching and some tiring experiences - not here-, I’m so grateful to meet him and have a wonderful service until I finally got this car! Plus, I appreciate the manager Mr. Habib’s generosity and Mr. Ty Thach for his patient and detailed explanations about finances.
Truly a pleasant and stress free experience!!! I procrastinated going to the dealership for almost 2 months In fear of being pressured or committing to something I couldn’t afford . But that was all a myth this time because from the beginning of the door to leaving Brandon H. told the truth up front , gave the best advice and most importantly the price I was given at the table never changed when it was finalized in the finance office . I left relieved and very happy , satisfied , excited with finally buying what I really wanted and most importantly having a car note within my budget !
Had a wonderful experience here! We worked with Jonathan Baum at the Germantown location. He was so helpful and we found a perfect car that check all our boxes and stayed under budget. He spent almost the whole day with us. Highly recommend going here if you are looking for a new car! I will certainly be coming back and recommending Jonathan specifically!
I was in search of a used Highlander on a Saturday and found a great online price at Fitzgerald and bought it on the following Monday. I connected by text with sales consultant Judie, who was super responsive, informed, and friendly. He had the car ready for me to test drive before I arrived and allotted plenty of time for me to take it for a test drive at 7 pm. He made sure to check that I was set up with the Toyota app and made me aware of some other features I didn't know the Highlander had. Judie continues to check in and follow up; making sure I am happy with the purchase and making sure the service department had my second key replaced. Overall, it was a great experience with a welcoming environment. I highly recommend Judie and his team if you need a good salesman.
Mar 25, 2024
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