My name is actually Brandon Williams but EMMETT helped me out today. Coolest dude honestly, he was nice, prompt, efficient and helpful. Even offered suggestions of what I should do if anything should go wrong. Just helped me out of butlers orchard earlier with a family event at a pumpkin patch. MEGEX has a good one with him. Shoutout to Emmett man, for real. Great service, great convo, great suggestions. Great dude.
5 star. Emmett is the man! Extremely quick and efficient, got my car outta there within 10 minutes of the call. Very respectful as well, would recommend.
Emmett was fast, polite, and had our car started within minutes. He saved our day! He not only got us back on the road, but also made sure we were safe! Thank you Emmett!
I just want to give a shout out to Emmett of MEGEX towing who works with AAA. This is the second time he has towed one of my vehicles and his on time and professionalism is welcoming when you are stranded and stressed with a broken car. Also, his concern and curiosity of why my vehicle was broke helped troubleshoot a simple fix that would have cost hundreds to check and repair at a shop. So, if you want a good towing company with someone that will provide great service, call MEGEX and Request Emmett, you won't be disappointed.
Emmett was dispatched to assist me with towing my car back to me home after the steering wheel locked on me. He was very kind and patient as I had to catch an Uber to meet up with him on the scene. Once I arrived he was all smiles and quick about loading the car onto the truck.
Emmett made fast work of towing my car from Damascus to Columbia! He was friendly and knowledgeable and he got my car to the shop in record time! Would definitely go with MEGEX again.
Emmett was great! He was very professional and friendly. When my car was towed, it was raining and dark, definitely not an ideal evening, but Emmett was helpful, easy to talk to, and efficient. I would definitely use them again!
We had a great experience with this company and particularly with Emmett, who came to give us a JUMP to a dead battery. First off: we called AAA and they said someone was on the way....and they would see if car just needed the battery jumped, or if it needed a tow to a shop. Emmett called less than 30 minutes later to tell us he was just 10 minutes away! During that call, he assessed what had happened and reassured us that it sounded like all we would need is a jump start and not a tow to a shop. He did arrive just 10 minutes later and was very friendly and professional...and QUICK! Within 3 minutes of his arrival on the scene, he had our car running and ready to get back on the road! He gave us a few tips about what to do with the car to keep it running and he answered our questions as well. He was warm and friendly and helpful the whole time. And from the time we called AAA for help to when we were back on the road with a working car was less than an hour! We are very thankful to Emmett for his good service and assistance a couple days ago!
Emmet was fantastic ! Timely, early and super professional and knowledgeable - tysm! So grateful for your work! Would absolutely call you and your company again. Thanks!
I needed a tow for a flat tire and received excellent service from Emmett at MEGEX towing. He arrived promptly and was courteous with excellent customer service. I was grateful he checked the tires and believed they could be repaired, instead of paying for two new tires, which turned out to be accurate. Thank you!
Emmett save me yesterday on the shoulder of 270 South. It was such a relief to see him and he was so kind and friendly he put me right at ease. Very professional and kind young man. Thank you Emmett!
My guy Emmitt is more than 5 stars. I called to have my bike that was wrecked and was dispatched and within the time was there to help me. Communication was great and professionalism was beyond 5 stars. I would definitely recommend MEGEX Towing!
Shoutout to Emmett, 11:09 AM I called tripple A for a tow and by 11:33 AM he was already onsite at the location I requested towing for the vehicle. I told my wife that must be a record timing for how quick the process went. Not only was it a record timing process Emmett was courteous, professional, and very knowledgeable of his trade he 110% made the whole ordeal seamless. I would recommend Emmett to anyone who has any towing or recovery needs. Thanks again Emmett you’re great at what you do.
Hello, I just had the wonderful pleasure of have Mr. Emmitt towing my vehicle towed to NTB in Germantown MD. Mist kindest professionall, a great asset to your Business!!
Emmett is an asset to the business of MEGEX Towing and Recovery. He provided exceptional, quality customer care. Which subsequently fostered a safe & pleasant passenger experience on the heels of a recent exasperating cistomer rep phone encounter. This established an easy-going atmosphere where questions & concerns were answered with calm. Will utilize in the future should the need arise. Will recommend to family, close friends and professional circle, Wednesday 8.20.25
August 18, 2025 ( at 2 pm). A wonderful experience. Mr. Emmett Frail arrived on time (his punctuality is appreciated). Instead of towing, he replaced the flat tire with a spare tire. He did all the work (his genuine customer service is appreciated).
I drove to Pep Boys. Now, I have a new tire. I can’t thank him enough for the service provided by Mr. Emmett Frail. Thank you and thank you.
Emmett did a awesome job today with towing our car. My vehicle was not able to be in neutral position due to battery issue and he took his time to figure out how to properly tow it. Excellent work
Emmett was courteous and fabulous at communicating when he was on his way and arrived on time! He was caring and took care of me and even sent me a text when my car arrived at dealership! Definitely a wow!
I had such a great experience with Emmett and this towing service through AAA! They arrived in less than ten minutes, which was such a relief. The driver was incredibly kind and went above and beyond—he even went inside a store to buy zip ties to make a quick repair on my car so I could safely get home. Truly excellent customer service and professionalism. Highly recommend!
Unfortunately I had a very negative experience with this business. I use my AAA benefit to request to have a vehicle transported to a mechanic shop. They picked up the car 10 AM in the morning to take it straight to the shop. Around 5 PM the shop called me asking if the car was still to arrive before they closed???? So they carried my car around all day and didn't deliver the car? I called AAA and asked dispatch to escalate the case. Megex promised to be on the way and deliver it within 1 hour, they didn't. I called the driver and ask if they were actually delivering the car the same day, he answered that he had no control of priority calls and could not give me an answer that the vehicle was going to be delivered the same day! I found the number for Megex owner and called asking if he could give me an ETA and in case they couldn't proceed with the delivery to bring the vehicle back because the vehicle was operational and at this point, I would drive it myself to the mechanic shop. He proceed on saying that he didn't have to answer me because his company was contracting with AAA and not me the car owner.
The mechanic shop waited until almost 7 pm and my vehicle didn't arrive. I called the owner again and he didn't pick it up. I texted him informing that I had the location of the vehicle GPS and if he wasn't going to take the car to the agreed destination, I would be calling the police to have it lowered from the tow truck. Only after mentioning the police the owner contacted dispatch to inform they were on the way to the mechanic shop. That was around 9 PM , 11 hours after pick up for a 45 minute drive to the mechanic shop.
SO, NO I DO NOT RECOMMEND THIS BUSINESS !!!!!
NOW A FEW DAYS AFTER THIS REVIEW KRASSI THE OWNER OF THIS COMPANY KEEPS CALLING MY PHONE TO TRY HARASS ME ABOUT THIS REVIEW.
MAKE SURE YOU SCROLL DOWN AND SEE THAT THERE ARE OTHER BAD REVIEWS AS WELL ALTHOUGH THEY SEEM TO DO GOOD MODT OF TIME. BUT THE BOTTOM LINE IS...I HAD A BAD EXPERIENCE AND TRYING TO INTIMIDATING ME OVER THE PHONE IS CERTAINLY NOT THE RIGHT MOVE.
Thank you so much for all your help. You all came out and towed two vehicles for me. Your all your drivers are so sweet and kind. Patient and understanding. Your driver with my last tow was beyond compassionate, patient and more kind than I’ve ever experienced. All of my things fell off my cart and your driver could have towed my truck and left or canceled because I was not downstairs yet. He didn’t, he waited for me, he was not rude, or disrespectful, no he was so kind and understanding. I had an awesome experience and the ride to my destination was smooth. From being until the tow was completed he was beyond helpful, compassionate and he even listened to me complain & vent. Megex towing & recovery is #1 in my book. I would call them every time if I can. They weren’t there just for a paycheck, the were there quick with barely any wait time to reach to me. Thank you Megex and all your drivers, but especially KRASI thank you so much. I thank God for people with a heart & compassion like yoursyours
I met Emmett and I think he made my day! I have rarely met people with that much professionalism in my 10 years living in this country.
He's exactly the type of people God we want as neighbor, Colleagues, employees, Friends & family.
I hope that's the company knows that they have a true asset and are giving him all the credits that he deserves.
He found the secret, loving what he does... trust me he's doing that fantastically!
May God bless him!
Emmett responded to a Friday night AAA dinnertime call for a tow as a friendly rescuer. He was patient and knowledgeable, answering our many questions as we tried to understand why our van had died. He carefully and efficiently hooked up the van to his flatbed tow truck. He drove the van to the dealership in the driving rain slowly and with care. We appreciated his calm & kindness in giving us excellent service. .
The person I spoke to was friendly and helped schedule a pickup time to transfer my car to the mechanic. Arrived on time and provided great service for the delivery.
Emmett great professional driver great customer service got to me in less then 15 mins of initially putting in my call. Quick and efficient always recommend for any tow needed.
When I had car trouble this morning, the tow driver who came to help was one of the most professional, helpful and kind tow drivers I’ve ever had. Emmett Frail was there in a matter of minutes and talked me through the process. Put my mind completely at ease during a stressful situation. I can not recommend him highly enough! Thank you Emmett!
Excellent customer service! Fast arrival. Friendly. The driver even said to call him once I arrived to my destination, to ensure that I arrived safely. Customer service like that is hard to find. I will definitely refer him to anyone who I know that needs Towing and Recovery services.
Website
