My car broke down up in the mountains as I was driving from Wisconsin to DC for vacation, just as I was coming into Maryland. I had to call AAA. AAA wanted to tow my car to some place in the middle of nowhere and the driver was kind enough to suggest I would be better off paying to tow down to Oakland else I wouldn't have anywhere to stay for the night. He dropped me off at the motel and made sure they had a room before he took my car to the shop. The next day I had to rent a Uhaul from him to get to a different city due to some shenanigans with no one having any rental cars anywhere. As he was about to confirm the destination that rental place called and said they actually didn't have any cars. He was not only patient but also helped find other locations along my route and how close they were to the nearest Uhaul since I would have to walk between the two.
I try to be really fair when writing reviews, so I'll try not to let my frustration get the best of me. We ended up with this company because we have AAA and that's who they called. It was 5:30pm on a Sunday, so kudos to them for answering the phone. However, it took him (Scott) 3 hours to get to us, and he showed up with a passenger (we assume his wife, but we don't know for sure), so there was no room for us to travel with our vehicle. We just had to trust that it would make it to the repair shop safely. It did, but we didn't know that until the next morning, so it was rather stressful. Also, we were 5 miles from our accommodations, and when we asked if there was any way he could take us there, he was snarky. He said he would leave and we could call somebody else and pay their prices and hope that AAA would reimburse us. We declined that recommendation and let him take our vehicle, but he didn't have to make an already stressful situation worse. He then called a friend who has a party bus, whose base rate is $125...to go 5 miles!!! He informed us there is no Lyft or Uber in the area, but still couldn't be bothered to give us a ride. We ended up walking the 5 miles, in the dark, because he had taken so long to get to us in the first place. I understand it's not his responsibility to give us a ride, which is why he gets more than 1 star. If the roles had been reversed, I would have stayed at the gas station while my husband took care of the customers and then came back for me.
Nobody wants to be "that person" whose car breaks down in the evening on a holiday, but that person was me this past Memorial Day weekend. And I'm sure nobody wants to be the responder, since folks would prefer to be relaxing with their families. I was in Maryland trying to get home to West Virginia when my tire blew. (I'm omitting a long story about AAA fumbling my service call). One Stop came to the rescue and they were great, driving from a great distance after dark - while not feeling well - and towing me even further. Much gratitude to these folks!
Scott and Brian were amazing! They were able to bring my car three hours from Deep Creek. The process was simple and they communicated the whole time. Very professional! 10/10!
Our car was helplessly stuck down a hill in the snow and no one was able to get us out. They arrived in less than ten minutes and had us out almost instantly. Warm, nice individuals and barely charged a thing. Turned a bad experience into a good one. Outstanding
I honestly have no clue how this company has such high ratings. I've had to use them multiple times through AAA and everytime, Scott has been horrible to work with. He prioritizes other tows before mine, avoids my calls, and one time he texted my number for absolutely no reason other than to talk and it was a very creepy conversation. I will be sure that ANY time I need a tow through AAA from now on, we will be avoiding Scott at all costs. Super unprofessional and super creepy.
I have used one stop towing 3 times now and there prices are great and Scott is very professional and one time. Just had to call him tonight to wench my flatbed trailer away from a light pole. No questions asked just showed up and had me rolling again in 5 minutes. Thanks so much scott
My car broke down in the middle of the road, called these guys, no questions where asked other then where I am and where to, and that they would be out in a few minuets. The guy loaded it up, and even pulled it into my garage for me, all at at a fair price. Defiantly calling these guys again if I need a tow.
Excellent service and very friendly! We lost our keys in the lake and had to have our car towed to Morgantown, WV. The car was dropped off exactly where it needed to go. Thank you so much!
Scott and Erica are wonderful people. They went above and beyond in helping us out when our vehicle was disabled. Will be forever grateful for their kindness and compassion - and their expert towing!
This is a very reliable, affordable towing business which is owned by 2 very friendly people.. I would not call anybody else for any service i may need...
They have been very helpful in dealing with us. One Stop has been more than patient, has been very wonderful at answering questions we have. They are respectful, amazing, and wonderful business owners, as well an asset to the community.
In a situation that one has never dealt with before, this company goes above and beyond to answer questions, help you out, and keep in touch. I simply could not ask for a better company to do business with.
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