We contacted Damascus Automotive Service to inquire about installing four tires onto four rims. They quoted $30 per tire. We dropped off the tires and rims, and the following day, they confirmed everything was ready for pickup. We paid $120 and asked if everything was properly installed—they assured us it was.
After bringing the tires and rims home and installing them on our truck, we noticed within a couple of days that both front tires had deflated to 10 psi and both rear tires to 20 psi. We inflated all four to 35 psi and sprayed soap around the tire edges to check for leaks. One tire bubbled around the rim, and the other three showed leaks around the valve stems.
We contacted one of the shop owner's family members, who told us the shop should fix the issue since it should've been caught before releasing the tires. My son called the shop and asked when we could bring the truck in for repair. They said they would charge $100 to remove the tires from the truck, citing their weight. However, they offered to fix the issue for free if we brought in just the tires.
Shortly after that, they told my son it would be $100 to replace the valve stems. That’s unreasonable—valve stems cost under $10 total. We already paid $120 for the installation, and most reputable shops check for leaks and include valve stem replacement as part of the tire mounting service.
This experience was extremely disappointing. I plan to contact the Consumer Financial Protection Bureau (CFPB) and other consumer protection services to file a formal complaint. This behavior feels fraudulent and deceptive. Consumers should be very cautious when dealing with this
After reading the reviews. I thought I would try them out. When I called and tried to schedule an appointment I was brushed off and whomever answered the phone was very rude. I’ll just keep going to Fredrick which I didn’t want to commute, since this place is very close to my home.
I love taking my car to Pete. He always accommodates me with my busy schedule and always takes care of my cars so quickly. And his prices are more than fair and competitive. Super honest man that I trust with the vehicles that transport my children and family (including the pets) I won’t trust anyone else with my cars.
It's actually April Moyer, love them , the service and how they take time to explain the work they have done. Never have to worry about being overcharged. Always fair price and usually less than I expect.
This shop was amazing and they have a new customer for life. Pete personally took care of my car, kept me updated and gave a more than fair price! Thank you for taking such good care of my car!
Top notch service! Very honest, great price, friendly, nd and very knowledgeable. I took my truck to one place and they were going to charge me over $1,200. They basically were trying to fix a bunch of things that didn't need to be fixed. I brought it to Pete and it only ended up costing $200 and the issue was resolved. If you live in Damascus definitely go here and support our local businesses. He's been my mechanic for over 5 years now and I prefer a ton of people to him. Everyone that goes is very satisfied with the price in the work. Thank you Pete!
First of all dude on the phone is unfriendly when he picks up. For DAYS he was IMPOSSIBLE to get ahold of. Been calling to try and get my cars oil changed. Then when I do get ahold of him asking him for a quote, he says “you called three times already”. Honestly, nobody asked. Get better customer service or you’ll drive away customers. I wouldn’t trust someone with an attitude like that to work on my car. Reviews on here are questionable. Do not recommend this service. Better off elsewhere.
Man, every auto technician should be like him. Pete is a real stand up dude. Professional, upfront, and HONEST. I hope he's around for a long time. I'd trust my BMW to him before taking it to BMW of Rockville.
Incredibly honest and fair. I took my car in for a nail in the tire, to be done while I wait. He put me in front of the workflow and had it done in 10 minutes. He only charged me 5 bucks, because it was not a complete puncture. What else can you get for 5 bucks? Who else would not charge full price when I would not know the difference? Customer for life.
I can not recommend Damascus Auto services enough!! Pete is great and honest as they come! Completely trust his opinion and his work. Will be my goto for all my auto repairs!!
Got a flat tire while at Damascus Tattoo Company. Pete was super friendly and even stayed after closing time so he could help me get back on the road. Great guy, fair pricing, overall awesome experience.
Excellent, knowledgeable service. Pete (the owner) is a very talented mechanic and super friendly. The facilities are a little run down, but DAS has been particularly good when servicing my 2006 BMW 325i, with high mileage. Please do yourself a favor and go here, if you are looking for someone in the Damascus area for quality BMW work.
Highly recommend!! If you want a shop that's honest and trustworthy, that doesn't recommend unnecessary repairs or additional "fluff" services to make a buck, look no further, you found it. Reasonable prices, friendly and reliable service too? You bet. That's why I have used them for years and wouldn't have it any other way.
Great honest friendly service with reasonable prices too! Everyone needs an auto repair shop with a team they can trust. Pete, the owner, is about as home town as you can get. You can even pet his two dogs (if you don't mind dog fur) while you're car is being worked on. What's not to love? (Well, unless you're a cat person instead.) lol
If you get work done GET THE QUOTE PRINTED BEFOREHAND. I went to her by car checked for an oil leak and was quoted the same price as another shop closer to my house but he had sooner availability. I repeated the quote several times to confirm I heard correctly and set up the appointment. When I went to pick up my car the cost jumped $400 and he kept saying he would never quote that price for the service that had to be done on my car. He seemed cool when I was talking to him at first so I didn't get the printed quote before getting the work done. HUGE mistake. The only reason I gave 2 stars instead of one is because he did fix my oil leak.
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