A small bracket broke on the part of my car that the mud flap is attached to, causing the piece that goes around the wheel to flap when I was driving at 55 mph or faster. You would not believe what the dealership wanted to charge me to replace the entire part that goes around the wheel. I took my car to Base Auto Body praying they could make the repair for less then the dealership was going to charge. When I arrived at the shop, I was greeted by a friendly gentleman who looked at the car. He had one of his service men come out and look at it. They took the car into the shop as I was taken to their awaiting area. About 10 minutes later, the original gentleman came and said the repair had been made. They charged me nothing. It goes to show that there are still reputable companies/people in this world. I would definitely recommend this repair shop. I think they are reputable and honest.
- Janet Lewis
Base Auto Body damaged my car's radio during repairs. When I confronted Jeff, he told me that it was due to a pre-existing computer fault. When I pointed out that the computer has no way of knowing if the screen is damaged, he changed his story and said it was actually due to the "porous" nature of the LCD screen. Unfortunately for Jeff, I work with LCDs for a living, have an intimate understanding of how they work, and know this to be false. After pointing out that it is not physically possible for an LCD to crack itself without some kind of external energy applied, he stopped responding.
I would like to think that someone was just having a bad day, but I feel like the very least you can do is own up to your mistakes--not lie to my face in the hope that I'm ignorant enough to believe you. Garage-keeper's insurance exists for a reason as accidents happen. But lying to a customer to avoid making a claim just shows you have no integrity. I've since filed with the Maryland Attorney General's office and while that will likely take months before it gets resolved, I wanted to make a public review in order to warn others.
In response to Base Auto Body's reply:
The Insurance company investigated and decided it was not a result of the original accident and that they would not be covering the repair. They did NOT determine (or make a judgement one way or another) that the damage was pre-existing. If anything, their finding that the damage was not a result of the original accident shows that it occurred while my car was in the care of Base Auto Body. Meaning that it wasn't the fault of the insured and would have to be worked out with Base Auto Body.
While Base Auto Body claims to have photos of my car the day I dropped it off, I have never seen these photos and they wont share them with me when I asked to see them.
Fast service! Great results!
Jeffrey really saved the day when I needed work on my minivan bumper during a brief stay in Baltimore.
Everyone at Base Auto Body was knowledgeable and friendly.
I highly recommend. Mr. Jeff went above and beyond to help me today with my broken mirror. He was so helpful and I appreciate his great customer service ! Will return for future needs. Thanks again!
Base is the place to go if you are looking for a high quality honest job.
This is the second time that Base has restored my car back to new .
Thank you Base Auto Body for the excellent customer service, and high quality work.
If anyone asked, I’d recommend you without hesitation.
These folks have never let me down. My mother totaled her beloved Honda hybrid. She bought it back from the insurance company and we brought it here. 3 weeks later, it looks like a new car! Can’t recommend this shop enough.
Base Auto body did an exceptional job on my Honda Accord. It looks like it was never in an accident. Jeffrey was very professional and kept my insurance company in the loop on repair time. My insurance company followed up with me. When I picked the car up it was cleaned and detailed on the inside. I wasn’t expecting that. I would recommend this shop to all my family and friends who need body work done. Thank you for everything!
BASE Auto Body did a great job fixing my damaged car. They worked well with my insurance company. 4 days later my car was fixed, painted, and actually cleaner than ever. Thanks BASE!
Michelle and the staff are excellent and friendly. They have done great work on my work vehicle, I would recommend them to any one for top notch service!!!
Great experience at this shop. Michelle was an excellent customer service rep and handled all of the details with Geico resolving the hit and run on my Avalanche. Also handled the return of my rental from Enterprise! Vehicle workmanship was excellent and detailed. The truck looks brand new!!! Would recommend this place to anyone who needs body work done. Thanks for the great work!
I don't know how anyone could ever be upset with the service at Base Auto. Michelle is quite possibly one of the SWEETEST and most STRAIGHT FORWARD people I've ever dealt with. My truck was stuck there for a month and a half because the insurance company at fault handled themselves like total thieves. She was PATIENT, CARING, and UNDERSTANDING the entire way. In the end the insurance company left me hanging and denied their fault leaving me to pay everything out of pocket. Michelle was KIND and worked with me to get my truck back on the road and 3 years later she's still purring. My uncle runs a mechanic shop locally and I will still take my vehicles to her without a second thought because I know they will be well taken care of with quality work, and I will receive nothing but the best service. I can't thank her enough, or explain how much she helped me; my truck was in need of serious repair and should've been totaled, but they made sure I could keep my life moving right along and on a roll instead of coming to a crippling halt. Thanks again Base & Michelle, you're a true ANGEL OF MERCY. You've definitely made me CUSTOMER FOR LIFE!!
I had a very pleasant experience with the staff at Base Auto Body. Not only are they logistically close to my home, but the staff made me feel welcomed at each arrival. Michelle is professional and friendly. I enjoyed speaking with her. Also, the staff at Base went above and beyond. Aside from repairing my car, they gave my vehicle a much needed cleaning inside and outside. I will definitely use them again if I need auto body repairs!
Office lady was completely rude. They threw parts inside the cab of the truck, scuffed the dashboard from it.TOOK OVER A MONTH TO GET TRUCK BACK!!! And there was a Crack in my windshield that wasn't there before it was taken there. Bad all around service
The life time warranty is worth the paper it is printed on. Took a car there to have it painted and a few other things. The paint had dirt in it, paint popped, and some other issues. I was told they will take care of the issues. They did at my expenses. The owner is a joke too. Made many calls over the last time I was there with no return calls. So unless it is a insurance repair go some where else
6360 South Hanover Road Suite F and G, 6360 S Hanover Rd G, Elkridge, MDAuto repair shop
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