STAY AWAY My brother visited this location to get the replaced battery due to the damaged battery under warranty replacement program given by AutoZone. They were supposed to install the replaced battery and collect the damaged battery, but because the previous manager used a commercial account to issue replace battery, the store manager Robl Aklilu questioned him about how he had access to a commercial invoice. I told him we had no idea—if anyone did that, it must have been another manager, and we weren’t aware of AutoZone policy. Because of this, they flat-out refused to provide the installation service and told me I’d have to install the battery elsewhere. The situation was highly unprofessional— Robl even was so aggressive. I offered to pay for the battery installation, but Robl Aklilu was rude, unprofessional, and refused to listen and was INSISTING to call the mobile mechanic recommended by him. I even considered involving the POLICE but ultimately didn’t. Be warned: this branch, especially the manager, is extremely difficult to deal with and highly unprofessional. And in the end, we had to leave our driver’s license as collateral just to pick up the battery, take it to Jiffy lube (thanks for their professional service) for installation, and return to retrieve the driver license—Stay away from this shop and avoid the future complications! This shop requires an IRS INSPECTION for suspected commercial invoice fraud So that the rude store manager (Robl) does not allow himself to insult the customer. Reply to the Owner: If you truly aim to provide good customer service, first make sure your staff—especially your manager (Robl) —has received proper training and makes an effort to treat customers professionally.
Not Recommended!! I have always been a loyal customer of this store. However, the management—especially Robl has been very unprofessional. He does not even seem willing to listen to customers.
A big shout out to the Young Men working today at the Waters Road location in Germantown MD. I went in for a Battery and the process went so smooth. The Battery was installed so fast I was amazed. 10 minutes from start to finish. Keep up the Great work guys.
I’ve tried multiple times to get assistance from the store manager arton but have never been able to reach him. I’ve visited at different times and days and only once saw him, and that was while he was doing an oil change in the front of the store. I don’t understand how a store can operate without a manager present…
I want to give a huge thank you to the General Manager at the new Germantown location. I was in desperate need of help with a battery change, and he stepped in right away. His service was excellent, and he went above and beyond to make sure I was taken care of.
I’m truly thankful and appreciate his kindness and professionalism. Great service and an even better person. Highly recommend this location!
I was at this AutoZone store on September 17, 2025, My back left brake light was out. I bought the bulbs and James said he could replace them which of course I was happy about that. We went to my car. My car is a Rav 4 so the back door lifts up. He pressed the button for it to open. I thought he knew what he was doing - I was completely wrong. While the back was opening I started the car so he could see that it was indeed out. Like I would make that up. I noticed that my back door was way up, not in the position it was set at. I asked him about it and he had the nerve to say it did that. That was not possible. He did change both bulbs so it didn't really matter which light was out. Anyway. I did tip him and I told him to wait while I closed the door and then I did it again to make sure it went to the set setting and it did. Before leaving my light came on saying the back door was open. I got out of course and it was partially open. I pushed and closed it and reopened it several times and it kept doing it. I should have gone back in but I did not. After all what was he going to do about breaking my car door. I decided to call when I got home. James said to bring it back for him to look at it. He said he was there Thursday and Saturday. I decided not to bring it back because there is no way he was going to be able to fix it. I called instead on Thursday and he wasn't there. I then called again on Saturday and he wasn't there. The sad part here is that I wasn't going to write a review if he had simply apologized but instead he lied and pretended to not be there so he didn't need to get on the phone. Why someone would think it is okay to abuse someone else's property is beyond me. He should be ashamed of himself for lying and especially for getting other employees to lie and say he's not there. And to add to it, the cost to fix it is $1800. Don't touch if you don't know what you are doing!!!
Couldn’t have fixed my Nissan without these guys. They helped me with my chaos even went above and beyond to help someone new to state. Helped me with tools, store policy, ordering parts and more. I spoke with over 5-6 different employees all were very professional and helpful. Very thankful and this will be my go to location. Only name I specifically was able to get was a gentleman named Gabe who was very professional and helpful as was everyone on shift September 11-13th.
I give this place to Stars I came in ordered parts for my car and they ordered the wrong part knowing that my car needed to go to the dealership they wasted my time and they took 20 minutes to find my online order meanwhile there was a lady almost getting arrested for leaving her kid in the car outside lots of drama just for purchase. It's a little unorganized in there but I will say the guys tend to seem like they're working a lot I don't know on what. Hopefully when you're trying to fix your car you can order from other places cuz you might not get what you're looking for
Stop allowing loiterers to rev their motorcycles late at night when people are trying to sleep. The parking lot is serving as a de facto motorcycle and ricer ever meet up late at night on weekdays! Stop it!
Fantastic associates, Courteous, knowledgeable and helpful . Josh helped me pick the wipers as per manufacturer specifications and even installed them for me. I am really impressed with this level of service. Thank you.
I’m truly saddened to leave this review, as this has always been my favorite location. I understand that unexpected things can happen, and my hope is that everything is okay with your staff. However, I arrived in your parking lot this morning around 7:26 AM, knowing the store opens at 7:30 AM. I planned to quickly run in and grab what I needed before heading to work.
By 7:30, two other cars had joined me in waiting. Unfortunately, no one opened the store. I waited as long as I could and even tried calling the store in case someone was in the back and had lost track of time. Ultimately, I had to leave at 7:36 AM to make it to work.
While I sincerely hope your team is safe and well, this was a frustrating and disappointing experience—especially from a location I’ve come to trust and enjoy.
I’m not a car savvy person and it just happened to be Sunday when a message popped up on my car saying to check the engine oil. The staff were so kind, knowledgeable, and helpful. Andres helped look up my car and log the issues. Then handed it over to Josh to assist with what oil I needed, how much I need, and to help fill the oil in the car. I asked what-if questions and he provided an answer to all of them. Overall so helpful and friendly, I’ll definitely come back to this store!
I went in to get a simple blinker light for my vehicle. I grew up working on cars and trucks with my Grandpa and Dad. So I also wanted to browse a bit. It had been a long time since I visited an autozone The employees were very friendly and eager to help. Unfortunately they didn't let me be. Meaning I couldn't just browse. Also, they seemed to laugh at me when I said I was in for a blinker light (as the lights were in the front and I was in the back). When I decided to give up on buying anything else, as I wasn't being allowed to just look. I was handed a blinker light and told it's the correct one for my vehicle. I was told they ran my license plate and found the light I needed. This is the reason for my 2 stars. Total invasion of privacy! Plus, how do they know the vehicle I am driving is the vehicle that needs a bulb!? The light they handed me was not the correct one. I said so and told the gentleman the model #. Unfortunately they were out of stock. So I left.... feeling frustrated and creeped out. Swing and a miss with this place. I won't be returning.
The folks here are very accommodating. The staff is friendly and happy to help. I had a great experience with a car battery transaction. A special shout out to James! Thank you!
I paid $12 for an expedited part! The guy ordered the wrong part and when I went back to return it James was very rude yelling saying that the guy only ordered what the system told him to... refusing to give me free shipping for the correct part or arefund... I will be back to speak with the store manager Arton...
They were great! I called ahead to ask if they change the car battery or I just buy one and do it myself. He mentioned they can do it for a few bucks.
Very convenient for me. Not having any tools in my car. Overall it was a great experience. Battery purchased and changed with 20 mins. The guys were great. Would recommend going here for battery service!
I’m a walking stereotype when it comes to my car (blonde, a girl, literally not a clue about how things work). I brought my key fob in because the battery died. They were so kind and quick, and they changed it for me! I’m sure they were laughing a little internally but I really did appreciate their service. Nothing but kind and respectful. If I ever need anything for my car, I’ll be back!
I am a disabled woman trying to get a steering wheel cover Mr. Julius took out time to help me he is very patient which is a virtue that comes from Almighty God Jehovah gives us this young man really displays it is wonderful to have such a outstanding young man thank you for having him.
AutoZone has a huge selection of parts and offers a military discount to show appreciation for the men and women who have served in the Armed Forces. New location and friendly employees who are eager to assist their customers.
Josh, the AutoZone employee that helped with headlight change and the code reader for the lights on my dash. He was pleasant, informative, professional, and well mannered. The store is organized, clean, well staffed ( I saw 4 employees there), well stocked with diverse selection. The prices are reasonable. Ask for Josh when you go!
Julius V. the Parts Sales Manager is beyond AWESOME! He’s very professional, patient and also proficient with he’s customer service! I highly recommend him and this location. He made me feel welcome and safely got me back on the road. Thank you tons!!!
Yesterday, I received some outstanding service from Bianca W. I went to buy some wipers for my SUV and had a question. The store wasn't busy so she asked me if I needed some help installing them. Not only did she install them in about 2 minutes, she showed me how to do it (and was super nice about it).
Josh A. was so very friendly and helpful! He checked my battery and installed a new one, explaining everything he did along the way. Terrific service at this location and a very friendly team. This is the definition of GREAT customer service! Thank you, Josh!
Website
